Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping for the bolster was very fast.”

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Posted 2 years ago

“I received my order almost a week later. Was some problems with logistics. Not a problem since it wasn't urgent. Happy with the final product despite not being the one that I selected. Hope in the future things can get much better. It's a very competitive world out there. Bought it because it's Robinsons only. A household name in Singapore.”

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Posted 2 years ago

Hi Chandran! Thank you for your continuously patronizing Robinsons. We agree, e-commerce is a competitive world, and we will keep on improving to provide you better services. Thanks again.

Posted 2 years ago

“The service provider is fast. However, I just would like to know the warranty provided, I was not given any invoice or warranty card for the mattress that I purchased, can advise me how to register for the warranty.”

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Posted 2 years ago

“Good service - advice early for shorter of product.”

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Posted 2 years ago

“Very prompt delivery. Well done!”

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Posted 2 years ago

“Items come in good state. However, the packaging is not as what was advertised. A bit disappointed”

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Posted 2 years ago

“Shipping was quite fast, item in good condition. Email updates helped keep me informed.”

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Posted 2 years ago

“The product itself and delivery was great; but sadly it was a gift and there was a photo of the product on the outside of the delivery box which really ruined the surprise!!”

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Posted 2 years ago

“Received purchase fast & in good condition. Will buy again.”

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Posted 2 years ago

“delivery time is within 4-5 days which is reasonable. Would be good if the delivery person can talk or message 60-90 minutes or the day before they come. The person only leave a SMS and a photo that they have placed the goods AFTER they did it, and are gone.”

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Posted 2 years ago

“Am very impressed with the prompt delivery, and if nobody is home, the courier will call me to let me know.”

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Posted 2 years ago

“Delivery dates were reasonable but failed delivery attempts twice without knowing the reasons! Some items were out of stock & a bit disappointed. Most items were ok & well packed. Price was ok. Only the towels were not thick that was beyond my expectations.”

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Posted 2 years ago

“Expediting the online order was impressive ! However the delivery by your partner needs improvement. Robinsons should provide my mobile phone number to delivery partner (which I am sure you do) but delivery should have contacted me to inform when they will be making the door to door drop via mobile phone. This minimises inconvenience to wait for them with no specified time.”

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Posted 2 years ago

“Pleasant experience”

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Posted 2 years ago

“You put in a great effort to sell your products online. Well done website! A bit slow using hp though but overall okay using laptop. Your customer service replied the next morning. Very happy to get the answers I want. Thank you. Supplier delivered a new luggage very fast. And provide information how to claim if damaged overseas. Happy. Well done. But antler luggage luma 28inch is put to test now because we are traveling on a budget self tour. When I returned to Singapore on 15 Dec, we will know better if Lima can without the budget tour handling or not. You have many competitors selling similar products that we can see and feel. At a very competitive price too. Already some parts of the luggage is dented and the lining curled up/out.”

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Posted 2 years ago

“Quick delivery!!”

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Posted 2 years ago

“Good prices.”

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Posted 2 years ago

“Products exactly as described. Delivery was just slightly unexpected as I ordered two products and they were shipped separately without prior notification.”

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Posted 2 years ago

“bought luggage recently, easy process, but info is a bit lacking and not fully updated. Also, hard to compare and see differences between different models. some photos poor quality. At least the return process was ok; yet to see the returned money though”

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Posted 2 years ago

“Reasonable value for money”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews