Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I ordered met my expectations. The Robinson sale was very genuine and the prices were marked down realistically. Very happy with the sale prices of the products purchased. The product quality was excellent. Had issues with the logistics and delivery , but was sorted out and taken care off by the excellent customer care service. Happy customer. Will buy again”

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Posted 1 year ago

“Service was prompt. Keep up the great service👏”

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Posted 1 year ago

“value for money”

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Posted 1 year ago

“Items looks elegant and durable.”

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Posted 1 year ago

“Dear Sir/Madam This is the first time I bought at Robinson online. The items arrived but the packaging is very dirty. This is certainly not a positive first impression. I am surprised because the previous in-store shopping experiences were pleasant. You might want to look into that aspect. BR”

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Posted 1 year ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. Your opinion is valued greatly, and it helps us improve service for everyone. We'll make sure to forward the feedback to the entire team.

Posted 1 year ago

“Bought the spice rack. But the upper layer seems a bit wobbly. Otherwise all is good. Thank you”

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Posted 1 year ago

“Dissapointed with the recent online purchase.”

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Posted 1 year ago

We're so sorry about this! Our customer service team will be in touch to make things right.

Posted 1 year ago

“Received on time and in good condition. Packaging well done.”

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Posted 1 year ago

“I bought it for my family as a gift, I hope there is an option to leave a message so that the recipient didn't think that the parcel was from a scammer and throw it away.”

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Posted 1 year ago

“Fantastic! Lierac Apres Rasage. I’ll definitely buy again.”

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Posted 1 year ago

“The sale is great but delivery was bad. Left the comforter outside house in heavy rain.”

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Posted 1 year ago

“It is rather weird that the order was listed as "Fulfilled" when the items had not been delivered. When I checked with customer service, I was told fulfilled does not mean it has been delivered, but that the order was received and in the process of being delivered. Might be clearer to say "In progress" so customers know that the orders are being processed and delivery is forthcoming.”

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Posted 1 year ago

Thank you for sharing your thoughts. We'll consider this in improving our order status page.

Posted 1 year ago

“The tree didn't look like the picture - poor quality and very "platsicky". I immediately asked for return & refund, which I had to chase several times as the website link Robinsons gave "isn't supported any more"... I called them and arranged for them to pick up - which never happened so I had to chase again.”

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Posted 1 year ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. This helps in improving our product selections and services.

Posted 1 year ago

“I was a member of Robinsons. Thus, seeing it online again made me happy. The usual brands I go for are there. The recent sale was good, but that is if I know and search for the particular brand I wanted. If I had not, I would have missed the sales. Thank you for being around. Please get back to your old customers who had been supporting "The Sale Worth Waiting for". Give them more discount. Would love to see the brand grow again!”

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Posted 1 year ago

Thanks, Leng See! We appreciate your continuous support to Robinsons.

Posted 1 year ago

“Amazing end of year discounts and fast shipping!”

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Posted 1 year ago

“The sale is quite equivalent to those on Shopee platform. However, the packaging is good and better than Shopee 😊”

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Posted 1 year ago

“Like to buy from a trusted merchant like Robinson. However, feel rather sad that those early bird purchases always paid a high price even with the discount... This gave me the feeling that I shall wait till the last few days of Christmas then buy at a very low discounted rate. The website is too risky when you use mobile phone to buy as there are many auto-prompt and no confirmation and you will be treated as you are re-purchasing your last purchase (as not even need to click any payment and it automatically went into purchased and paid. For some heavy items, will be good to indicate the weight for purchase consideration. My recent buy of the frying pan is too heavy to carry with one hand.....”

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Posted 1 year ago

Thank you, Vivian, for taking the time to share your experience. We greatly appreciate your honest feedback and recognise your comments on the early bird prices and website. Your thoughts help improve our services.

Posted 1 year ago

“Keep it up”

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Posted 1 year ago

“Perfect, customer service is very proactive. Love ordering at Robinsons. Ordered them twice and I so like the way they deliver the products wrap nicely and neatly inside the box”

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Posted 1 year ago

“The case itself is great but way too big . Had to return it . Took 10 days to arrive”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews