Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The refund system is appalling. I received an order on 30th May and returned it the same day. I have emailed and sent a request for an update twice on their website. Their phone number is never available. It is now 20 days since I sent the item back and have not received my refund. This is bad practice for any business and I will never use Roman Originals again.”

Helpful Report

Posted 2 years ago

“I have regularly ordered from Roman but returned goods to them on the 30th May, tracked as received by the post office on 31st May, still not had my refund, awaiting over £250 back from them. Every time I ring I get a message that the lines are down, I have emailed customer services, no reply and filled in the "contact us" page twice, the second time heading it as an official complaint, still nothing, very worrying indeed. I wont order from them ever again.”

Helpful Report

Posted 2 years ago

“Have tried for four days to get through on the phone. Constantly engaged and then surprise surprise a recorded message Saying there is a fault also the returns policy is appalling. Quick enough to take my money not so quick at refunds”

Helpful Report

Posted 2 years ago

“Goods returned as the fit was very poor, still waiting on a £200 refund for 5 weeks now. I have sent 3 emails & no response & phone lines don’t work! Really!! Would never use again & strongly recommend to avoid at all cost”

Helpful Report

Posted 2 years ago

“Been waiting weeks for refund can’t get in touch via phone no ,sent 3 emails still no reply”

Helpful Report

Posted 2 years ago

“Same problem as others £46 no refund since early May . Split between credit card and gift card. Today I cannot even access gift card balance, locked out .Whatever discount you offer will not be purchasing”

Helpful Report

Posted 2 years ago

“Ordered a dress for a wedding, it arrived within days. Even though I followed the sizing guide, it was too small, so I sent it back. I tracked the parcel and it was received the following day. That was over a month ago. Because the dress is needed for a wedding in three weeks, I have e-mailed twice. I received a reply thanking me for my message and I would receive a reply within two days and not to e-mail again or it would take longer for them to reply. I'm still waiting!”

Helpful Report

Posted 2 years ago

“Returned two items as they didn’t fit. No acknowledgment. Tracking shows return was received. Contacted customer services but no response. This company is either fraudulent or just incompetent. Don’t use them if you need to return anything because you will not get your money back. I will be raising a claim through Visa and contacting Trading Standards.”

Helpful Report

Posted 2 years ago

“I did not receive the dress I ordered despite the money being taken from my account. I received no response to my email so tried phoning. I was number 23 in queue. I held for 53 minutes, reached number 3 in queue to be told the lines were closed due to an outage problem. What is going on ? I have not got the dress, lost £40 and I dread to think of my phone bill ! Shame there isn't zero stars !”

Helpful Report

Posted 2 years ago

“I sent an item back on the 5th of june wanting a refund i am still waiting for my refund.Ive sent a few e-mails but they do not reply and that is not a way to run a business.I am not happy so come on Roman Originals pull your finger out and give us all our refunds.”

Helpful Report

Posted 2 years ago

“Do not order from this company I posted an order back on 13/5 2 dresses and a jacket all in the same package. Monday 13/6 received a refund for the jacket which was the cheapest item in the return. Still unable to get hold of anyone via email. PayPal and head office”

Helpful Report

Posted 2 years ago

“I sent back a dress requesting a different size as the one ordered didn’t fit me I returned on 23rd May which I have proof off , I have sent emails and tried to call them but nothing the dress was 48.00 it seems Roman are quick at taking your money but not so when returning So annoyed”

Helpful Report

Posted 2 years ago

“Firstly, disappointing that you have to give even 1 star before writing a review but at least I have noted my disappointment. Goods returned to Birmingham on 22/5/22 as tracked by PO. Despite 2 emails, have heard nothing and had no refund. Smacks of liquidation to me so even more galling that every other advert on Facebook is Roman peddling their wares.”

Helpful Report

Posted 2 years ago

“I am also waiting for a refund of almost £400. This is MY money and I need it. RO received the goods back on 25th May (the parcels were tracked). They have also not replied to my email sent three days ago. I've kept two of the dresses in my order and they are lovely but I doubt I'll be ordering from this company again.”

Helpful Report

Posted 2 years ago

“Returned items received by romans on 24/4/22, despite receiving 2 emails saying my refund had been processed I still hadn’t received it so on 16/5/22 I raised a claim through PayPal and this week the claim was settled in my favour and PayPal have refunded me today for which I’m very grateful. I am very dubious about placing future orders which is a real shame because the clothing is really nice”

Helpful Report

Posted 2 years ago

“Sent three dresses back 26 May. Owed £85. No response to three emails and phone lines always down 'network outage'. Concerned I won't get refund any time soon if at all. Shoddy service.”

Helpful Report

Posted 2 years ago

“The worst ever experience i regularly order online and never in my life had this from any other company i am fuming Ordered items 10th May they arrived and sent back next day Romans returns have received by tracking details 13th may i still till this moment not had my refund or even a response from my 7 emails chasing my calls wont contact the phone lines are down ???? And also my long messages on facebook inbox to Roman not response no refund and its now 5 weeks after payment you owe me £92 will never order with u again !!!!!”

Roman Originals 1 star review on 16th June 2022

Helpful Report

Posted 2 years ago

“Still waiting for refund from 30th May. Absolutely ridiculous, have tried sending a message from their website twice. There is no telephone number to ring. Really annoyed, don't order from this company!”

Helpful Report

Posted 2 years ago

“Hi Folks, Same as I'm reading with you guys, near to 2 weeks not a peep on a refund, have confirmation of the return being delivered. Makes you wonder if gone into Administration and with that, the customers are last to be paid out. The Creditors will get their wedge first and foremost! Good luck everyone I do live in hope of a resolve!”

Helpful Report

Posted 2 years ago

“I have used Roman Originals online since lock down, never had a problem until now. Goods returned via Royal Mail tracked delivered to them on 5/5/2022 still awaiting my £80 refund, impossible to contact them, something is definitely wrong. Is this company going out of business? They are still sending sales emails but I will not be buying from them again.”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews