Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“quick delivery, fast and easy order; very good sale;”

Helpful Report

Posted 7 years ago

“Disappointed in the service. I brought a black And which dress followed washing instructions and the black ran into the white making it pink. I was basically accused my the manager at Freeport talke of lying 'there is no pink pigment in black dye' and that was it. I contacted customer services and they were useless too! I have brought plenty of dresses from roman and feel disgusted that the one and only time I take something back I am treated in such an appalling manner. Hang your head in shame roman originals- your customer service is shocking!”

Helpful Report

Posted 7 years ago

“Great selection of clothes, great prices, prompt delivery”

Helpful Report

Posted 7 years ago

“I find Roman clothes colourful and interesting, as well as being smart, stylish and well made. They have clothes of interest to women in a wide range of age groups, both myself (aged in my sixties) and my daughter (mid thirties) both like their range of clothes for all occasions.”

Helpful Report

Posted 7 years ago

“I have had a very poor experience from them. Ordered some dresses on line on a Sunday evening. Got immediate confirmation of my order and payment made to them. Great I thought. By Friday no sign of my dresses so I rang their customer services - only to be told that my order had not even been dispatched from the warehouse. The reason given was that because there was several items they wanted to make sure that the parcel was secure!! The lady told me that her Line Manager would ring me the following day to explain why my order had not been dispatched. Clearly they had somehow forgotten to process my order and now 2 of the dresses were no longer in stock. When I queried again my order the lady told me that she would process my order for next day delivery but it may not arrive as the following day was Saturday. I was offered free returns on my order and a 20% discount on any further order. Needless to say I won't be ordering again from them. They have just lost a customer.”

Helpful Report

Posted 7 years ago

“Easy online ordering, quick free delivery, BUT - if returns taken to store, they will not put payment back on your card and merely give you a Credit Note. Also if you return with their pre paid labels by post or collect, they reduce £3 from your refund. Extremely bad practice Roman.”

Helpful Report

Posted 7 years ago

“I visited the Camberley branch today as I needed a dress for a wedding this coming weekend. I was dreading it as having lost weight recently I am in between sizes and lacking in confidence. My husband and I started looking around and was immediately welcomed by a lovely lady who, throughout our visited was helpful and attentive. My hubby even got her to come and look at the dress I eventually decided on to see what she thought. She was exceptionally lovely and helped the whole way through with offering suggestions and styles. My visit turned into something very enjoyable and the dress is absolutely stunning but more than anything I had choice!!. I will definitely be visiting again.”

Helpful Report

Posted 7 years ago

“This company only offers exchange or credit note if items returned to store. They will refund if you return by post but you must pay the postage cost, will never buy from this company again.”

Helpful Report

Posted 7 years ago

“Excellent service bought the dress I saw on th Internet at reduced rate very satisfied with fit and advice given re accessories. Customer service always good in Nuneaton Rooewalk branch . Thank you.”

Helpful Report

Posted 7 years ago

“Absolutely shocking customer service provided by the Notts area manager in East Midlands Designer Outlet. She was rude, patronising and aggressive when we questioned the Romas returns policy and why the policy for non-returnable items has not been communicated to us in any shape or form. Will be raising a formal complaint against the staff as it has ruined our day out. Still in shock that it can happen in this day and age.”

Helpful Report

Posted 7 years ago

“The dress I just purchased is beautiful, came on time, fits like a glove, its not the first and it certainly will not be the last, and such value for money.”

Helpful Report

Posted 7 years ago

“Great website, lots of information on product, great prices and sales.”

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Posted 7 years ago

“Excellent dresses - value for money - would recommend anyone to shop there either for a dance - party or wedding”

Helpful Report

Posted 7 years ago

“Good quality clothes, classic designs and website gives an option to view items being worn in a video - excellent! Free and prompt delivery also add to customer satisfaction.”

Helpful Report

Posted 7 years ago

“So pleased with my orders delivered to Cyprus. Love my crinkle tops. Great service. Thank you”

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Posted 7 years ago

“I purchace from Roman often the fit is always consistent ,and quality excellent.”

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Posted 7 years ago

“Love the clothes and the service is second to none. A top class company for customer service.”

Helpful Report

Posted 7 years ago

“Had I known that I'd have to pay for returns, I would never have ordered from this company. The company recommends that the items be sent via recorded delivery so it's even more expensive. Also, if the goods are returned to their stores, they are not refunded. The goods are then put on a gift card. Never again.”

Helpful Report

Posted 7 years ago

“Every time I enter Roman shops I end up purchasing something. Great styles, colours, fit and choice.”

Helpful Report

Posted 7 years ago

“I purchase all my outfit from this company being short and s little overweight their fashion suit me, they are very fashionable excellent quality and most of all the outfit do not not overstretch my budget. I have had compliments from everyone of my friends and family and people stop me on the street. I go on cruises so all my outfits are herd up for the special dinners and balls. Great company great services would recommend to everyone.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 803 reviews