Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to reassure everyone that things appear to finally be starting to happen at long last !! I returned a top for an exchange on 28/4 and tracked via Post Office tracking.. Roman received on 30/4. Heard nothing so emailed on 23/5 to ask when I might receive my parcel. Got the same generic reply as others i.e. we try to reply to all emails within 2 days.. clearly not as I heard nothing else. Tried ringing and got the same message about service outage. Others suggested making contact via Roman Facebook page as they had had some success through this. I’m not on Facebook myself but was about to ask my daughter to do it on my behalf through her Facebook page and if no success I would have contacted Trading Standards. Could hardly believe my eyes when I received an email from an actual person yesterday apologising for the very long delays but promising my parcel would be despatched that day.. it was and I received my parcel by next day delivery today !! I know this doesn’t make it right how we have all be treated but I hope reading this will give you all hope that your refunds / exchanges will be sorted out very soon. Take care everyone and good luck.”

Helpful Report

Posted 2 years ago

“Have waited three weeks for refund, despite numerous emails. Tried phoning customer services & told to only contact them if 10 days have passed after they received returns. Am now in queue of 22 callers waiting to be connected with customer service & got to number 19 in queue & have now listened to a message informing me that lines are now closed as phone lines down! Thought this was a reputable company, just wish I’d seen reviews before ordering. Never again!”

Helpful Report

Posted 2 years ago

“I returned 2 blouses in original packaging on 1 June 22 ( I did not even open them as could tell did not like the quality of material and would not suit me) Why do companies think ok to do this to people. This is causing me financial difficulties but nobody seems to care. It advertises 3-5 working days returns but now been 14 days with no response!!! Try and oh phones and surprise surprise there is a fault on the phone line!! Who is overseeing this company? I need my money back urgently”

Helpful Report

Posted 2 years ago

“Roman deserve all the negative feedback they get! I have tried to contact them numerous times but they never reply to emails, forms, and their phone lines are supposedly down due to the provider which I very much doubt as according to that they’ve had no phone lines for days! You can’t return to store if it’s an online purchase unlike all other company’s I deal with. I will no longer waste my time but will resolve the problem myself through resolver or chargeback…. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Still waiting for refund after a month. Not good enough. I’ve been a loyal customer for many years and feel really let down. Nobody answering phones and my emails are bouncing back. Have the courtesy to let your customers know what’s going on. This is unfair. Please give me my money back.”

Helpful Report

Posted 2 years ago

“You have not sent my order, I cannot get through by phone and you have ignored my emails. I have not received goods I ordered or a refund and feel cheated”

Helpful Report

Posted 2 years ago

“Waiting over 1 month for a refund. Filled in contact form 1 week ago , still no response and no refund .”

Helpful Report

Posted 2 years ago

“Like others have emailed and still had no refund on a dress I have returned, will never use again”

Helpful Report

Posted 2 years ago

“Completely disgusted to see all the deserved negative reviews of this company, all with the same complaint as myself. Goods returned with tracking for a refund, but 3 weeks after they received them, I am still waiting for my money back. I will never use them again, but will report to Trading Standards.”

Helpful Report

Posted 2 years ago

“No customer service , sent returns back in May they received 1st June . Still waiting my money and refund. Don’t return emails Shame I like the clothes but won’t order again. Lost a lot of customers reading these reviews”

Helpful Report

Posted 2 years ago

“Awful returns service they have had my returns since 11th May, like others I have emailed several times and not a word… it seems to of all gone wrong since beginning of April as my previous return took bout 3 weeks but things are going from bad to worse it’s appalling ..”

Helpful Report

Posted 2 years ago

“As with many others iv been waiting for weeks to get back my money back there is no customer service the phone lines do not work, maybe they didn't pay their phone bill. No one emails you back just a standard email saying that they will be in touch without in 2 days and do not email back as it may slow things down 🤣🤣🤣I will never use this company again. If your on the Facebook there are loads saying the same thing.”

Helpful Report

Posted 2 years ago

“Really disappointed in the service I have had from Roman recently. After sending numerous emails I finally received an email from them saying my return[ which was delivered back to Roman on 19th May] had been processed, but a week later still no refund. Why does it take so long? Money is taken from my account on the same day when I order goods. Think I will be looking for alternatives to Roman in the future.”

Helpful Report

Posted 2 years ago

“returned my item 2 days later and had no acknowledgment of return . Tracking confirm they accepted the return . Failed to answer all 4 emails and phone number doesn't work . Never know a company whom ignores customers like this1 will never order from them again . i could to raise awareness. shame on them”

Helpful Report

Posted 2 years ago

“Took over three weeks and several emails to get a refund. Should not have to be so persistent. Will not purchase from this company again”

Helpful Report

Posted 2 years ago

“Still waiting for refund, customer service shocking. Never shop again with this company.”

Helpful Report

Posted 2 years ago

“Still waiting on a £200 refund for over 3 weeks, parcel was received back over 3 weeks ago & tracked. No response to my emails & no working phone lines. Disgraceful service & I would never use again or recommend”

Helpful Report

Posted 2 years ago

“I am also still awaiting a £70 refund for over 1 month..terrible customer service/ company.”

Helpful Report

Posted 2 years ago

“Contacted 3 times for a refund. You received returns on 27 may. Not received refund or exchange. Cannot get a reply from you. Disappointed. I want my money back for returns. No need for exchange as too late.”

Helpful Report

Posted 2 years ago

“I returned an item by royal mail tracked it was delivered back to Roman 24 may now the 13 June still no refund emails unanswered telephone line not working, beyond poor customer service”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews