Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaged delivered was upside down, not according to carton box indication. Some items were slightly damaged. Reported to Robinsons CS and the team had arranged with the manufacturer for the exchange of the damaged items. Although it caused hassle to wait for the exchange and some delays in using the product nevertheless, thank you for the efforts.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Fast shipping and good deal for this sale! I would give them 5 stars if I am able to choose delivery time.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us. We are working on choosing the delivery date but for now, we are sticking with the 3-5 days timeframe. Thanks for your patience and understanding.

Posted 3 years ago

“Robinson was a very reputable and establish departmental store even now that is been on online platform.”

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Posted 3 years ago

“Great shoes.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Robinsons have good quality merchandise. I know I won’t be disappointed w my purchase. Would like to see more dresses n tops. Looking forward to Robinson’s presence in downtown Sg.”

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Posted 3 years ago

“Prompt service”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“This is my first online purchase as it is an item I can be sure I know what I am buying. For the delivery, It will be good to give a phone call before leaving for the customer's place instead of an email as it can be missed. Then it will be perfect.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Had friendly staff at the retail shops back then. Products are of good quality and of a good range.”

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Posted 3 years ago

“Delivery within 2 weeks to Australia - well packaged.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Always the same, service is excellent.”

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Posted 3 years ago

“It's alright - yet to try the bedsheet tho delivery seems ok. could be better with notifications and it's pointless to be "forced " to download the Pickup app as it doesnt get updated at all or show any tracing.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“Efficient return process for the wrong size purchase.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“There were some issues with one of my order item's cancellation and delivery but was very promptly resolved with a patient and accomodating customer service. There may be teething issues as Robinsons is now working online only, but great customer service saves it all, keep it up!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“NILNILNILNIL”

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Posted 3 years ago

“Fast delivery. Good quality goods with good value for money.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“I have purchased via the Robinsons online shopping - I like the prompt order processing, reliable and friendly delivery service. The packaging and presentation is well-insulated. The delivery guy is famliiar after repeated delivery to our home - always with a ready smile and warm greetings.”

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Posted 3 years ago

“Been shoppjng with Robinsons for decades. Tried their online n it was bumpy at e start. However feedbacks are taken seriously with satisfactory responses (not necessarily immediately though). Its 30 days return policy are not well understood by their first responders. Continued training may be required if Robinsons want to become the online platform with excellent customer service as advertised.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks again. Cheers

Posted 3 years ago

“Good service! Staff informed me of better alternative deal for my order”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Item was well packed and delivered reasonably quickly. I expected it a little earlier but was not in a big hurry. Worked out well.”

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Posted 3 years ago

“Good selection and prices. First item was delivered 3 days after my order, but the second item did not show changes in tracking status until it was delivered 2 weeks later. There’s room for improvement to Amazon standard, since Robinsons is now online-only.”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews