Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. Spent almost $500 on the bedsheets and they looked so old. The packaging tells me that they are very old stocks that are kept for a long time waiting to be cleared and sold”

Helpful Report

Posted 3 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We'll send you an email regarding this matter. Thank you.

Posted 3 years ago

“I bought a Milton Home hand towel from Robinsons and only washed it once before use. The side trimming is frayed. Looks like it’s been used for 50 times!! Very disappointed.”

Helpful Report

Posted 3 years ago

Dear Sau, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will also send you another email regarding this matter. We apologise for any inconvenience.

Posted 3 years ago

“It has been very frustrating as I ordered the Canopy Earl sateen set but was sent the Eternity set instead. Then without any message sent in advance the courier was sent to exchange the product when I was not home. Asked him to wait 5mins and he refused. Now I hv to arrange another pick up time. This has been very troublesome.”

Helpful Report

Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We'll contact you via email to resolve this issue. Thank you for your patience and for the review.

Posted 3 years ago

“1. ROBINSONS - Very Poor Customer Service Staff was unprofessional in handling the case and replying to Customer. Staff made assumptions of the Customer when the Merchandising Team had arranged with Supplier to perform Service Recovery. Staff also failed to understand the information provided by Customer. Lack of Acceptable Liaising, Communication and Business Writing Skills. 2. SUPPLIER - Poor Product Presentation, Very Good Service Recovery Cap & Nozzle was missing, but Staff was quick and professional in performing a Service Recovery within 1 day of reporting. 3. QXPRESS - Very Poor Delivery Service Deliverer delivered the Perfume after stipulated hours (10:36PM) unlike what was being alerted by Aftership, miss-called me as I was sleeping, and left the Perfume AT MY WINDOW, when I neither instructed this nor requested for Contactless Delivery. - Very Poor Software Integration Alert was only activated on the day of Delivery, unlike what was listed on Robinson's website, defeating the purpose of having the function. - Very Good Customer Service Staff called me to check if item was delivered, but I was unaware, till I checked my Sliding Windows, and found the Perfume "hiding" in between the Window Panels.”

Helpful Report

Posted 3 years ago

James, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, we apologise for any inconvenience that this has caused you.

Posted 3 years ago

“When I purchased from Robinson on 7 August, it was indicated free delivery for purchases over $50.00. I bought the honey totalling $112.00, and I used ‘Join10’ voucher worth $10.00. As I used this voucher, I was not entitled to the free delivery. Delivery charges cost $4.99. Don’t think I will purchase from Robinsons anymore if this company has this ‘sly’ tactic. Very disappointing!”

Helpful Report

Posted 3 years ago

Hi Eddy, thanks for your leaving a review. We would like to inform you that the free delivery is only for purchases worth $150 and above and should be the total net amount including the promo code. I’m very sorry we failed to meet your expectations. I would appreciate another chance for us to discuss this further on your next purchase. Feel free to jump in to our Live Chat support online. Thanks!

Posted 3 years ago

“Bought 4 pieces of CHRISTY Brixton Bath Towel "It boasts a thicker construct at 600gsm for lovers of a heavier, and plushier towel" as advertised. However, when i opened it, its only 1.1m in length. How can a bath towel be so small!? i can hardly wrap around myself in it. And its flat , so how can it be labelled "plushier towel" as advertised?”

Helpful Report

Posted 3 years ago

“The delivery lapse is disappointing. Would expect to receive the goods 5 working days after ordering. I received an email that the delivery was already done so I panicked. Didn’t receive so I called the customer service hotline.”

Helpful Report

Posted 3 years ago

I apologize on behalf of everyone at Robinsons. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Bought this as a gift and the freaking delivery bag has the brand name on it so no surprise. Who put their brand name on the packaging of the delivery goods. OnlyDHL.”

Helpful Report

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews