Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and fast delivery, however, the box was very damp (unfortunately), hope the contents are alright when I open it in the spring”

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Posted 4 years ago

“Arrived promptly very good price bought for a birthday present haven’t given it to our son yet to get feedback on it hopefully he will love it as he has wanted one for a while”

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Posted 4 years ago

“Good service quick delivery.”

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Posted 4 years ago

“Trouble free purchase online, which was delivered the following day. The product was slightly damaged but didn't bother complaining”

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Posted 4 years ago

“Good price however disappointed with packaging as the item’s box basically just had a delivery sticker stuck directly on it. The item was a Christmas present so it ruined the surprise as my husband signed for his own present”

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Posted 4 years ago

“Lovely product however i was supposed to get a cover with it but i never recieved it. And not sure where or who to write to”

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Posted 4 years ago

“It has taken me quite a long time to obtain a replacement cover for our large garden umbrella, but this was probably more the fault of the actual supplier (Alexander Rose) rather than the retailer Riverside, who have tried to be helpful.”

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Posted 4 years ago

“Riverside website was quite easy to use and follow up was good. They responded very quickly when contacted about a problem with the BBQ. Down to Weber that replacement not in stock for over 2 months. Will shop here again.”

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Posted 4 years ago

“We have bought these covers before so new what to expect delivery was prompt”

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Posted 4 years ago

“Entirely satisfactory of the product as ordered”

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Posted 4 years ago

“On the whole Riverside seems to be a very efficient and well-run company, but unfortunately with our particular order, we encountered a number of problems throughout the purchase. We ordered a WEBER SMOKEY JOE barbeque along with WEBER PORTABLE CHIMNEY STARTER. At first all seem well, very good e-mail communications and confirmations of purchase/delivery. Unfortunately come delivery day we only received 1 out of 2 parcels and we were missing our Barbeque. I quickly called up Riverside to explain what had happened and they assured me that sometimes the Courier splits the packages and I should expect delivery that afternoon or next day. This did not happen. I e-mailed Riverside and told them I was certain something was wrong with my order, as the package I had received was part 2 of 2 which clearly suggests there is two packages under the same consignment. After some more talks over the phone and various e-mails, Riverside managed to find out the Courier had the missing package at their depot and a re-delivery was scheduled. BBQ turned up all intact and arrived when it said, however the problems at this stage were not over. I had received a faulty BBQ, there were defects in the enamel on the main bowl. We also encountered a second problem after assembly, as there was an issue with the lid. Due to a flaw with the handle and carry mechanism, the enamel around the lid proceeded to perish and chip away from the pressure of the underside of the handle. I immediately contacted Riverside about the problem and sure enough the next day they were on to Weber to send me a replacement LID & BOWL. By this time I’d gone past being angry and its was just a frustrating turn of events. I was advised the LID would not arrive until NOVEMBER and insisted this wasn’t good enough and asked for a new unit to be sent to me as replacement ASAP, this was all arranged by Riverside and eventually we got what we wanted. All in all Riverside were very attentive and replied to my e-mails quite promptly, this I am grateful for as there is nothing worse than being left in the dark. It was unfortunate that we encountered these issues, but Riverside dealt with them well and in the end I was happy with the service we received. I would order from them again and hope it would be a smoother transaction/delivery process second time round.”

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Posted 4 years ago

“Arrived on time and easy to put together. Was missing a part ( lid handle screw) which was disappointing as meant I have been unable to use it but have e-mailed Riverside and they are hopefully resolving with Weber”

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Posted 4 years ago

“Brilliant service and delivery. Goods perfect. Dropped to 4 stars as packaging not environmentally friendly.”

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Posted 4 years ago

“Ordering on line and collecting works well and efficiently, but hope you will be fully open before too long even with the necessary restrictions in place.”

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Posted 4 years ago

“Always have a great variety of weber in stock especially as many others at the moment have little or nothing! Excellent service & very competitive price.”

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Posted 4 years ago

“We had to 'preorder' which means pay now but no definite delivery date which seemed a bit worrying. However they arrived mid Sept, 3 months later and they are lovely chairs! Ready for next summer!”

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Posted 4 years ago

“The staff were helpful as the order was delayed waiting for a delivery from the factory. The delivery was late arriving at Riverside but came quickly from them to us.”

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Posted 4 years ago

“It looks very nice,I am satisfied with it.”

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Posted 4 years ago

“After a delay due to a broken item all went well and communication was excellent!”

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Posted 4 years ago

“Delivered on time no prblems”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews