RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

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Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Their site is Fantastic until you try to track your delivery, either on line or over the phone, customer service is absolutely useless. I placed an order for 4 chairs specifically that I could get delivered May 3, I try to track the delivery online it doesn't work? I call nobody knows where I should expect it to have it delivered. OMG This is worst that poor organization This is NO ORGANIZATION AT ALL”

Helpful Report

Posted 6 months ago

“I am currently trying to return an wooden outdoor table. It has been four days of me trying to get someone to send me a shipping label so that I can return said table. I am still waiting. I keep being told that my case has been escalated and someone will get back to me but no one does. I had someone, at some point, send an email asking me if the glass top was broken - its a complete wood table. I like my local Rona store but will never buy anything online again. To add, the leg is crooked, hence the warranted return.”

Helpful Report

Posted 6 months ago

“Since Rona took over lowes they’ve destroyed the stores and products and especially their customer service!!! Customers don’t matter anymore!! Lowes knew the importance of customer loyalty!!! Rona is a arrogant selfish company that I don’t plan on doing business with again”

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Posted 6 months ago

“Thank you so very much Michael Scott. hope your Boss gives you a raise after this review . i needed a part for a tap I was in stalling in my home you were amazing knew right away what I needed you had no problem understanding what I was looking for I was in and out of the store in under 5 min your a gentleman, your a great representative for the store. Now go teach those young ones how to deal with customers. I live 25 min from Rona from now on Rona will be the only store i will go to for anything I need. Thanks again Michael Scott. I live 5 min from The plumbing store on Adelaide the guy behind the counter gray hair and beard was so rude said he couldn't understand what I needed to go home take pic and come back (dick head) should not be dealing with customers if you don't enjoy your job its time to retire. And this is for cashier Lynn thank you also you were amazing any issues I have with my car I will certainly be coming in to see you.”

Helpful Report

Posted 6 months ago

“website search function is terrible. just try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product. view my pic. I look for 2x4s. It knows it is framing. but nothing shows up. lowes software works perfect. Why not Rona?”

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Posted 6 months ago

“The Kitchen Department in Crowfoot Velda was so helpful on contrast to the worst service I got from Nima yesterday. I really appreciated her help. I would definitely recommended her to anybody.”

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Posted 6 months ago

“We are doing some renovations in our house. We are starting with new floors and our shed was damaged by a tree so need a new one. We went to the Rona on Bryne drive in Barrie ontario. We found 3 floorings that we thought could work. The woman who works in that department would not give us panels to take home and compare. She said we would have to by a box of each and just return them after. I said no way and we walked away. We went to home depot and they gave us a panel of 4 styles each to try. We went back and spent $1954.00 for floors and 1400 and a new shed. They are delivering free of charge and offered to carry into our house as well.”

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Posted 6 months ago

“stood around waiting for a department rep over 20 minutes and store wasn't busy then they didn't have the size selections they should”

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Posted 6 months ago

“This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material.”

Helpful Report

Posted 7 months ago

“Joe F was amazing, very knowledgeable about flooring products,he was patient and polite showed many different products of flooring.awsome service”

Helpful Report

Posted 7 months ago

“Stay aside of this company”

Helpful Report

Posted 7 months ago

“The Rona + store on Mavis and Bristol in Mississauga would not honor the price advertised in their flyer for grass seed. It states buy one, get one free and also shows the price of 16.99 marked down 50% to 8.49. I tried to buy at 8.49 for two as per the flyer, and was refused.”

Helpful Report

Posted 7 months ago

“Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.”

Helpful Report

Posted 7 months ago

“Rona, Maple Ontario- Terrible attitude! Sorry- no gratitude for shopping there, no customer consideration/service - felt like I was 'UNWANTED' in that store. Believe me I'll never step foot in there ever again!( they don't care about customers or service) I'll be shopping at Home Depot where they do care. No wonder that store is empty- the attitude stinks! Even at the return counter...Brutal! Better hire instore and management that gives a care- READ YOUR REVIEWS! Change your attitude before everyone else changes stores!”

Helpful Report

Posted 7 months ago

“Please don't give a customer false hope that someone will be in touch within two business days if almost a month later the customer is still waiting. Not professional. Missed opportunity. Missed customer”

Helpful Report

Posted 7 months ago

“We have never been disappointed at Lethbridge Rona and have shopped there for many years. It is our preferred store for our renovations/projects We have found all staff to be very helpful. From the friendly hello when you walk in, to the yard workers who load your orders, to the help desk where we’ve found knowledgeable sales persons who are quick to assist you. Most visits they have escorted me directly to the aisles I’ve needed. My last visit was a return without a receipt that went very easy and Ryan assisted me figuring out the best price for another purchase. We would recommend this store to anyone.”

Helpful Report

Posted 7 months ago

“Very bad service no one to help at all Don’t go this store”

Helpful Report

Posted 7 months ago

“On February 26, 2024, I ordered a $1999.00 (without taxes) Blackstone cooktop . This article is exclusively available online on Rona’s website. The article was to be shipped between February 26 and March 5, 2024. It is March 12, 2024 and I have not received my order. Yet my credit card was charged for the full amount of the purchase including taxes. I called customer service 3 times. Each time they tell me that they will check what is happening with my order and that they will call me back. I had no call back. Very bad experience. Unreliable customer service. Online purchases with Rona are to be avoided because you risk never receiving your order. And I don’t know if I can get my money back. Le 26 février 2024, j'ai commandé une plaque de cuisson Blackstone d'une valeur de 1999,00$ avant taxes. C'est un article exclusivement disponible en ligne sur le site web de Rona. L'article devait être expédié entre le 26 février et le 5 mars 2024. Nous sommes le 12 mars 2024 et je n'ai pas reçu ma commande. Pourtant, ma carte de crédit a été débité pour le montant total de l'achat incluant les taxes. J'ai téléphoné 3 fois au service à la clientèle. À chaque fois on me dit qu'on va vérifier ce qui se passe avec ma commande et qu'on va me téléphoner pour m'en informer. Je n'ai eu aucun retour d'appel. Très mauvaise expérience. Service à la clientèle peu fiable. Les achats en ligne avec Rona sont à proscrire car vous risquer de ne jamais recevoir votre commande. Et je ne sais pas si je vais pouvoir récupérer mon argent .”

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Posted 8 months ago

“they had 4 workers at one computer and then I asked them for help and the worker gave me attitude never coming back do better”

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Posted 8 months ago

“WHY NOT? Please forward this to those impressive top notch management who make the rules and what to tell customers when we ask for a kitchcne cabinet price list. RONA is a home improvement store unfortunately managed for canada by americans We used to be able to take a kitchen cabinet brochure and also a price list and you can go home and figure out the price of a project very easily NOW you can have a broshure but not the price list. I was told I will have to go to each bin to obtain the prices or online. HOWEVER, I was told there is a 20% discount until tomorrow. (Feb 28). So we cannot have a price list anymore? WHY NOT?”

Helpful Report

Posted 8 months ago

RONA is rated 1.7 based on 449 reviews