Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Great buy!”

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Posted 11 months ago

“Products are delivered promptly and in good condition. Products quality is very satisfactory. Online purchasing was easy and checkout was efficient. I am very satisfied and will shop here again. Thanks 🙏”

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Posted 11 months ago

“We are glad to have ordered 2 pieces of your luggage bags recently. The ordering process was easy & delivery was prompt. Though we have not used the luggage bags yet but we could feel the quality & handling will be same as good. We are excited to use them in our coming overseas trip soon. A satisfied customer ..”

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Posted 11 months ago

“Prompt service”

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Posted 11 months ago

“Hi, I am very happy with the quick delivery of my order for the La Gourmet oven toaster.”

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Posted 11 months ago

“The chair that I ordered had a tear on the leather. Robinsons is taking very long to respond to replace the chair.”

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Posted 11 months ago

Hi! We're truly sorry about this. The replacement part has been shipped.

Posted 11 months ago

“I am very satisfied with my purchase. The quality of the super king size quilt is excellent. It was very well packed, and the delivery service was fast.”

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Posted 11 months ago

“Quick delivery”

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Posted 11 months ago

“A terrible experience. Buyer beware. High chair had faux rattan (plastic), yet the price of each chair wasn't cheap. The specs that showed the height of the seat from the floor was wrong and as such, I purchased them, thinking that they were suitable, only to find out upon delivery that they weren't. One of the chairs also had a glaring nick on the chair back. Upon returning to the website, the chairs were not longer available, so I suspect that those could ne previously rejected goods. But this was only the beginning of the 'nightmare'. It took more than 2 weeks of back and forth with the after-sales, generally slow to respond, and their coordination and communication with the delivery personnel was nothing short of poor. Part of the delay due to their claim that the chairs were not re-wrapped in plastic in a satisfactory cmanner, despite knowing that the customer had to unwrap to check the condition and did not have the special materials and tools to wrap it back in its original condition. It was a painstaking process to get $300++ refunded for 2 chairs. Not buying from Robinson's online again. The physical stores had seen better days!”

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Posted 11 months ago

Hi! We're truly sorry to hear about this. We'll definitely look more into the case and make sure it does not happen again.

Posted 11 months ago

“I was short on time as I was visiting Singapore only for a few days and left ordering my stuff till the day I reached SG. The team was helpful in prioritising and ensuring the delivery is super fast and on time to ensure my kids can enjoy the amazing toys. Thanks.”

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Posted 11 months ago

“Products received were as advertised.”

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Posted 11 months ago

“I shopped at Robinsons because they have a promotion with heymax.ai but they didn’t track it and I didn’t get the extra miles. So it wasn’t cheaper than another retailer and the shopping experience was a letdown.”

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Posted 1 year ago

“Mikael | Customer Service Specialist was outstanding!”

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Posted 1 year ago

“Got an enamelled cast iron pan at good price during the sale. Delivery was relatively fast and smooth Quite satisfied with the product so far - still learning how to use enamelled cast iron! The only thing was tt the product didn't come with instructions on how to register for warranty.”

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Posted 1 year ago

“It was difficult to return what I bought. And could not contact anyone to relate my problem. Had to escalate to senior management and after many many emails, issue was resolved”

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Posted 1 year ago

Thank you for sharing your feedback. We're so sorry that the return was not as seamless as it would have been. We'll make sure to look into this process to improve it.

Posted 1 year ago

“Soft and love the fitted sheet. Fits my mattress with topper so the depth was perfect. Worth the price with the sale.”

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Posted 1 year ago

“My trusted brand”

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Posted 1 year ago

“Competitive pricing and fast delivery....great experience!”

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Posted 1 year ago

“Quality products at great prices. Very satisfied with purchase and suits our purpose well.”

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Posted 1 year ago

“Robinson sale is so good 😊 Love it”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews