RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used this application for years, it is the best.”

Helpful Report

Posted 7 years ago

“Great app for storing passwords”

Helpful Report

Posted 7 years ago

“Ease of use, and with so many passwords for so many things, it is great for those of us whose memory is not as good as it once was.”

Helpful Report

Posted 7 years ago

“I have been using RoboForm for years first on Microsoft Pc and then I went all Apple and I still was using RoboForm until there latest update. Then I could not sign into my account. I have lost all my pass words and I am locked out. I have tried to call , but you will not let me talk to a person just send an email and still no response. Plus just the day before this all happened I payed $49.95 to renew my RoboForm everywhere and the day after you came out with a discount. Now you have my money and I have no RoboForm. What are my chances of getting a rebate if you can't solve the problem? If you new there was an issue you should have sent an email to all your accounts and inform them of the problem. Regards james192”

Helpful Report

Posted 7 years ago

Hi James - We are sorry to hear of the Mac/RoboForm issues you're experiencing, as well as any delay on our end. If you have an existing support ticket, please provide the number and we will escalate this matter on your behalf. Otherwise, please reply to the email version of this response and include your phone number so we can have a technical representative contact you ASAP. Thank you.

Posted 7 years ago

“Unable to install on ios. It downloads and then it wants to go to outlook. I sm unable to open the icon. Also, I cannot get the same password that I have on my windows PC to sync with my iPad. So, that is why I am unhappy”

Helpful Report

Posted 7 years ago

Hi Stephan - thank you for reaching out. By any chance have you submitted a ticket via our Online Help Center? If so, if you can please provide the ticket number, we will gladly escalate it on your behalf. Otherwise, if you can please submit a ticket, we will ensure it's addressed by our technical support team. www.roboform.com/support.

Posted 7 years ago

“RoboForm used to make me very happy because of ease of use. For the past few months it rarely works the way it used to. I'm very disappointed.”

Helpful Report

Posted 7 years ago

We're very sorry to hear of your disappointment. In order to best assist and work towards a resolution, please submit a support ticket via our Online Help Center. Once submitted, our technical support team will work to address your issues issues ASAP. Thank you. To submit a ticket, please click here: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I like RoboForm because I can't remember so many passwords and Robo form has them all”

Helpful Report

Posted 7 years ago

“Unlimited password storage. Awesome organizational options. Secure synchronization across all of our devices. Master password timeout options. It's just really hassle free (don't have to rely on my memory), yet makes me feel secure in that I've used complex and varied passwords across all of my accounts.”

Helpful Report

Posted 7 years ago

“I like the "Anywhere" aspect”

Helpful Report

Posted 7 years ago

“I have been using RoboForm for years. It's a great software program, and I believe it's better than anything else you can use.”

Helpful Report

Posted 7 years ago

“No problems to deal with the software. No problems & grateful for upgrades during year. Shows company cares. I can use on Laptop & desktop for one price. Always syncs upgrades to laptop without a problem. Worry free! Limited income so reasonable price is appreciated. Best of all not having to remember PWs. I do keep a notebook of them as backup. & printout folder from Roboform of logins. Better safe than sorry. Best yet I would hate to ever go without Roboform. Pity those W/O Roboform!!!”

Helpful Report

Posted 7 years ago

“easy for PC's , but smart phone app needs work”

Helpful Report

Posted 7 years ago

Hi there- Thank you for reaching out. Please feel free to submit any special requests or detailed feedback regarding your smart phone experience here: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I've been using Roboform for over 12 years. With over 2K passcards, notes and bookmarks, I've never lost a single one. With the constant evolution of operating systems, browsers and mobile devices, the Roboform developers kept pace with an excellent product. The few times I contacted customer service, they responded quickly and resolved my issue. That's why I just renewed for 7 years. I wouldn't think of switching.”

Helpful Report

Posted 7 years ago

“I use Chrome browser. Roboform doesn't offer a tool bar for this browser that I know of. Just a single Icon which works fine. Just not quite as convenient as a Roboform tool bar.”

Helpful Report

Posted 7 years ago

“I've used Robo Form for years, they use to support their product, but now they lost my account that does not expire until 5/2018. I have called 3 times Holding on for 1st call for 22 minutes, 2nd call 37 minutes, 3rd 34 minutes, all winding up telling me to leave message on voice mail, that they would call me back, I left my info. 3 weeks later no call yet. But they want a new order and will take my money with out getting the wright account and I done it all on line. The program had not work correctly after last update. May be that they got hacked! SO DO THINK I WOULD I WOULD TELL YOU TO BUY IT!!”

Helpful Report

Posted 7 years ago

Hi Ronald - We completely understand your frustration and we apologize for any delay on our end. If you can please provide your ticket number, we will ensure it's escalated and addressed ASAP. Thank you.

Posted 7 years ago

“I have been a user for 5 years and could not imagine the size of my spreadsheet with all this info I would have created. Oh-don't mention keeping it updated over all these years. Thank you for being so speedy and accurate!”

Helpful Report

Posted 7 years ago

“Gives me a bit of peace of mind I can at least find my passwords when I need them”

Helpful Report

Posted 7 years ago

“reliable, fast, able to sync everywhere”

Helpful Report

Posted 7 years ago

“Works very good, been using it for over 4 yrs, only problem was the last update(8), but after several emails, I got them to finally understand the problem, now all is good 😊”

Helpful Report

Posted 7 years ago

“remember my password easy to use”

Helpful Report

Posted 7 years ago

RoboForm is rated 4.5 based on 1,653 reviews