Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery ended up being 3 days later. I actually wanted to return my item but the customer service was appalling and they basically said I couldn't. Will not shop from here again.”

Helpful Report

Posted 5 years ago

“I telephoned to discuss that fact that the Weber wasn’t reaching high temperatures,I suggested it could be the regulator,however I got no helpful information”

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Posted 5 years ago

“Product is great but currently stuck in our garage as we are unable to move it. was delivered still on its pallet by someone who said 2 of us should be able to move it as it needs to be in the back garden. No chance given the weight! When we phoned and asked, just told that it was in the T&C that it was kerbside delivery only. Yet our neighbours who ordered the same base from you and recommended you had theirs delivered to their rear decking. So don’t order from here if you don’t have a team of sturdy people to carry it to where it needs to go.”

Helpful Report

Posted 5 years ago

“I ordered a BBQ for Father’s Day. It was due on the Friday before. The delivery was delayed and I was informed on Saturday afternoon that it wouldn’t come until Monday. So we had to cancel our plans for a family BBQ and rush out to find an alternative present. I’m still waiting for a refund on a product that we never got. This is the worst experience I’ve had with a retailer in a long time.”

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Posted 5 years ago

“Bit plastic looking - I returned this product.”

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Posted 5 years ago

“Everything was fine until the delivery driver left my parcel on the front door step in the pouring rain and it got stolen. Riverside refuses to replace the item as apparently I’d asked for it to be left there!?!?”

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Posted 5 years ago

“my order was not delivered after two attempts after the excuse that the hotel did not have any employees present to receive it!! after speaking to customer service, my order was cancelled instead of attempting a third time and i was charged for the delivery. very disappointing.”

Helpful Report

Posted 5 years ago

“Mistake when picking my order, I received 2 chimney starters and no barbecue. After sending photos of their mistake via email as proof, they arranged delivery of the barbecue and collection of the surplus item on an arranged day; waited in all day and nothing showed up, I was told the delivery was arranged too late and would in fact be delivered the following day, for which I had to make further arrangements to be in for. Poor customer service from start to finish.”

Helpful Report

Posted 5 years ago

“My whole experience with riverside has been awful! I didn’t even receive my bbq, after paying for it & having a confirmed delivery date!! Customer service was absolutely horrific! So I’m now left with no bbq and still waiting on a refund! Avoid at all costs!”

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Posted 5 years ago

“Awful customer service who don't even reply to complaints. It does not take much to read and reply to an email. Avoid. They do not take care of their customers at all.”

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Posted 5 years ago

“Don’t believe the delivery promise, this was a big disappointment for me. Supposedly their system will recognize and make you aware where next day delivery is not available. This didn’t work for me and my delivery was late. When challenged I got a not very sincere apology and a couldn’t care less attitude. I won’t be a customer again.”

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Posted 6 years ago

“Ordered in the afternoon and arrived the following morning”

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Posted 6 years ago

“I purchased this as part of my Son's Christmas present, but it ha snot arrived? Please explain.”

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Posted 6 years ago

“Sent me spam after I ordered from them. Won’t buy from them again.”

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Posted 6 years ago

“I thought this matter was resolved, but then you posted a reply which gave me no right to reply, so you have afforded me that opportunity here. The nameless person who wrote the reply is factually incorrect & appears not to have fully read & understood my comments. Firstly, do you send out parcels without peoples names & addresses on? I assume not, so why did DPD say they didn't have my name? Black Friday had nothing to do with this, it was mainly DPD & Sara at your place who took DPD's word over mine & she, & they, were totally incorrect. You state DPD are 99.9% efficient. Wrong. If you check Trustpilot reviews of them, of nearly 25,000 customers, 60% of them reviewed them as Bad or Poor, so I'm afraid your figures are wrong. I asked Sara for help, I didn't get it. What she should have done is have spoken to DPD & confirmed my details to them, or recalled the BBQ from DPD & arranged for a replacement to be delivered to me. If she is not empowered to do this under her job specification she should have referred it to someone who could. The customer is always right is a starting point, although I accept not always the case. You should now, if you are as professional as you claim to be, offer to send me the BBQ at the original price. I don't expect for one minute you will but that is how a professional business runs. A mistake has been made between your company & DPD & you can rectify it. Should you wish to discuss this personally, you have my contact details. Regards Nick Wood Absolute incompetence when combined with their DPD Courier, who appear to be total imbeciles. Ordered 57cm Weber BBQ from Riverside in Black Friday sale for excellent price of £99.00 including delivery. I initially put down my name & my billing address, which is my home address , but with different delivery address as I was overseas. Having then looked at the delivery options I changed the delivery address back to my home address. So these supposed professionals now have my name, home address to deliver to & my phone number. Day arrived for delivery & the allocated slot was sent to MY PHONE NUMBER. Didn't arrive so checked tracking," Not delivered as we did not have telephone number or name." Really funny that incompetence isn't it? Tried contacting DPD, guess what, phone answered by message from their delivery manager apologizing in advance & asking customers not to be abusive to their staff for their performance. That pretty much sums them up. Waited 40 minutes no reply. tried email link wouldn't work, tried live chat, wouldn't accept to discuss or accept complaint. So if you can't communicate with them how do you sort it out. Following day Riverside, spoke to Sarah,told her I couldn't contact DPD & I needed her help. Initially quite helpful, but then she said I had changed the delivery address & I hadn't put in my name & phone number. I told her I didn't think I had to & believed I had completed the form correctly, but couldn't check as I was between jobs at work. She couldn't explain how they had contacted me on my phone number if they didn't have it. I asked for help but the offer wasn't there, so I had no option but to cancel the order as I couldn't contact DPP. I then checked the form that has to be filled in & nowhere does it say you have to provide a name & phone number, so I was right. Rang Sarah back, she said she had spoken to DPP & it was my fault as I hadn't provided my name & phone number. I pointed out to her you didn't have to. She obviously had doubts so I gently pointed out to her she, & DPD were wrong. They had lost an order with me which is now going to cost me £50.00 to source to BBQ elsewhere & to be frank, it appeared to me she had had enough of the matter although she did say she would again look at the matter. I am not holding my breath. Riverside have a vicarious liability & if I were them I would ditch DPD as they appear to be useless & get a professional courier company. Use at your peril. Nick Wood Response from the owner 6 days ago Response to this review: DPD is one of the best courier companies out there. We send hundreds of thousands of consignments with them each year and their success rate is 99.9%. Unfortunately, Black Friday can throw all sorts of issues due to the high volume of sales transpiring into more deliveries to be made and on occasions mistakes will happen and we as a company can only apologise for that. These matters are usually simple to resolve. Sorry you feel that you have been let down, we had tried to get this rectified but our solutions weren't good enough.”

Helpful Report

Posted 6 years ago

Dear Nick, Thank you for your review. The success rate we first mentioned at 99.9% is own with DPD, which is phenomenal. You wanted to change the delivery address, which you did directly with DPD. With doing this, you could have been sending it to someone else. Therefore, it requires a new name and new phone number, regardless if you have already entered it before. You failed to do so resulting in the failed delivery. This was your mistake, not ours but you continue to blame us for something you failed to complete. Had you kept the original information the same it would have arrived as planned. Many customers change/edit the delivery information and do not incur an issue. Once the consignment has left us it is out of our control to change or interfere in the planned delivery for security reasons. We don’t appreciate you stating that the only way to rectify this is to honour the original price of the BBQ. In any normal situation, this would have been the case. Sorry, you do not feel the way we have handle is correct. May I add, I’m not only proud of my staff I am proud of the delivery companies that I choose to use. R. Jeffery MD.

Posted 6 years ago

“I sent an email on the 2nd December about the delivery of this item - I have as yet to receive a response!!! Sent again today. Here’s my problem... Hi Guys Thank you for delivery my two parcels. However the Weber GBS Wok was not in a bag and clearly visible as a result as to what it was. It had no labels on as where it was going so had it been separated from the igrill3 item would have been lost. Both items were placed in the log store though my husband was in & as he took delivery he now knows what one of his Christmas gifts is. I am really disappointed and upset by this- no point wrapping it anymore! I now have to source another gift. This really isn’t good enough guys. Having bought a few items from you in the past I expected better! Mrs Slaney. As yet we haven’t used the wok but being a Weber it will do what it says on the box. As for a riverside on this occasion- very let down from delivery to customer service.”

Helpful Report

Posted 6 years ago

Hi Ruth, We do try to prevent as much wastage as possible with our packing for the environment. Most companies do this now as they are trying to lower their carbon foot print and not be wasteful. If customers let us know that their order is a gift as soon as they order or just before we can wrap it and ensure it doesn't contain the invoice. Sorry, you feel let down by us, but I hope you understand our reasons behind it.

Posted 6 years ago

“Not very good won't be buying again.”

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Posted 6 years ago

“Wasn't happy having to pay extra postage to the Isle of Man.”

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Posted 6 years ago

“Great service and speedy delivery, would definitely recommend”

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Posted 6 years ago

“I wrote, and send a review a few days ago. I was not very impressed with the supposed, Porsalain finish on the barbecue griddle I bought, it felt very rough, not the smooth, shiny finish I had expected. The first attempt at cooking bacon, because no oil or fat was recommended the bacon dried out, and was not very tasty. I will persevere as I have little option, but at the moment the jury is still out with the over priced industry leading “Weber”griddle.”

Helpful Report

Posted 6 years ago

Dear Chris, We are really sorry you are experiencing problems with your griddle. We have sold over 4.5k this year alone and it is one of our most popular accessories which we sell and the quality is superb! If you would like to know some techniques on using the griddle you can give Russell a call at Riverside, who will be happy to help.

Posted 6 years ago

Riverside is rated 4.9 based on 15,958 reviews