Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is good for its price. The pots are good with our only negative remarks that it is both difficult to arrange with the plastic stalks and a bit thin foliage wise.”

Helpful Report

Posted 3 years ago

“The product arrived broken.”

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Posted 3 years ago

“OK for day to day, but if you go for anything to heavy the skewers will bend, they are quite thin, and because of this the meat etc doesn't retain its position on the skewers and starts to roll round the skewer as it rotates, cut the meat into smaller lighter cubes and it should be fine, I however prefer larger chunks so will have to experiment to solve the problem,”

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Posted 3 years ago

“The table we purchased went together reasonably well, however, it was delivered on two heavy wooden pallets that we can neither easily cut, lift or dispose of. Currently taking up too much space in our garage.”

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Posted 3 years ago

“Very happy with the order but the staff member I spoke to was disgusting so wouldn't ever buy anything from them again to be fair”

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Posted 3 years ago

“The product is hard to assemble and I’m still awaiting a workman to assist. Many of the leaves had fallen or been pulled off in tansit so we’re loose in box”

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Posted 3 years ago

“Although when I placed my two orders, I had arranged for the delivery of both to be together as one item was not going to be available until the end of April, the orders arrived separately via tweo different couriers, one of which was a week later. I am still awaiting the four matching cushions with no indication of when they may be coming.”

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Posted 3 years ago

“We are delighted with our product. However, we were extremely disappointed that the delivery was (initially) to the front door only. The driver used a trolley to take the very heavy goods from the lorry to our home -- how we were supposed to get them to the garden (30ft down a side path) without it was not made clear. In the event, I asked if I could use the trolley myself (given there was no other way of moving the boxes from the front door) and instead, the driver wheeled the boxes to the garden himself. To those who make these seemingly arbitrary and not-thought-out regulations: re-think this policy! If you are going to deliver very heavy goods, OUTDOORS, even during Covid, deliver them to the garden -- most ordinary people do not have access to trolleys, neither can they carry or move such heavy goods.”

Helpful Report

Posted 3 years ago

“Unable to give a review as not received goods yet order placed 4th April with 5 to 10 day delivery didn’t hear anything by the 16th only to be told on back order and not now until beginning or mid may advised that you need to update your website accordingly but on checking today can still order”

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Posted 3 years ago

“The items received (parasol, base and cover) were all excellent. It was the delivery that spoiled the show. We were told it would be in two parts anytime between 8am and 6pm and that someone would need to be in to accept delivery. The parasol base arrived via pallet line early on but TNT didn’t arrive until 6:30pm. Also TNT had no tracking data. Most other delivery companies can do better than this with tighter time slots real time tracking.”

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Posted 4 years ago

“The grill came damaged. I’m still waiting for the Riverside team to sort it out with Weber and replace the grill. Already been calling and emailing them every week. Still no replacement on week 3. And of course they blame The Weber for the delay”

Helpful Report

Posted 4 years ago

Hi Edgar, Thank you for your review. We still haven't received the update from Weber, due to the time of year they are super busy. We've managed to get a spare grate which we will get sent out to you. Please expect to receive it in the next 2-3 working days. Thanks Sara

Posted 4 years ago

“I haven't purchased a Weber - only entered raffle!! Thinking of buying one now but your response to product questions is poor Just feel I am being a nuisance asking questions! Pity”

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Posted 4 years ago

“Bags were split in the box - bit disappointing as normally no issues”

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Posted 4 years ago

“Service and delivery great. Item came slightly faulty and bent. But we kept it anyway. Too much packaging to return!”

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Posted 4 years ago

“Products bought were fine, what can go wrong with Weber charcoal? Delivery was an issue. Paid for next day delivery but didn’t arrive for four, missing the planned bbq. Disappointing! Did bring this to their attention but no resolution, they blamed the courier. But the courier told me they didn’t receive package until day of delivery! Amazon Prime next time I think.”

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Posted 4 years ago

“Disappointed.”

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Posted 4 years ago

“Item delivered (£700 weber bbq) promptly and price was excellent. Sadly item is broken and gas cuts out intermittently. Issue has been referred to Weber but no resolution to date.”

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Posted 4 years ago

“Happy with the product, but the company is let down by its poor communication. I sent them an email as the item was not delivered when it should of been and I am still waiting for a response.”

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Posted 4 years ago

“The Riverside website is ok, but personally I find it a bit "busy". Most of the pages have a lot of information and it is difficult to know where to go to for specific services. The one I use most frequently is the prescriptions. this is a case in point. Instead of going directly to your online repeat prescription service, you first have to decide which of the 7 options on the Prescriptions Index page is relevant. It is not clear whether you should use NHS App, livi, SystmOnline or electronic subscriptions service. etc. to do your repeat. Presenting so many options makes it less helpful. You just have to know this. Now that I know what I need to use its fine. In general i think you have tried to put too much information on each page and the overall result is a bit overwhelming.”

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Posted 4 years ago

“Unfortunately arrived damaged, Base dented, Leg socket bent, enamel cracked and falling away.”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews