Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Awesome discounts on the bed sheets!”

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Posted 10 months ago

“Very happy that Robinson's online carries this product by Colorscience. Delivery was super prompt, like 1-2 days -- thank you!”

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Posted 10 months ago

“It has been two weeks and I have yet to receive one of my orders. So I dropped a WhatsApp message to expedite the delivery and promptly received an update. It was delivered to me within a few days but I received one wrong item. The next day, a man came by to collect the wrong item. Despite expressing concerns and urgency as it was meant as gift for my mother. At this point, her birthday had passed and I still have yet to receive the correct item. The recovery service has been disappointing. Aside from that, I love the Robinsons line. The quality is top-notch.”

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Posted 10 months ago

“Mikael and his team were the best. Resolved my delivery issues very professionally. Thank You”

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Posted 10 months ago

“Good price and good product.”

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Posted 10 months ago

“Product protection could be better. There is not much wrap when shipped to me.”

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Posted 10 months ago

“I would like to compliment Rowena for handling my problem, together with Carolyn. I am grateful for the support that they provided and, because of it, Robinsons will continue to have my support as my favorite retailer.”

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Posted 10 months ago

“Overall is happy with the purchase. From delivery to quality of products. Can be better if comes with little free gift :)”

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Posted 10 months ago

“Super easy to browse and buy.”

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Posted 10 months ago

“The Hotel Collection by Robinsons is high quality and good value for money. Glad to be able to find online again after the physical store ceased operations. Items were well packed and delivered in a timely manner. Will continue to support Hotel Collection as long as prices are kept affordable for the masses. Highly recommended!”

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Posted 10 months ago

“Prompt attentive service and delivery!”

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Posted 10 months ago

“Do not buy from Robinsons, item purchased was over priced . The brand’s official website was selling at a much cheaper price . This will be my last time buying anything from Robinson . Customer service attitude is arrogant and derisive.”

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Posted 10 months ago

“Very fast and well packed”

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Posted 10 months ago

“Good and relable service”

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Posted 10 months ago

“Fast delivery”

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Posted 11 months ago

“Hotel collection bedsheet set had a bad and stale smell. Had to wash a few times. Bath and hand towels had a lot of fibre coming out when in use. Above bedsheet set and towel reviews all pertaining to most recent purchase.”

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Posted 11 months ago

Hi Jessica! When towels are new, they may have excess fibres from the factory that causes lint to appear when you wash or use them. I have included below some techniques to fix this, simply 1. Shake your towels out vigorously to remove any loose lint. 2. If you have a dryer, ensure the lint trap is completely clean. Once this is done, pop in the towels and set a cycle on the lowest heat setting. If you don’t have a dryer, go straight to step 4. (High settings can set the towel coating in place when what we want is to dissolve it.) 3. Remove your towels from the dryer and reshake them. 4. Pop the towels in the washer, alone, with either ½ a cup of bicarb soda or vinegar, along with the recommended amount of detergent. Put the wash cycle on hot. (The bicarb soda or vinegar paired with the hot water will break down the excess lint.) 5. Remove the towels from the washer and reshake them. 6. Dry your towels on a high heat setting in the dryer (removing any lint in the lint trap first) or dry them naturally in the sun. 7. You will have fluffy towels sans lint!

Posted 10 months ago

“Great discount and super fast delivery! I appreciate your customer service”

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Posted 11 months ago

“Please double check source and quality of products listed. I found out too late, the mark-up margins was extremely high in comparison to original shop site and other marketplace sites.”

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Posted 11 months ago

“Well packed but came in a very big box for 2 items”

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Posted 11 months ago

“I am very pleased with the prompt response of the staff to my enquiry. Reply is very comprehensive and addresses my concern. It reminds me of the excellent service of the old Robinsons Department stores that I used to be a member.”

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Posted 11 months ago

Robinsons is rated 4.2 based on 1,941 reviews