RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kerry Thompson

Gerry RIEHL

Derek

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Anonymous

Anonymous // 01/01/2019

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“I purchased a washer and dryer from Rona. I live in a condomimium building. The salesman told me delivery will occur between 12-3. I booked the service elevator in my building for this time. The day prior to delivery I received an automated message the delivery is now scheduled between 2-5. Another person in my building had booked the service elevator between 3-6 that day. I have my washer and dryer, however it was such a stressful experience. If you live in an apartment or condo don't use their delivery service. It's not even Rona, they use another company for their delivery service.”

Helpful Report

Posted 2 months ago

“I purchased an appliance for our cottage online and chose the delivery date online. The only date available meant we had to remain at our cottage a day later than planned. The store called and confirmed the day. The day prior to the delivery I received an automated confirmation of the next day delivery and arrival window which was late day/evening. Despite all the confirmations the item was not delivered and there was no communication of any problems. Customer service automated answering said they were closed and I had to go online to reach an agent by chat. Eventually I was told that the store did not receive the item for delivery from the warehouse. However the delivery company called at 10:30 pm after we had left the premises to say they could deliver by 11 pm. The store manager called the next day and said the delivery driver ran out of time. Because of the missed delivery I told the customer service agent, the store manager and the delivery company to cancel the order and refund my money. This was not done and I have had to open a dispute with PayPal to try and get my money back. This demonstrates incredible lack of competence by managers and contractors, complete failure of any communication by Rona and generally a complete lack of any reliable customer service by Rona. I will never purchase anything from Rona ever again.”

Helpful Report

Posted 2 months ago

“We just spent $100.00 on plants at your location on 164th and Fraser in Surrey. What a pleasant experience. A young girl by the name of Vya helped us. So kind and helpful. Thank you”

Helpful Report

Posted 2 months ago

“We special ordered Levolor Shades at Rona in Pickering and had the pleasure of Cindy to help us with them. She advised us on which product was best for us; sent an installer to take exact measurements; and advised us when Levolor was going to be having a discount promotion on these shades. in total we ordered shades for 5 windows. When the shades were ready for installation, Eddie ( installer ) did a great job installing them. The largest shade had a slight buckle in it and we waited a week or so, to see if this would work itself out. The shade in question did not improve, so Cindy advised us to take a picture of it and send it to her. Cindy dealt with Levolor and in turn they made us another shade. Cindy followed up with them and arranged the new shade to be installed. Eddie installed the shade and everything is great now. Thankyou for your exceptional service Cindy! Cindy is an asset to Rona and works tirelessly to do her best for customers. Eddie is a great installer and is also very pleasant to deal with. Sincerely Doug and Joy Pickering”

Helpful Report

Posted 2 months ago

“What have you done to the Cisco paint? In the past I was happy with this product. This time after purchasing the bath and kitchen and the endurance brand I’m am disgusted with the results 2 coats and the original beige wall is still showing it I also purchased the top quality brushes and rollers for application. It was like applying drywall drying too quickly, blotchy not adhering to the wall the coverage was double the amount used to paint this area previously Going to another brand in hope to correct the finish”

Helpful Report

Posted 2 months ago

“I purchased this trailer earlier this spring at Rona + in Waterloo Right from the start the lighting system was an issue Got it to work enough to get me home More issues with the lights at next use Called Rona+ of the issues they told me to call the manufacturer Witch I did No one one the phones so I emailed I Had to register the trailer twice with the manufacturer DK2 For what ever reason first registration didn’t take I asked to take it to a qualified technician No response DK2 just sent replacement parts Even the parts they sent were defective So I made the decision to take it to a local trailer shop to have a look In 1day they found defective wiring within the new tail light itself that they sent me Now they won’t cover the cost of the repair I had to pay for No customer service no one manning the phones I wouldn’t recommend DK2 trailers that RONA+ sells anyone I would tell them to run I would hope RONA+ of Waterloo would get in contact of DK2 to cover this cost Bad experience from these 2 companies”

Helpful Report

Posted 2 months ago

“Went to paint department the lady there was very rude and condescending Label on can I brought in was rained on and I was told probably five times to take a picture She would say that’s why we don’t leave can in rain that’s why we take a pic of label !!!!! Quite rude and treated me like I was stupid . She did not even try to make out the label even tho I said you can see the numbers We both then proceeded to guess the colour through the colour tags . We picked the wrong one and she blamed me !!! She called the manager The manager made out the proper one that I needed because he took the time to look at the old label . But because she blamed me for the first can I was then told I would be charged an extra 10 dollars because of the misstint . At this point I was so upset at the situation and how I was being treated I just paid and left .i will not be returning to this store . This was at the rock wood store in Teulon”

Helpful Report

Posted 2 months ago

“A night mare disaster horror”

Helpful Report

Posted 2 months ago

“I have a faucet manufactured and sold by RONA, which supposedly comes with a lifetime warranty. Unfortunately, it's now dripping, so I reached out to RONA for replacement parts. I don't have the original receipt or paperwork, as I never anticipated needing them based on my positive past experiences with other brands like MOEN. After spending an entire afternoon trying to identify the model through pictures on their website, I was told they couldn’t help me without proof of purchase. This makes no sense to me. The faucet is installed in my bathroom, in the home I've owned for 23 years. What other kind of proof do they need? Do they think it’s stolen? This type of customer service is baffling. When I had a similar issue with a MOEN faucet, they replaced the entire unit without any hassle—just a phone call and a picture, and they even covered the shipping. To say I’m disappointed with RONA’s customer service would be an understatement. Lesson learned: I'll stick with reputable brands like MOEN and Danze in the future. The customer service rep was just voicing the company policy.”

Helpful Report

Posted 2 months ago

“Ordered bookcase on line measuring was wrong immediately tried to cancel Emails, phone calls chats unsuccessful keep being told they had to get in touch with third party. Phoned the local, Kelowna, store order was cancelled and email confirmation. One day later item delivered was refused and still waiting to be refunded. My suggestion go local and do not rely on Rona customer service on line their main objective is to patronize customer but do nothing.”

Helpful Report

Posted 2 months ago

“I went to the Calgary Forest Lawn store today for some plumbing supplies. I was lucky enough to find Thomas to help me with what I was looking for. Thomas was friendly, knowledgeable, and knew where to find the solution for me. I really hope he gets a commendation, he truly deserves it! A+!!”

Helpful Report

Posted 3 months ago

“I am a subcontractor and shopped at Lowe's for a long time and never had a problem on till now since they changed over.I always buy different things and see which one works best and I return the ones that I did not use. Sometimes I lose the recipe and normally they check the card u used and you get your refund. Now if you don't have your receipt they scan your items and make sure it's their product and they give you a store credit only for less than you paid I was told it was about $1 less on every item.So I am going to drive the extra 5 or 10 minutes to HOME DEPOT where I know I will get my money back even with out my recipe because they look up the items and card that was used and refund with no problems.”

Helpful Report

Posted 3 months ago

“I recently visited Rona-Plus in the south-end of Barrie looking for window blinds and related advice on the same. We were ever so pleased talking to a very knowledgeable, friendly and ever so helpful employee named Debbie to answer any questions or concerns we did have. She even clarified for me what measurements I needed and custom cut the blinds to my requirement. I have done the installation now and am very happy with the results. Thanks Debbie”

Helpful Report

Posted 3 months ago

“I was returning a packaging tape that I purchased yesterday at Rona ,Vancouver Grandview 83704, I explained to the customer service that the tape is defective and they tried to see themselves if true.They were talking to each other which I believe they are Indian nationality in their language and again talking in their language they approach another employee and started talking in their language, finally they approached the manager and he said can’t accept the return because it was opened. Obviously it is open, how will I found out that it’s defective when I intended to use it . It only means Rona can’t stand on what it sells to customers. Let your employers speak the right language and not talk in their native Language specially they call themselves costumer service . So disappointed and have no plan on buying from your store again.”

Helpful Report

Posted 3 months ago

“Very happy”

Helpful Report

Posted 3 months ago

“I'm sorry, l bought Sico exterior paint it looked beautiful, followed the directions an asked questions to the Rona associate...well my vinyl siding has warped sico doesn't care at all! An now after informing Rona they haven't gotten back to me either...now I get to spend my money replacing my siding ...this is aweful...should be ashamed! It will not let me put pictures!!!!”

Helpful Report

Posted 3 months ago

“It’s a waste of time and energy to shop at the crowfoot location . Poor customer service, poor knowledge of product. Total waste of time. I do not recommend spending your money at Rona.”

Helpful Report

Posted 3 months ago

“I went shopping at Rona’s in Ancaster last week and Anibal who is a Dpt. Manager assisted me. I really did not know what I went in for but Anibal’s product knowledge and his helpfulness in answering all my questions was great. I ended up purchasing a few things that were suggested by Anibal that day. Kudo’s to Rona for having employees on board that are professional and helpful to us the customers. I have done other reviews for Rona as well because i feel that if a Customer Service Rona Employee goes over and beyond what their job description entails, then Rona should be notified about the performance of this employee. I feel confident about shopping at Rona for all my needs, and would recommend Anibal to all of Rona’s shoppers. Sincerely, Carmela”

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Posted 3 months ago

“Horrible customer service!!! Im a contractor who spends like 15,000-30,000 a year there and Ive never seen service like this before in my life. i have a dodgy ankle and no one would help me go to the paint section to grab the pack of 5 paint inserts. i complained about it staff just kept walking. boycott for life!! I’ll never come back here again!”

Helpful Report

Posted 3 months ago

“Burlington (Harrison crescent) Was spoken to INCREDIBLY rudely by a lady named Shelley at the paint desk. I’ve NEVER been spoken to like this by anyone in my life, very interrogative, argumentative, rude, and embarrassed me in front of other customers. She needs to be written up and fired. Straight up.”

Helpful Report

Posted 3 months ago

RONA is rated 1.7 based on 449 reviews