Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am satisfied with the purchase.”

Helpful Report

Posted 2 years ago

“My Vitamix was delivered as advertised in good working order and box was in good condition as well. Vitamix has been great, need to spend more time to do more with it. Only minor area to improve is the notifications for delivery. These came in at the last minute and it was not always clear what was happening. My first notifcation was around midnight for the day before delivery, the history showed that things were happening before I got my first notification.”

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Posted 2 years ago

“Good, delivery OK. Packing Aveage”

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Posted 2 years ago

“Overall, it is a smooth process. Delivery took a while likely due to the ongoing sales. The price discount is reasonable and value for money.”

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Posted 2 years ago

“For me is just a follow up of most of my purchases at Robinsons Raffles City”

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Posted 2 years ago

“I am happy with the bed sheet that I purchased. Quality is super good. Delivery was awesome. It was delivered the next day upon purchased.”

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Posted 2 years ago

“I bough a zodiac mug and do not expect it to be so tiny. Is my oversight that I did not look at the volume. Overall the quality of the bolster, the anti snore pillow and even the mug are very good”

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Posted 2 years ago

“Delivery of goods excellent. However had considerable difficulties getting Robinsons to progress Return items. Followed up and repeated requests 3 times.”

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Posted 2 years ago

“First delivery was smooth. There was a hiccup in second delivery but it was settled efficiently in the end.”

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Posted 2 years ago

“The online shopping interface has improved and it is easy to browse and search for items. The follow ups with Robinsons sales team is prompt too!”

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Posted 2 years ago

“The response was good, from order to delivery was very efficient and fast”

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Posted 2 years ago

“Am generally happy with the responsiveness and service. But this is only my first time engaging with Robinsons online. I hope you will continue to and consistently maintain this high level of service!”

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Posted 2 years ago

Hi Whooi Phing! Thank you for your kind feedback. Yes, we will keep on working well to maintain the excellent service.

Posted 2 years ago

“I used to get almost everything i wanted from Robinsons physical stores. Bedsheets set especially and other household items cos the quality of items sold at Robinsons was really good and priced well when. there was a promotion. That was then when there was a physical store. Now i hesitate to buy bedsheets from Robs cos I am not sure of the quality. So I will buy only what i know is good and when there is a good promotion cos prices are competitive on other online platforms.”

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Posted 2 years ago

“Delivery was prompt.”

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Posted 2 years ago

“We bought 2 sets of Hotel collection bedsheets during the Oct 10-10 sales. To our disappointment, after the sales period Robinsons offer discount code of 20%. Had we known, we would have waited till after the sales. We learn.”

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Posted 2 years ago

“I bought a wireless mouse. It was deliver timely in a good condition. 👍”

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Posted 2 years ago

“Excellent items and service.”

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Posted 2 years ago

“Delivery is quite prompt. Web is easy to navigate. Payment process is a breeze.”

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Posted 2 years ago

“Items were delivered fast… happy with purchase.”

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Posted 2 years ago

“Trust , Been a Robinson ‘customer for past 30 years”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews