Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 seat pads from Riverside while they were on special offer. However there must have been insufficient stock because they sent me 2 pads without any apology or explanation. I would have appreciated being informed of the shortage prior to shipping them as it would have given me the option to cancel the order. Now I have to try to find the other two matching seat pads from another supplier.”

Helpful Report

Posted 4 years ago

“Ordering was fine however we had to collect them from DPD due to the fact they won’t deliver inflammable items had the item been wrapped instead of the address label just being stuck on the box so it could be seen they would of been delivered. So perhaps you need to wrap the item in future”

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Posted 4 years ago

“I'm disappointed to write such a negative review, because in the end, everything got delivered on time, was good value and it so easily could have been a great experience, but it all went a bit Pete Tong... I think it was actually DPDs fault, the tracking went a bit awry which apparently is something to do with how they package up the day's collection, but either way, when I phoned to query the odd tracking info (having firmly been told by DPD to contact the seller) the lady I spoke to sounded really grumpy, and left me feeling like I was being a massive pain, when it was clearly a known issue. So a couple of suggestions - use a different courier, or at the very least, don't talk to your customers when they call to enquire what's going on like they're stupid or it's somehow their fault. Then, you can have a great review cause apart from that, pretty great”

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Posted 4 years ago

“It came with a couple of days. The box looks like it’s been opened so I’m not impressed with the box ,but it’s for a present so I have not actually open the inside.”

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Posted 4 years ago

“Good to deal with , but never came back to us as parts missing”

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Posted 4 years ago

“The first base was damaged and Riverside rapidly sent a replacement. Not sure how well it will last though, as the first one had already started to go rusty after only 1 week in the garden.”

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Posted 4 years ago

“Fine, took longer than expected given Alexander Rose deliver to them in 48hours”

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Posted 4 years ago

“We are still waiting for the problem with our swing seat to be resolved”

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Posted 4 years ago

“All basically done via internet, which was quick and efficient. However, the young man who is taking phone calls needs a lesson in how to speak with customers. Gave the impression that Webber bbq sells itself, and even suggested I buy elsewhere if the deal was better.”

Helpful Report

Posted 4 years ago

“To start on a positive, the website is fab, the delivery came a day earlier than expected, fantastic! I ordered online due to the current situation and when I phoned with a couple of queries was left feeling less than overwhelmed. Didn't seem to care about my queries, asked me to send a short video and then didn't bother to reply! I am hoping that this is a blip due to the pandemic but am left feeling cold and would probably not use again.”

Helpful Report

Posted 4 years ago

“Bought an Alexander Rose looked like an ex-display when we received it going off the box and the creases in the fabric on putting it up. It seems good quality though so we decided to keep it.”

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Posted 4 years ago

“Still missing item”

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Posted 4 years ago

“Excellent service from start to finish but unfortunately the product had a significant scratch mark on the lid so not a 5 star review. Not reported it as recognise they will be busy and feels a little unnecessary, think the QA on products before they send may need to be reviewed though.”

Helpful Report

Posted 4 years ago

“Wish the cover had ties on the bottom.”

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Posted 4 years ago

“Previously have found them fine but let down by this very poor product.”

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Posted 4 years ago

“Happy with the products and delivery time/cost. Not particularly impressed by the customer service though. Following an enquiry regarding an issue while in checkout, my messages were left unanswered.”

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Posted 4 years ago

“Waiting for replacement, no emails answered.”

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Posted 4 years ago

“I have placed a order but i am getting no delivery date, all it says is order complete.”

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Posted 4 years ago

“Supplied good restaurent quality charcoal with a quick delivery time despite current Covid-19 lockdown. Update Having used it, charcoal of disappointing quality. Fair bit of dust and subject to spitting when alight.”

Helpful Report

Posted 4 years ago

“Used this for the third time yesterday only to discover that the handle has melted. The chimney works fine but the handle is now useless.”

Helpful Report

Posted 4 years ago

Riverside is rated 4.9 based on 15,958 reviews