Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company. Waiting since January for them to tell me which gift card my refund has been credited to. Going to report them to consumer direct. Nonsense that I’ve no reply to my 4 queries and no credit still not forthcoming.”

Helpful Report

Posted 2 years ago

“I ordered two different sizes of cropped trousers and returned one for a refund. I had to wait over a month for my refund. I sent email after email asking for my refund. They confirmed receipt of my return. I eventually received my refund, but they kept £3 because I made a return. Do not order anything from this company. I wish I had not”

Helpful Report

Posted 2 years ago

“I returned a dress to Roman on 7/6/22, they recd it on 11/6/22 and I still today 23/6/22 have not ha a refund....there is now a note on their website stating that their return process is taking a little while longer,,,,seriously !!!!! I retd a pair of shoes to Next and before I got back to my car I had an email stating that my refund had been processed..Now that is good Customer Service...I have today sent a message to Roman...wonder how long that will take for me to get a reply...if at all”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Normally I have a high respect for Roman - as far as their products are concerned. However, I have been waiting since April for a refund for an item I returned. They have told me via email that the refund was made on 20 April but nothing has appeared on my bank statement. Are they in financial trouble? Have they paid their phone bill as "outage" problem has been going on for weeks?”

Helpful Report

Posted 2 years ago

“Items returned. Tracking number shows the items have been delivered back to Roman Originals but no sign of a refund. Never had this issue before.”

Helpful Report

Posted 2 years ago

“I am also waiting for refunds for 4 items returned. I returned an item to Phase Eight on the same date and the money is back in my account. Roman have not returned a penny of my money yet and its almost amonth ago. Wont be buying anything else from them until I see money back in my account”

Helpful Report

Posted 2 years ago

“Still waiting for my refund which is now pending in my PayPal account and needs sorting out. Extremely poor service will not be shopping here again, never known anything like it, no apology nothing dreadful service”

Helpful Report

Posted 2 years ago

“I'm in the same position as many others. Returned 2 orders in the same parcel in May. Had a refund for one order but not the other. Emailed without any luck. I found a number for their accounts department previously and rang that. They put me through to a helpful lady who sorted a previous order but I cannot find the telephone number again. They are the most frustrating company I have ever dealt with. If anyone can find the number of their accounts department you may able to speak with someone. I'm not waiting for a fortune - around £38 but its my money not theirs.”

Helpful Report

Posted 2 years ago

“Never had a problem till now !m Waiting for my refund too Smell a rat”

Helpful Report

Posted 2 years ago

“Like a previous review stated, if I could give zero stars I would. Two weeks on and still awaiting refunds. E-mailed - no response. Tried ringing - no response. They’ve lost a customer that’s for sure.”

Helpful Report

Posted 2 years ago

“Still waiting for £315 refund. Goods returned 25th May. Tracked with post office. No reply from customer services. No answer on phone lines - always number 40 in queue.”

Helpful Report

Posted 2 years ago

“Think they might have turned the corner! I have been a customer for years with no complaints whatsoever until recently. I had been waiting nearly a month for two refunds but both have been processed this week. Do hope Romans are back on track because I would hate to lose them!!”

Helpful Report

Posted 2 years ago

“I posted on here last month, having same problem as other ladies with refunds. Then the very next day I received an email saying my refund was being processed. Yay! But was still waiting on another return from the 5 June. Then... received a general email saying that they were sorry and could do better as there had been issues with a new warehouse system and 20% off was being offered. So, now being an idiot I took advantage of this and ordered a top. This was delivered the very next day - so how amazing is that, they can still get their goods out and take customers money but give money back - useless! So I am now still waiting for a refund of £40 for a dress that I returned and tracking says they received it on 5 June and I can honestly say I shall think long and hard before I order from Roman O again. Such a shame because I've been using them for absolute years and this refund problem has never been an issue in the past.”

Helpful Report

Posted 2 years ago

“I have waiting for a refund for over 1 month. Customer service line broken. Not replying to emails. Order reference number 1017190395”

Helpful Report

Posted 2 years ago

“I am having exactly the same problems as all these other customers! Sent a return back, no response to emails and unobtainable phone lines! I even emailed the managing director all to no avail. I like others can’t afford to throw money away and am at my wits end! Don’t know what to do next. I just want my refund……”

Helpful Report

Posted 2 years ago

“Sent two lots of returns a month ago. No email confirmation that they have received them and no refund. Very poor I’m owed £150.”

Helpful Report

Posted 2 years ago

“If l could give a zero star rating l would. Absolutely terrible, l sent goods back on the 16th May and still waiting for refund. Like others, the phones are always down. This is now my 4th email to them (l can only email via the website) to try and get my refund back. Shame because l did like their clothes but will not be buying from them again!!”

Helpful Report

Posted 2 years ago

“Like many others I am also waiting for my refund of £80 The return was tracked by Royal Mail and was received by Roman on the 25th May it is now the 20th June. Emailed twice with no reply and I’ve been trying to call but with no luck. There apparently is a “fault” on the line! I will never set foot inside a Roman original shop again and I am warning everyone I know how appalling the returns and ( non existent) customer service is.”

Helpful Report

Posted 2 years ago

“Disgraceful!, Ordered a dress, but too long and still waiting on a refund, waiting on a reply from emails I have sent. Cannot get any response. DO NOT ORDER FROM ROMAN! First time order and never again!.”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews