Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On-line ordering was quick and easy and delivery very good.”

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Posted 6 years ago

“The wrong gas adapter was sent with the Weber.”

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Posted 6 years ago

Hi Sue, The q1200 BBQs all come with the regulators for the disposable gas canisters which you will see it stated on the page on the website. You can buy adaptors t use with the bigger gas: https://www.riversidegardencentre.co.uk/weber-adaptor-hose-and-regulator.html Or https://www.riversidegardencentre.co.uk/weber-adaptor-hose-regulator-valve-kit-for-q100-series.html Thanks Riverside

Posted 6 years ago

“The griddle was delivered quickly, although I was disappointed with the supposed porcelain finish. I had always thought that porcelain was a smooth shiny finish. This was rough almost like raw cast iron. Very disappointed tell Weber. Not Riverside’s fault.”

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Posted 6 years ago

“You seem reluctant to answer my requests”

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Posted 6 years ago

“Very disappointed - top fitting does not grip pole on parasol tightly enough to stop parasol turning in breeze and with our parasol being oblong it is a nuisance. Spoke to manufacturers and they offered no solution so will have to try and drill holes or something to anchor pole position.”

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Posted 6 years ago

“Placing the order and organising delivery was no problem, however, the delivery man arrived on his own in a van that had no tail-lift and expected me to off-load a very heavy BBQ with him. Riverside should make customers aware that they will be needed to help, if I hadn't been home then my wife could not have managed the heavy BBQ.”

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Posted 6 years ago

“Dpd u use for delivery was very bad as they couldn’t find my address,I went to find them which lucky I did Not happy”

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Posted 6 years ago

“Really let down with delivery. Paid for next day, Saturday delivery. Order didn't arrive, was in all day waiting. Got a text at 21:56 that read: As requested, we've change your delivery to Sunday. I'd not changed anything. No delivery attempt was made. I won't chance ordering from Riverside again. You've been let down by your courier.”

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Posted 6 years ago

“Product was poor quality. Service was good.”

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Posted 6 years ago

“Paid for a next day, Saturday delivery. Waited all day and received a text to say "Your delivery has been changed to Sunday, as requested" Last order I will place. Well done!”

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Posted 6 years ago

“Once the item eventually arrived it was fine, however the delivery service was pretty terrible. Ordered two items for next day delivery but when the driver turned up there was only one package. Was assured over the phone that the second half would still turn up that day but it did not. The missing item was eventually delivered 3 days later, which was not great when promised a next day service, not to mention having to waste a whole day waiting for a parcel that never arrived. Appreciate that these issues were probably all down to the courier, but I have no control over that and I’d expect a retailer to at least offer something as compensation for all the hassle.”

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Posted 6 years ago

“Advised on delivery address and safe place to leave. Left at wrong address.”

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Posted 6 years ago

“I submitted my complaint in an email on 2nd July & have also copied it below. Dear Sir/Madam, I wish to make you aware of a problem I had with your appointed courier TNT following an order of a BBQ. On Tuesday 26th June 2018, I ordered a Weber BBQ from your company. I had searched online and found your price to be very competitive and, in particular, you offered ‘Free Delivery’. I placed my order and received a confirmation email from yourselves at 1142hrs that day and saw the information below from TNT: Courier Details: TNT Express Tracking Ref: 60999213 Expected Delivery Date: 27 Jun 2018 I was impressed that the delivery would be the next day, so made arrangements for someone to be at home. However, by 1700hrs nothing had arrived, so I contacted TNT via ‘live chat’ and was informed that the package had ‘missed the collection point’ and would now not be delivered until FRIDAY 30th June. I was very disappointed with this response as no-one was going to be at home that morning. When I advised the TNT rep on the live chat, her response was to ‘leave a signed note on your front door for the TNT driver advising where you wanted the package left’. When I queried the lack of security on this she again reiterated that this was their policy. I felt (and still feel) this is a poor way to conduct a delivery service, as it neither gives the driver a live signature, plus advertises to anyone that you are not at home and where any package will be left. I regularly have deliveries made to our home through Amazon, etc and have never been asked to do this. Their policy is to take details of your ‘safe place’ with your order, meaning only the delivery company has the details, with no note left on our door! I did place the said notice on our front door for the delivery on Friday and returned home about 1230hrs to find it still there and the item had not arrived. I waited until 1500hrs before contacting TNT again by ‘live chat’ to find out when it was coming. I was told it would be by 1800hrs that day. I was not convinced of this and decided to call your company direct to see if you could help. I spoke with a young man (I didn’t get his name) who said he would call TNT to find out what was happening and call me back. He did so, but only to advise that TNT had told him that the delivery was now going to be on SATURDAY at some point! This really was unacceptable as we had planned on having a BBQ on Saturday evening with friends and now I didn’t know when it was going to arrive. The BBQ finally got here at 1015hrs on Saturday morning, but we had cancelled our friends as we weren’t sure when it was arriving and we still had to build it. I am really disappointed with the poor service from TNT and the fact that they twice misled me into thinking the BBQ would arrive, firstly on the Wednesday and then the Friday, when they in fact knew that it wouldn’t be here until the Saturday. Despite this, they had made no effort to contact me about the delay. I had also made arrangements on both days to have someone at home for as much of the day as possible, which was fairly inconvenient to our plans for these days. I am making you aware of this as our contract was with you as the supplier of the goods and it certainly does not reflect well on your company name. We did manage to have a BBQ on the Sunday and we are very pleased with your product, just not the delivery service. If I have the choice I won’t be using TNT as a courier in the future. Regards, Rona Boyd”

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Posted 6 years ago

“Not Riverside related but Weber BBQ stand related. It is made out of cheap plastic and quite expensive for what it is.”

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Posted 6 years ago

“Really shocked not to have had any notification of the delivery, and when he did turn up unannounced, just asked if I was feeling strong. Turns out he was expecting me to help him unload and carry the BBQ through my house. It was so heavy I really struggled to lift it and we were unable to take it into the house and it was left outside in the front yard, until I could find some assistance. Really inappropriate to expect customers to transport such heavy items from the delivery van. Very unimpressed. BBQ is great, but wouldn't use this company again.”

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Posted 6 years ago

“I accidently ordered 2 of this item, but only got one invoice, had I received 2 invoices I would have tried to rectify this problem before it was posted out. I only found out when I checked my bank and paypal balances. It then cost £13 to return the unwanted rotisserie. However the rotisserie was a gift and once set up was very successful.”

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Posted 6 years ago

“Way too salty - overpowers the rest of the flavours and takes attention away from the meat.”

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Posted 6 years ago

“Good purchase and delivery experience but I received the parasol with stains on the fabric. I photographed immediately on the day of arrival. Wrote an email the next day to customer services but never received a reply.”

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Posted 6 years ago

“fabulous table but you sent me the wrong fittings, still not received the correct ones 10 days later !!!!!”

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Posted 6 years ago

“Should have been 4 x bags of charcoal, in a cardboard box Instead, I received 2 x bags of charcoal and 2 split bags, with charcoal loose in the box So on opening charcoal dust fell all over sandstone patio! Not what i was expecting”

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Posted 6 years ago

Riverside is rated 4.9 based on 15,958 reviews