“Ordered a TV. Superb service, price, product and delivery. The 2 man delivery were great. Nothing was too much trouble. Many many thanks. You achieved perfection.”
“Emailed three times to find out when washing machine being delivered, no answer. Phone calls not picked. Eventually got through to someone to find out that the appliance had been damaged en route and no other ones available.”
Sincere apologies for the inconvenience this has caused you, we have more arriving next week but customer couldn't wait until then. Sorry once again, Rlrdistribution.co,uk
“When you're ordering an expensive stuff online there is always a fear in mind if you would get what you ordered, however, all my worries were alleviated when the TV that i ordered arrived in the timescales as scheduled. So, tx ever so much. The most important aspect now 8s to see that the suhd 4k tv operates as expected. So, I will provide another feedback when I've tested the tv totally.
Ta”
“Excellent value, excellent communication and received in less than 24hrs.
It was delivered by an excellent courier service so it would be hard to better value and service anywhere. Glad I went there.”
“I received dispatch notification for my new TV at a cost of £540 on 24/11/15, a day or two after ordering it. I got the initial delivery on 4/12/15 a wait of nearly two weeks from ordering it. A star lost there. I don't expect it within a day or two but two weeks is too long a wait. So eventually my tv arrives only to find the screen smashed. I immediately started trying to contact RLR by email on 5/12/15 which was a Saturday so I assumed my delayed response was because it was the weekend. Nevertheless I emailed again on the Sunday. I heard nothing still at first on the Monday when I emailed again that evening and getting really worried by now that I'd chosen a flybynight company that I shouldn't have trusted, compounded by some bad reviews I'd only then started reading about poor customer service.
Eventually i got an email late on that same Monday night asking for photos of the damage which I intended to do after work on the Tuesday. I then got a phone call on the Tuesday morning by an apologetic lady saying they were having problems with their email and had had similar problems with other customers, ( no mention requesting photos). She said they'd be out to collect the tv that day and I'd get a replacement on the following day which was today, 9/12/15.
I may be a bit quick to write this review as I've not opened the box yet of the TV but I felt compelled to get this review out there.
This is a review of my shopping experience with RLR not the purchased item.
So it was a rather traumatic experience as far as internet shopping goes but they did come good in the end even though it took ages and there was a slow response initially with dealing with the broken tv.
I'm afraid I wouldn't use this company again or recommend them.”
Sincere apologies for the inconvenience this has caused you, as soon as you reported the damage to us, new TV was shipped for the next day delivery. Many thanks - rlrdistribution,co.uk
“Wow...excellent price and superb customer service. Just one thing add an telephone no to the website so customers can contact you otherwise you get 5 stars from me. Thanks”
“Samsung 65" curved 4K tv.....best price on the internet that I could find, I organised with the RLR to come and pick it up which was really good of them. The staff couldn't have been more helpful and I will be using them again and recommending them to friends in the future.
Thanks...Kevin.”
“Item ordered: Samsung fridge freezer.
After reading some of the reviews, I was slightly apprehensive to order such a big item; however I took my chances as the price was unbeaten.
It took the estimated days to be delivered without any hassle and I'm now a happy customer; what more can I ask for!
I will surely be purchasing more items in the near future ;)”
