Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just refer to email correspondence”

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Posted 1 year ago

“1. Hydraulics does not work, it only kicks in when you manage to push the bed up all the way up and when you close it, it just drops down violently. There is even a notice to tell you to keep you fingers away! If you have a king bed, it means you are the carrying bf the bed up straight before the bed will hold! I bought the hydraulics storage bed for elderly parent, how are they to use this faulty product? Robinsons found all excuses not to accept that bed is defective. 2. Bed was delivered with blackish stains and broken covering. Robinsons did not allow return instead offered $20 refund for the stains/breakage. 3. Read fine print carefully. Robinsons promise/selling point is “30 days return”, it is marketed twice very clearly in the description of the product. However, when asked to execute this clause, Robinsons said there is fine print to exclude this product from “30 days return” and it was my error for not reading carefully. I question - is this false advertising? I will not shop with Robinsons again. Used to shop at Robinsons when they had physical stores. The online version clearly delivers no customer service and falsely advertises promises and products with unclear wordings. I wonder how many customers have fallen into this trap?”

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Posted 1 year ago

Hi Liz! Thanks for sharing your feedback. We're sorry to hear about this. Our customer service team will continue to assist.

Posted 1 year ago

“Hi there. I am actually quite disappointed. Before my order was to come, I checked and was told the order will be delivered with 5 business days. It never showed up. I checked the tracking site sent to me and I knew something is a miss and thats why I contacted Mikael at customer service, who said it will be delivered in 5 business days. Well, I had to go and buy an alternative to tide us through. Finally the delivery came on Wed 13th Dec VS Fri 8th Dec. I gave instructions to refund my card as some point in time, but the item then just showed up. I now have 4 umbrella stands. 2 from Robinsons and 2 more that we had to buy cause of the delays. Sorry, this is bad and it was not even communicated properly to me. I have asked multiple times that a manager call me - but to no avail.”

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Posted 1 year ago

Hi Tarun, we are so sorry for the delivery delay. I can see that our Customer Service Manager has spoken to you and this has been sorted. We'd like to thank you for sharing your feedback, this helps improve our services.

Posted 1 year ago

“Wrong item was delivered. When asked for an exchange, was told that my item was out of stock and they were unsure when it would be restocked. So I had no choice but to accept a return and refund. It has been so challenging to arrange for a date for the collection of the item. Very disappointed with Robinsons’ service.”

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Posted 1 year ago

We're so sorry about this Cindy! Thank you for sharing this feedback, it helps improve our services.

Posted 1 year ago

“the robinsons hotel collection bamboo quilt was terrible quality. wasn't at all soft like what bamboo material shd feel not light. felt like plastic. have to go buy another brand again and waste some dollars”

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Posted 1 year ago

We're so sorry about this. Thank you for sharing your feedback. This helps improve our products.

Posted 1 year ago

“The customer service and delivery sucks, I mean really bad. I did not receive my item and reported to customer service but till today my issue isn't solve.”

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Posted 1 year ago

We're truly sorry about this. I see that the refund has been issued. We appreciate you sharing this feedback. It helps improve our service.

Posted 1 year ago

“I bought my items on 11.11. After a week, I was told that 3 of my items are currently not available. The remaining items came after another week... service is slow and its a disappointment the ads continue to run despite products not being available.”

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Posted 1 year ago

Hi Rebecca! We sincerely apologise for the inconvenience caused and thank you for sharing your feedback. This helps improve our service.

Posted 1 year ago

“Should read all the small print on the returnable items.”

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Posted 1 year ago

“I have not yet received anything after 15 days.”

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Posted 1 year ago

We're truly sorry for the delay in delivery. I checked your order and it has been finally delivered. We hope you enjoy the products, despite the late delivery.

Posted 1 year ago

“Material very bad cutting was totally rubbish never buy from Robinson anymore regret😡”

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Posted 1 year ago

“Item out of stock but still let me purchase and after ordering than say its out of stock after 1 week of waiting”

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Posted 1 year ago

Hi Aaron. We're very sorry to hear about your experience with the Robinsons. It's understandable that you feel frustrated about the item being out of stock but still being let to purchase it and the long wait after you ordered. We thank you for taking the time to give us your valuable input. This is helpful in improving our services.

Posted 1 year ago

“the bag has a dent in the back”

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Posted 1 year ago

“Product great, but Robinsons ordering and delivery lead time unacceptable. It took 8 working days from time of order. I subsequently found another online supplier who was able to deliver same product in 2 days for same price. This is not the first time I've had issues with Robinsons slow delivery of product. And the service from their chosen logisitcs, Ninja Van, is also sub-standard by comparison with every other delivery service in Sg. They cannot give you a delivery time more accurate than 9am to 10 pm. How ridiculous is that in 2023! I will never order from them again.”

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Posted 1 year ago

Thank you so much for your feedback, Kevin! We really appreciate you taking the time to let us know about your experience and apologize for the issues that you encountered. We take any issue of poor delivery time seriously and we will make sure to look into this. Once again, thank you for your feedback, Kevin.

Posted 1 year ago

“Only after waiting for 10 days and continuous tracking, I was informed that you ran out of stock. I wasted time and effort for nothing. Why have you accepted my order when you have no stock? Your price was higher than other online stores and on top of that, you added 8% GST making it even mor expensive! Very bad experience for me.”

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Posted 1 year ago

“The duvet cover is stained yellow all over . I sent an email a week ago to ask for refund and pick up . No response . 97293494. I leave my post on Instagram”

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Posted 1 year ago

Hi Lynn! We're very sorry to hear about this. We did receive a call from you last Friday and an email, which our customer service has responded, but have not received a response from you. I could see that you are using 2 different email addresses, please check on your msn email, that's where we received and responded to your email.

Posted 1 year ago

“The buying experience is unpleasant. One of the shampoo was half filled while another item was dried up. Vendor seems to be giving expired or old goods. I tried to ask for exchange and waited whole day nothing happened. I have to email and called to rearrange again. There was Robinson dollars rewarded but cannot use in conjunction with the promo code. Very lousy. Your product selection is lousy too. Nothing much to buy and many are unknown brands.”

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Posted 1 year ago

Hi there! We're truly sorry for this experience. We checked your case and see that the shampoo has been replaced and the other item, the mask, is actually not dried up, the texture is how it should be. Also, thank you for your feedback on our rewards points. This is helpful in improving our service.

Posted 1 year ago

“In order to ensure customer service in person or online is top-notch, Robinsons need to think about the current training curriculum. Robinsons has a Branding that most Singaporeans know of therefore Customer Service online should reflect as such. It's a shame at the moment, feels like the Customer Service online is NOT on par with shopping in person. Hoping HR would think carefully about this feedback. Do check the information loaded on the website, should reflect what's on the product spec and the Customer Service officer should be notified in advance of any changes to the information especially for electronic goods. Saves a lot of useless communication between a paying customer and a clueless Customer Sevice officer.”

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Posted 1 year ago

Hi Arni! Thank you for taking the time to provide such a comprehensive and insightful review. We are really grateful for your honest feedback and we appreciate you letting us know your experience. This is helpful in improving our services. We see that you have an ongoing private conversation with one of our support. We will continue to assist you and get you the best resolution there is. Once again, thank you very much for taking the time to write such a thorough review and helping us improve our customer service. We sincerely value your input.

Posted 1 year ago

“the earphones are faulty”

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Posted 2 years ago

Hi Nick! We're truly sorry for this. We will make this right. Our customer service team has sent you an email yesterday. Kindly check and revert, so we can assist further.

Posted 2 years ago

“Delivered faulty product and is taking excessively long to get back with a reply. Very disappointed with the service rendered.”

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Posted 2 years ago

Hi there! We're truly sorry for the delay. As discussed privately, the exchange will be completed as scheduled. Also, please know that this feedback is much appreciated. It's helpful in improving our services.

Posted 2 years ago

“I had the absolutely worst shopping experience and customer service here in robinson. Am definitely not coming back every again.”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with Robinsons. As discussed privately, we appreciate your interest with our promotions, and we're sadden that you're unable to catch our Buy1Get1 Free promotion on time. We sent you an email with a special voucher that you may use on your next purchase. We hope that you'd still give Robinsons another try.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews