Rituals Reviews

Name: Rituals
Rating: 3.05

3.1 Rating 43 Reviews

49 %

of reviewers recommend Rituals

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3.1

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Rituals 1 star review on 19th January 2025

Marko

Rituals 1 star review on 17th January 2025

VALERICA GIUSCA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 bottles of shower gel online from USA. Received 3 bottles but contents of one identical looking bottle contained an unknown substance. Reported issue via web site, local USA telephone, Netherlands telephone , and WhatsApp and all I got was automated replies and no results. These stores are going out of business in the USA and likely going out of business as well. Good luck Rituals. Never again.”

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Posted 3 months ago

“I'll never order on line because I ordered 3 weeks ago and one of the home parfumes was empty. I wrote about it and no one answered me.”

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Posted 3 months ago

“I recently ordered from Rituals, expecting to receive six items, including a shower gel and its matching body lotion, plus a promotional gift set for spending over £45. After confirming the full order, they removed the body lotion and the gift set without consulting me, leaving the order incomplete. I reached out via every channel—WhatsApp, email, phone, and their website—requesting to cancel the order since I don’t need a shower gel without the lotion. They ignored my cancellation request, only replying once with a 10% discount offer, which doesn’t resolve the issue. This experience has been disappointing, and I would not—and will not—buy from this company again.”

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Posted 5 months ago

“Most stores I have visited are understaffed with rude management.”

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Posted 7 months ago

“More and more chemicals, less quality... And their logistic partners are disappointing. Feels like they don't care about you once you paid. They don't even have a place to complain about their services”

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Posted 11 months ago

“Horrible .No cumplen periodos de entrega.Nunca”

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Posted 11 months ago

“I sent and email to their customer service team weeks ago with a simple request. No answer despite multiple emails. They do not care about customers. If I could give a zero I would!!!”

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Posted 11 months ago

“This is not the first time that my order has arrived damaged. This time, one of the products ruined the entire package, which I had ordered as a gift, due to poor and careless packaging. The value of the parcel is high enough to suggest that the products are packaged in a nice and tidy way. But I would go beyond that, but there is no customer service of any kind that I can contact to resolve my problem. Should a chatbot really solve this???? It's very frustrating that I like the products but I can't get access to them because of these experiences I dare not order....”

Helpful Report

Posted 11 months ago

“Has anyone found a quality products like Ritual Cosmetics? I too, have had trouble with payment. Customer Service recommended getting their app which doesn't load. Last time I order their products, I was told use Chrome instead of Safari. I was on the phone with a rep for over an hour to process my payment. This time I have to wait for someone from Holland to email back to me. I have given up and am looking for alternatives. Their customer service is anti-service and is an obstacle toward purchases.”

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Posted 1 year ago

“Parcel was delivered badly damaged! This was ordered as a gift. Customer services refused to send a replacement and wanted me to return the damaged goods and re order! I explained I didn’t have the time to do this but they were very unhelpful!”

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Posted 1 year ago

“My product was not delivered due to “incorrect address”.. I called customer service and they said it’s your fault eh so what we can do is cancel your order and give you a refund and you can re-order your products.. so I checked with Post NL to find out what happened.. they then confirmed that my address was already correct but it somehow went wrong.. I called once more and my colleague took over to speak in Dutch and the customer service yelled at my her.. so in the end, I ended up without the products and ofcourse I couldn’t re-order them as they were on sale last night and now the items are gone.. better spend your well earned money elsewhere”

Helpful Report

Posted 1 year ago

“Bad service of the online store. I ordered a product at a discount, the order was processed for a week, and then they wrote back that the product was out of stock.They wasted my time and money, because during this time I could have ordered another product at a discount.”

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Posted 1 year ago

“They couldn't find my house for delivery. Gave me twice a gift card of 10pounds which is not working. Not happy about this service!”

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Posted 1 year ago

“Horrible products and awful customer service. I buy Rituals products in the UK where I live but the experience in US is very different..i don't recommend their website nor their products in US. Google should ban their website as misleading and deceitful”

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Posted 1 year ago

“Item delivered damaged. Poor packaging and even poorer customer service/ response. Did not rectify and left extremely unsatisfied. This was meant to be an Easter gift for my Mother. I now have to give her a damaged gift. Completely unacceptable. Would NOT recommend!”

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Posted 2 years ago

“Received a DAMAGED PRODUCT that was PACKED DAMAGED Told I would receive a replacement. NO INFO NOR SHIPPING INFO. Called CS& was told the replacement order went to the NETHERLANDS and the order was CLOSED. I live in the US, have a US address, so how is this even possible???”

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Posted 2 years ago

“The customer service is a disgrace. I ordered a perfume gift box on December 1st as a Christmas present. Needless to say it didn’t arrive until December 29 th despite the promise of a 5 day delivery. When the perfume arrived and I opened the package i was greeted by a cloud of perfume. The gift box was broken and the perfume bottle was shattered and all over the box… When I contacted customer service they didn’t answer for 2 weeks after which I received a pre-written mail in wich I was instructed to send the package back. They didn’t apologize nor did they include a label to send the package back. There is no chance that I would ever order from rituals again. Their customer service, their shipping and packaging is just awful. Even though the company tries so hard to be a luxury brand this shows they still have an extremely long way to go.”

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Posted 3 years ago

“Extremely poor customer service. Placed an order 10 days ago. Money taken but not received my order. Emailed Rituals 2 days ago. Reply was they will look into it. Not heard back so called today and they were least bothered that I had not received my order and were clueless about were it would be or when I will receive it. MY ADVICE: DO NOT PLACE AN ONLINE ORDER AS YOU ARE UNLIKELY TO RECEIVE IT !!”

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Posted 4 years ago

Rituals is rated 3.1 based on 43 reviews