Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

“It’s the right size and shape but unfortunately it’s not made of a metal that works with a magnet. Therefore it’s pretty useless with my Webber probe.”

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Posted 5 years ago

“Delivery was not on the day I specified. I told Riverside where to leave the package (in the garage). Your courier did NOT do this and did not deliver (saying I was not in!!!! - I already told you that). Your Courier service was poor and inadequate”

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Posted 5 years ago

“The swing seat arrived with a canopy cover that was faulty. Also a piece of the framework was damaged. Contacted Riverside to rectify these matters but one month on nothing. Am going to have to chase them again.”

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Posted 5 years ago

“Don't bother with the Master-Touch Premium, buy the cheaper version without the hinge. The hinge stops the lid from sealing properly, it lifts on the front edge and smoke pours out. The accessories are all as good as you'd expect.”

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Posted 5 years ago

“Rude customer service regarding delivery, very unhelpful and no guidance given on purchase, which resulted in the wrong base for the parasol despite the base being the recommended one for the parasol I bought.”

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Posted 5 years ago

“I ordered a parasol and base. Customer service very unhelpful with delivery especially concerning the 90kg base. The delivery driver however was helpful and helped to lift the base into my garden. On opening the base and parasol it was apparent that the base was wrong and did not match the parasol despite when ordering online it was advised that the base was recommended for the parasol I bought...”

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Posted 5 years ago

“Hello there. While the phone service and advice was polite, sadly the advised part (flavorizing bars for my Weber E 310) were the wrong size despite a long and detailed conversation. Now trying to find a way to return. 🙁”

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Posted 5 years ago

“Placed three seperate orders over £1250 delivered fast but if you have a complaint your told one thing one minute & another the next, promised refund then didn’t honour it, also my third order £500 dumped on my doorstep without signing for p good job I’m honest & it wasn’t stolen & wont be ordering again due to way my complaint has been handled !”

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Posted 5 years ago

“Immediate service and delivery excellent but follow up after receiving faulty bench cushion,very poor. The promised replacement has yet to arrive !!”

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Posted 5 years ago

“The service was fine but the packing of the smoker was poor- the extra items - wood blocks and spices were simply jammed into the Weber box and the plastic container of spice had burst open in transit leaving a total mess when the box was opened”

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Posted 5 years ago

“Product is great ( e0210) Weber bbq however on the webpage not listed as a bulky delivery and didn’t find out til after dispatch it was going to be a curbside delivery. My curbside is 15m from my house.When I contacted riverside they really didn’t care and said it was in the t and c. I think it should show on the item listing if it is curbside, I never thought a bbq would be considered a bulky delivery.I was at the property on my own and it caused a lot of stress working out how to get a £350 bbq 15m on your own as a 60kg woman. Wouldn’t use company again based on customer service”

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Posted 5 years ago

“I had 2 deliveries from you the first arrived next day as promised. The second should have arrived next day but took 3 days. I didn't receive any information to say that there would be a delay and my son stayed at the house all day on the day of the planned delivery. When I called your office the person dealing with it was not in so someone else took a message and I was promised a call back. No-one actually called back. This was very annoying. The packaging was quite poor. I ordered artificial screening and on both deliveries the tip of the screening had bent due to transport damage. Fortunately I was able to rectify this. The packaging box itself had more selotape around it than it did cardboard which made it very difficult to recycle.”

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Posted 5 years ago

“I recently ordered a bbq on the Friday before the May bank holiday. I made a point of phoning riverside to check that because of the bank holiday next day meant that if I were to order on the Friday next day effectively meant Tuesday. I was laughed at and told yes. I booked a day of work for the Tuesday and the bbq didn’t turn up. I called riverside and they informed they didn’t actually hold the stock and it was coming directly from the supplier. I received no confirmation emails or text messages saying when it would be delivered. I took a second day off work at a cost of £700 and thankfully the bbq did arrive but cost me £700 more because of the day off. Riverside told me it was cause of the bank holiday even though I had made a point of phoning in the Friday to check and when I spoke to the delivery driver he said that’s nonsense as the suppliers delivery company work every day regardless of bank holidays. The BBQ it self is great but it the first and last time I will be ordering something for delivery. I’ve probably been unlucky but it’s not something I would chance wanting to happen again.”

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Posted 5 years ago

“I bought a very expensive 6 burner Weber bbq, when delivered two wheels were immediately obvious as having been damaged. I managed to speak to someone from riverside and was advised to accept the delivery as damaged. When I later (after the schoolrun) opened the top of the bbz it was very badly damaged. The product has been collected but I am still awaiting contact about my reimbursement despite sveral emails.”

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Posted 5 years ago

“Only has one tape to fasten the cover needs another. So not worth the money”

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Posted 5 years ago

“Was contacted by a member of your team to inform me that my Weber had been built and ready for delivery A date was agreed, I took a day off work and about 2pm on the expected day of delivery i received a phone call to say it hadn’t been built yet !!!! When I challenged the lady she said it was human error-sorry not good enough”

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Posted 5 years ago

“My bbq turned up with a lot of scratches on it that I can’t get out. I paid for it to be pre built and there was load of the protective film left on the inside so I’ve had to take it apart. Also. It doesn’t light unless I hold a match to it. Not impressed at all”

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Posted 5 years ago

“We bought 6 outdoor planters ( Scheurich ) costing approximately £400 from Riverside garden centre after seeing them on display and they were delivered home. We spent a long time with the sales advisor making sure we knew how to fill them and look after them as we wanted to place artificial plants in them. However, despite following their advice we now have water filling up in the planters as there is not enough drainage for the water to escape. I contacted Riverside regarding this and sent them photos of the drainage hole and they then informed me that we would need to cut a hole in each planter to allow the water to drain adequately. This is now very difficult as the planters are very heavy and so we are left with a big issue. I complained to Riverside and they simply would not acknowledge that they had not advised to cut holes in the planters. Surely, this should be passed on to customers to avoid the issue we have. Despite an email to the owners and the manager there was no apology and they were just not helpful at all. I am very disappointed and certainly will not return so customer lost for life I am afraid Riverside. I ADVISE YOU TO TAKE NOTICE RIVERSIDE...”

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Posted 6 years ago

“We bought 6 outdoor planters ( Scheurich ) costing approximately £400 from Riverside garden centre after seeing them on display and they were delivered home. We spent a long time with the sales advisor making sure we knew how to fill them and look after them as we wanted to place artificial plants in them. However, despite following their advice we now have water filling up in the planters as there is not enough drainage for the water to escape. I contacted Riverside regarding this and sent them photos of the drainage hole and they then informed me that we would need to cut a hole in each planter to allow the water to drain adequately. This is now very difficult as the planters are very heavy and so we are left with a big issue. I complained to Riverside and they simply would not acknowledge that they had not advised to cut holes in the planters. Surely, this should be passed on to customers to avoid the issue we have. Despite an email to the owners and the manager there was no apology and they were just not helpful at all. I am very disappointed and certainly will not return so customer lost for life I am afraid Riverside. I ADVISE YOU TO TAKE NOTICE RIVERSIDE...”

Helpful Report

Posted 6 years ago

“I bought two artificial flowers in little pots. Extremely disappointed when they arrived. Far too expensive. Would not buy from here again.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Riverside Reviews