Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020

Anonymous

Darren Perrins

Rolab 5 star review on 10th February 2020

Raul Marquez

Rolab 5 star review on 3rd February 2020

Beata Lazareva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially this board was great but it has developed a serious and very dangerous fault. It turns off without any warning, throwing the rider to the floor. My son sustained a back injury as a result. This has happened several times and he is now afraid to use it. The telephone number for Rolab is out of service and they never respond to emails. The board is within the warranty period but whats the point of a warranty if you cant contact the company to use it?! So very disappointed with Rolab.”

Helpful Report

Posted 4 years ago

“Hoverboard developed a fault. Was out of guarantee. Emailed customer services to see of they offered a repair service or could they recommend a local one. No reply. Then received an email to leave a review. Email said that if review was going to be negative, get in touch and they'd try and sort it. So sent another email to person who asked me to leave the review and that was ignored too. So now have a board that doesn't work.”

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Posted 4 years ago

“We bought a Rolab hoverboard a couple of years ag and unfortunately it has now stopped working, but my son desperately wants another on, so we have ordered the one with 8" wheels for Christmas. They are great fun.”

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Posted 4 years ago

“Excellent service. Good prices and quick delivery. Haven’t used the product yet as it is a Christmas present, but I’m sure there will be lots of fun for all the family on Christmas Day!!”

Helpful Report

Posted 4 years ago

“Not bad product I am sure, but it worked about few drives. My son got it for last Christmas and use it few times since. After few months staying in the garden storage it simply stop charging, no proper indication as well (it stays always green). I couldn't find any battery replacement on their web site, which is really bad. I wrote couple of emails to ask how to make it work again, but no answer. I think the customer service and support is not even closer to good enough. To be honest I prefer to buy 3 cheep Chinese hover boards for the same price and I am sure they all will last much more then this.”

Helpful Report

Posted 4 years ago

“Great quality hoverboard and speedy delivery when I couldn't find any other high quality hoverboards left close to Christmas. The charge speed and the distance my kids achieve out of the battery is brilliant. All of their friends have been jealous of the build quality of their Rolab boards.”

Helpful Report

Posted 4 years ago

“The segway, our children purchased with their own money they saved hard for, stopped working within 6 months of purchase. We contacted Rolab's to ask for a form via email to warranty the product under the 1 year warranty, that was the 18th September 2020 and we haven't heard anything, even though we have tried several times and have also tried their phone number which is out of service. Appalling/non-existent customer service, please AVOID buying from this company. Check out trust pilot reviews on this company for more reviews like this.”

Helpful Report

Posted 4 years ago

“Absolutely streamlined from start to finish and no concerns as we trusted them outright. We were very pleased with the quality and safety assurance for the price.”

Helpful Report

Posted 4 years ago

“Good quality and great price, purchased a hoverboard from the uk so I had the customer service if anything went wrong but it’s a great board and works great, my daughter loves it”

Helpful Report

Posted 4 years ago

“Excellent service. Delivered as promised. Hoverboard is brilliant quality and charge last for ages. Highly recommend. You won't be disappointed”

Helpful Report

Posted 4 years ago

“Great communication, really competitive price for a great product. Communication and delivery was really exceptional. Thank you! One very happy recipient.”

Helpful Report

Posted 4 years ago

“After looking into many different types of hoverboards we eventually decided on this one .One of my definite better choices , my son (9) absolutely loves it ! It’s extremely sturdy and has been used so many times . Charges fast and lasts a relatively long time . We also purchased the go cart to go with it which turned out to be just as big a hit ! I would 100% recommend this to anyone thinking of purchasing one .”

Helpful Report

Posted 4 years ago

“Very quick delivery, great product, my daughter loves it!”

Helpful Report

Posted 4 years ago

“Great product, grandkids loved their hoverboards and cannot keep them off them.”

Helpful Report

Posted 4 years ago

“quick delivery, lots of choice and great quality hoverboards. we have had 4 rolab ones. not cheap but you get what you pay for.”

Helpful Report

Posted 4 years ago

“Great service and fantastic product.”

Helpful Report

Posted 4 years ago

“I bought a hover board/segway from a different company last year for my grandaughter for xmas which didnt work and she was heart broken. I wrote to rolab on boxing day and heard from them straight away. I ordered a new hover board with them which was fab and she is still loving it now 1 year later. They saved my granddaughters christmas. Fab service”

Helpful Report

Posted 4 years ago

“quick shipping & quality hoverboard”

Helpful Report

Posted 4 years ago

“I got my son a Dolan hoverboard for Christmas two years ago. Just under a year later it developed a battery problem.. not charging properly and cutting out suddenly and throwing the rider off. My heart sank but I needn't have worried. I contacted Dolan, they arranged for me to send it back, replaced the battery pack and sent it back to us good as new. Has been fine since. So grateful for their excellent customer service!”

Helpful Report

Posted 4 years ago

“Fabulous, quality products - my girls love them! Easy to learn to use, and hours of fun. Great service too :-)”

Helpful Report

Posted 4 years ago

Rolab is rated 4.6 based on 960 reviews