Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““I can’t thank Supreme Asset7 enough for their help in recovering my money from a scam broker. Their team was professional, efficient, and genuinely committed to resolving my case. They kept me informed throughout the process and delivered results just as promised. If you’ve been scammed, don’t hesitate to contact them – they are reliable and truly deliver! 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕 @𝐠𝐦𝐚𝐢𝐥 .𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 Highly recommended for anyone in need of financial recovery assistance.””

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Posted 2 months ago

“Incredible Support After falling victim to an online scam, I didn’t know where to turn. Benito Gabriel and his team were incredibly reassuring, working tirelessly to recover my money. They showed genuine care throughout the process, and their expertise really made a difference. I’m relieved and thankful for their help. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 2 months ago

“I lost €309,900 to a scam broker and thought it was gone forever until I contacted Supreme Asset Agency. Their team was efficient, professional, and kept me updated every step of the way. They successfully recovered my funds, restoring my trust and peace of mind. I’m incredibly grateful for their help and would recommend them to anyone facing similar challenges.”

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Posted 3 months ago

“After ordering and paying for my product with delivery stating 1-3 working days after a week I chased it up and it was out of stock!! I reordered a similar product and asked for it to be fast tracked, it wasn't, and then after delivery was confirmed it didn’t arrive on that day but two days later”

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Posted 7 months ago

“Although the products are great and at a good price, the service provided since the recent change of ownership has gone downhill. The dispatch of my order had to be chased by email as the phones weren't answered and the delivery took a lot longer than expected. This is nothing like the service a received in the past.”

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Posted 8 months ago

“Very dissapointed in the delivery. Paid for next day delivery, purchased on a Friday by midday. But no mention of the courier not working weekends. Then delivery wasn't made until the Tuesday, so much for next day. Then was finally refund the £4.95 delivery, but as a good will gesture. Excuse me, the error certainly wasn't on my part. So no, nothing really positive I'm afraid.”

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Posted 8 months ago

“Bit premature , still not had the parcel ?”

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Posted 8 months ago

“Had to return an item as it didn’t fit my Weber bbq, asked if I could exchange for correct ones, email said I need to return item, then get a refund and then buy the correct item.”

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Posted 9 months ago

“No delivery update or reason why delayed. No response to queries.”

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Posted 9 months ago

“Ordered bbq and cover 21.05.24, no tracking facility, queried, advised not working atm. Item showed shipped up to 04.06.24, email received goods delivered. Queried as not received. Long story short, no idea where items were problem with courier, was offered opportunity to choose an alternative product or refund. Chose refund. Money paid back 06.06.24. Matter closed. Telephone number to contact on website incorrect regarding delivery of orders/customer services, needs updating. Staff were helpful but due to no tracking facility relied on information received from the courier and weren't unable to verify as correct.”

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Posted 10 months ago

“Ordered a Weber BBQ from Riverside on 1st May. Dipatched on 3d May. Received on 14th May. Communication with both Riverside and Courier (DX) was appalling. Emails, if responded to took at least 2 days. Phone line, giving a six option menu, brought you to same person who would only answer questions she wanted to anwer thus if you selected "2" for BBQ's she would only answer questions regarding sales. Selecting "6" for any other queries, the same person would not answer qustions relating to courier!! DX Express (the couriers) only answered emails with unhelpful information like "contact your goods supplier". Overall, thoroughly unimpressed”

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Posted 11 months ago

“Product fine. Terrible communication. Even called to chase up delivery info after not receiving any. Promised a call back but nothing. Delivered on a day no one was in as unable to plan anyone to be there.”

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Posted 1 year ago

“The delivery after order was very fast, so that was great. However, the restaurant grade charcoal was described as large chunks, in fairness probably by manufacturers, but it was far from that. Mainly small pieces and dust so not suitable for Kamado cooking. The reaction by Riverside was disappointing and not really interested despite some emails which amounted to “hard luck”.”

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Posted 1 year ago

“I have yet to receive my purchase! 11 days since ordered and paid for !!!?”

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Posted 1 year ago

Hi Derek, Thank you for your review, please accept our apologies that you are having issues with your order. I have had a look and cannot find an email from your informing us that your delivery had not arrived. Unfortunately, we don't know to look into delays if we have not been informed of them. I have asked our orders department to look into this with TNT for you. Kind regards, Riverside

Posted 1 year ago

“Messed up the delivery and sent my item to the opposite end of the country and then tried to make me wait for my item to be sent back to them.”

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Posted 1 year ago

Hi Markus, Thank you for your review. We only asked if you were able to wait as we didn't have any 8kg briquettes left that you had originally ordered. As the recipient of those failed to send them back to us we have sent you the equivalent weight in 4kg. Sorry if you feel we didn't rectify this in the best way. Sara

Posted 1 year ago

“Don’t have it yet”

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Posted 2 years ago

“I was not satisfied with the order i received, half of the wood was missing in the order and I had to send several images of the weight of all the bags to be taken seriously. Finally, they agreed to refund half of my money as they didn't have any more wood. A week later, I'm still waiting for the refund to come through.”

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Posted 2 years ago

“I ordered three items on 1st May - all appeared to be in stock and there was no indication otherwise. Once order was placed, I was advised delivery would be 2-4 weeks. I called on 6th June to be advised that cushion I had ordered wasn’t in stock and they were waiting delivery. The advisor I spoke to was surprised I hadn’t been contacted to advise me of this, and offered to send the other 2 items immediately. As I was going on holiday, I decided to wait until cushion was in stock as I didn’t want the items arriving while I was away. All 3 items arrived on Friday 24th June in two separate packages - one with the cushion and the other package had the remaining two items. I cannot understand why these two items were not dispatched when first ordered. Communication was poor, and they only way I was aware that an item I had ordered was not in stock was when I made a telephone call, over a month after I had ordered the items. When ordering, it should be clearer if an item you are advertising is not in stock.”

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Posted 2 years ago

“I order 4 to 6 bags of briquettes a year from Riverside. This time, when they arrived, 2 bags were ripped open and the briquettes were spread out in the box. There was a lot of mess to clean up. In the past the packaging was much more careful and considerate with extra measures taken to include fillers between the bags so they wouldn't get crushed in transit.”

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Posted 2 years ago

“Easy to order and a nice range online but items arrived damaged.”

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Posted 2 years ago

Hi Romain, Sorry to see this. Please could you email your images alongside your order information to sales@riversidegardencentre.co.uk so we can then get this all resolved for you? Kind regards, Ellie

Posted 2 years ago

Riverside is rated 4.9 based on 15,958 reviews