“I ordered a HVAC heater hose assembly front for my 98 Chrysler mini van Ordered on July 11th. I haven't received the part . So with me constantly calling , they took my money and they've blocked my phone number.Better Business bureau here I come.”
“Never deal with Rockauto llc
I had part arrive extremely late as I was going on vacation and couldn't wait I ended up purchasing the parts from the dealership
I ended up on vacation when the parts actually arrived then when and the package was heavily damaged
I went to return them and they didn't accept them because I was late returning them
Even though they were late sending them out
There is NO customer service at all
Once you put in to return and print off the address
You cannot go back and even see the address again as the shipper just kept telling me there is an issue with shipping
Didn't know what was going on till 8 coils ended up being returned and I was on the hook for 1,000$
Never again will I deal with them again and I will let everyone know how bad they are to deal with
Not worth the money”
“I have ordered from them for many years. Recently they have made some unfortunate changes in their policy. I am trying to return a part and am getting the run around. That's it for me. I will find elsewhere that has a return policy.”
“Had a Headlight for a 2023 Ram Limited delivered To The United Kingdom Took 5 Day's I Was Well Happy With The Service I've Always Used Rockauto For All My American Parts A ++++++++++”
“Do not buy from this company they are scammers they sell parts that you didn't order. When you put returns on them they take the part and don't give you back your money. They steal your money. I will figure away to try to get them sued for all the money they have stole. They sent me the wrong coils I sent them back and they said it can't be refunded so they have not sent the part back nor my money they just robbed me. I did the prices of the return the part they sent showed in their system. And it showed that it was for my car. The part did not fit my car nor was the same size as the part I was replacing in fact it was for a truck or bigger car. I did the rerun it showed as 1 part I still gave them both cause that is what they sent a pair. They got the package back but I didn't get my money back. Not do they contact me they just ghosted me and kept the pat and my money. This company is crooks. I advise all who deal with them to boycott this company and their affiliates. You can't call or even reach them by email. I will promote boycotting this company cause they are thieves”
“Rock auto has zero customer service
I ordered parts. They did not come for weeks after.
I had to buy parts from another place and still pay for parts from rock auto
Now trying to deal with returning parts that still haven’t arrived yet
What an absolute horror show of a company to deal with never again”
“I have ordered a lot of parts from Rock auto I love them, I got my package today and was a little upset that I didn't receive my magnet that they usually send out in packages. Did they stop doing that?”
“Just got some axles I ordered from rockauto. One of them is in good shape out of the box the other one the dust shield is a bent to hell. I imagine it's from ups slamming it around but this has happened many times in the passed to people youttube videos to prove it. Rockauto has not improved on this at all”
“Absolutely the worst experience ever. Will not stand behind parts they sell. Product was delivered the box looked like it went through a war. Carb didn’t work right out of box. Missing parts, broken parts and various parts looked used. Reached out to rock auto they are not willing to do anything for me. If possible buy your parts from a company that cares about their customers.”
“Don't buy anything from RockAuto if you don't want a warranty or any form of a guarantee on quality of parts. Here's a picture of their molded carpet that did not fit any such way you laid it. Those humps are molded into the carpet permanently.”
“I've ordered with Rock Auto before... no real causes for concerns. However, after ordering this last part and it did not come in (was 2 days past due), I put in for a lost package. They said, "We shipped it, be patient." The next day, I ordered the same part from Amazon. Amazon delivered the part on time three days later (the same day that Rock Auto was giving for the "new" expected arrival date). I put the part on my car. Four days later, the part from Rock Auto still remains undelivered. And, there is no way to get a refund after you tell them you want your money back because the part is late. RockAuto, you had your chance and blew it.”
“I ordered a down stream o2 sensor and I paid extra to have it here by Feb. 5th...well it might be here by Feb 8th if fed ex can get their act together. I've bought alit of stuff from you but I will not buy anymore... You took my money and who cares when I get my part.. Bye rockauto!!!”
“Have been a loyal RA customer for 10+ years and all was good until I had an issue. Bought a fuel tank, but was sent the wrong one that was clearly the wrong size/shape. Exhausted every avenue to correct this issue, including attempting to file a return on their website, emailing them and even calling them (unsuccessfully). At the end of the day all my effort got me nowhere so I disputed the charge with my credit card. From the time I filed the dispute, I have been blocked by their site from making any more purchases. While 9/10 times their price is better than amazon, ebay etc, factor in shipping and the benefit of proper customer service when you need it matters and you will quickly learn (as I did) that you indeed get what you pay for.”
“Good prices, but without free shipping you end up paying out the ass! Not to mention that they're payment options suck. They need to add Affirm like everyone else has. At least that way if I'm gonna be bled dry by shipping I can split it up into smaller monthly payments than the PayPal pay later option.”
“Si no tienen la forma clara y precisa para poder realizar compras no se puede comprar dicen que busquen en el catálogo que catálogo lo que tienen es una lista tampoco hay forma de comunicarse,usted intenta usar el correo electrónico se mete ahí y vuelve y lo revierte al mismo lugar,cuando uno trabaja mecánica esto no es una alternativa por el trabajo que hay que pasar para no resolver nada tampoco tienen un TEAM para orientación es un problema”
