Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reading the reviews in disgust. I also returned goods to Roman - still not received refund. Ignored 2 emails I sent them - just rude. Never ever will I shop with this company again”

Helpful Report

Posted 2 years ago

“Same here, returned part order 12 May, still waiting for an acknowledgement, let alone a refund. Unfortunately I subsequently placed another order that I had to return, wish I had read these reviews sooner. I too have not received a response to my emails that I imagine are near the bottom of a very long queue. Their customer service has always been poor. I am cross with myself for continuing to buy from this company after previous bad experiences.”

Helpful Report

Posted 2 years ago

“So, my returned items were received by Roman on the 14th… still no refund or even an email promising !! Phone outage still (as commented a week ago!) and no response to an email I sent 6 days ago. Shame as I have spent hundreds of pounds with this retailer but will be reluctant to purchase anything else!!”

Helpful Report

Posted 2 years ago

“I returned 2 items in April.... as everyone has said no emails returned cannot get connected when telephoning......I love their clothes but will NOT be buying anything if I do not get a refund by the end of June.....I went to the shop in Hemel Hempstead and the lady there is trying to help - she is unaware of any problem .mmmmmm”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! Very poor customer service. Goods were returned to them tracked on 9 /5/22 & I’m still waiting for my refund! It’s impossible to speak to them & they don’t respond to emails!”

Helpful Report

Posted 2 years ago

“Terrible refund policy sent back on 3rd May and heard nothing. Filled in 2 contact forms - nothing. Got through on number listed here - not the one in emails and promised refund within 24hrs. They say takes 21 days anything returned after 1st May and then charged me £3 for the privilege! I will never order from Roman again.”

Helpful Report

Posted 2 years ago

“I returned an order for a refund on 13 May and am still awaiting mt refund for over £176. I have emailed them 5 times without reply and am unable to telephone as not taking calls. I wish I had read these reviews before ordering. I will never buy from roman originals online again and would suggest anyone considering purchasing not to do so if you may need to return items”

Helpful Report

Posted 2 years ago

“I returned my item on the 7th May for a refund and still nothing. They need reporting. They dont answer the phone, don,t respond to emails. Absolutely appalling company BE WARNED. DO NOT ORDER UNLESS YOU HAVE MONEY TO THROW AWAY”

Helpful Report

Posted 2 years ago

“Not received refund. after 2 weeks”

Helpful Report

Posted 2 years ago

“Looks like i am left waiting on my refund aswell I returned a dress about 3 weeks ago and no sign of an email from Roman with my money I am being bombarded with emails trying to sell it was my first time using this company and if they dont send my refund in the next few days i will be taking the matter further .I do think they should get their act together if they want to stay in buisness NEVER had to wait so long on a refund.”

Helpful Report

Posted 2 years ago

“I am still waiting for refund after 6 weeks of return item ordered 2 sizes very poor return service won’t be ordering again”

Helpful Report

Posted 2 years ago

“Still awaiting refund after 6 week . Sent 3 emails. Tried ringing numerous times. Got told after first email would here from them in 2 days. Sent 2 more after 9 days as not herd anything from them. Didn't get confirmation they got the emails this time. Will never use them again . If I could give them no stars I would. Impossible to contact them”

Helpful Report

Posted 2 years ago

“I returned an item and two weeks later no refund they do not reply to queries .but when I ordered the item money taken out of account next day .I too will go further if no refund soon”

Helpful Report

Posted 2 years ago

“Same as most others on here. Can’t get through on telephones, network outage ? No reply to my e.mails. Returned items 7th May. Waiting for credit. Klarna are now looking into it. I hope they have more joy than me. Don’t usually have these problems with Roman. Something fishy going on ?”

Helpful Report

Posted 2 years ago

“Like many others I have recently returned items purchased online valued at over £100. Tracking shows the parcel was received 2 days after posting on 14th May. No way to contact them other than the online contact form with the usual return message saying they will respond in 2 working days - still waiting!! I paid through PayPal and will take this up with them if the refund isn't forthcoming in the next couple of days. Shocking service and will not be ordering online again.”

Helpful Report

Posted 2 years ago

“ORDERED A PAIR OF JEGGINGS AND A TOP. HAPPY WITH JEGGINGS BUT TOP FAR TOO LONG. RETURNED TOP AND IT WAS RECEIVED BY ROMAN ON 11 MAY. 3 WEEKS LATER NO REFUND AND NO REPLY TO EMAILS. I CAN KISS £19.20 GOODBYE. TERRIBLE SERVICE AND WON'T USE AGAIN. VERY LUCKY ONLY TO LOSE £19.20.VERY SORRY FOR OTHERS WHO ARE AWAITING FOR BIG REFUNDS.”

Helpful Report

Posted 2 years ago

“I have returned an item now over a month and still have not had my money back. Phone lines are unobtainable I have a feeling this company will not be traiding long therefore I would be very wary when ordering from them”

Helpful Report

Posted 2 years ago

“Extremely disappointed…have been waiting since 24/4/22 for refund of over £100, supposedly it was processed on 20/5/22 but still not received it into my account. I’m not on Facebook so unable to try that option to contact them, however I have raised a claim/dispute via PayPal, if I don’t receive the refund by tuesday then I will definitely be seeking advice. It’s absolutely disgraceful to treat customers this way”

Helpful Report

Posted 2 years ago

“Still waiting for refund and replacement item !!”

Helpful Report

Posted 2 years ago

“My experience is not over yet I'm still waiting for a refund from goods I returned and 5.5.22 and you received 7.5.22......no response to my email and messages and unable to get through on the phone....has this company ceased trading or something as I am now quite concerned as no one is responding to my query ?”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews