RONA Reviews

Name: RONA
Rating: 1.73

1.7 Rating 458 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“i received the best service from Richard in the seasonal department. very respectful and helpful in loading my car with all the material that i purchased. it is nice to come across people that enjoy their job as it shows in the way they treat the customers . thank you Richard . hope this review makes it to you . have a wonderful summer !”

Helpful Report

Posted 3 years ago

“I made an online purchase and planned for curbside pick-up. I wasn't sure when I could get to my store (North Vancouver - Park & Tilford) so I didn't schedule my pick-up time. I called the store (twice) to check if that was okay, but couldn't get anyone to answer the phone. So I went, parked in designated spot and phoned the number on the sign. No answer again! I ended up having to go into the store (which I did not want to do), dodge the crowds, and stand in a long line at the pick-up counter. I told 2 different staff that I'd phoned from outside and there was no answer - neither of them even acknowledged this. I expected at least a comment on them being busy, etc - to acknowledge that they usually WOULD answer the phone. But nothing. The staff at the counter just told me to wait while he went to get my order. If RONA is not willing to do curbside pick-up at this store, it should NOT be offered - that's deceptive and I won't be shopping there anymore.”

Helpful Report

Posted 3 years ago

“I picked up my order from Rona Midland location on 28th April. One of the toilet seats was broken so I had to come back on the 29th for the exchange. I was served by Rona staff Allaudin (Aloo). He was extremely helpful, courteous, and got my item exchanged fast on the curbside. Very impressed with his service. Thank you Allaudin for your great help. Cheers!!”

Helpful Report

Posted 3 years ago

“I Picked up my order on Midland location. I was served by DAVID S. GUERRA. What a wonderful guy and so professional. He got my order ready on time and put it in my car. He was so courteous, cheerful, and very helpful. I am so glad that he did my order. My order was 3 toilets and they were very heavy. I noticed there was no help for him to lift those heavy loads. He was doing it all by himself. My request to Rona and the Manager: this is not safe, it is a health injury for the staff to lift the heavy stuff by themselves. Please consider giving extra help to the staff when it comes to lifting heavy stuff. Keep the great work, David S. Guerra!!”

Helpful Report

Posted 3 years ago

“Rona online support is not what I expected from such a large company. Returns request CRM 0314642 (Jen, Rona online support) I am having a very difficult time receiving a return shipping label. Duplicate product arrived over 2 weeks ago. Online support is giving the run-around. Terrible service.”

Helpful Report

Posted 3 years ago

“Worst online shopping experience. Almost two weeks to process my order and when I called to cancel the customer service never allowed me to do so. A local store pick up should not take upwards of two weeks. Shop local? Not if this is the way I am treated.”

Helpful Report

Posted 3 years ago

“Everything - a bunch of bureaucrats hiding behind desk”

Helpful Report

Posted 3 years ago

“Hi, I had online order on April 13,2021 and I got email on April 20,2021 that my order is ready to pickup then I went to Rona located in Markham but they told me sorry we don't have your item in inventory, I spent 2 hours drove to Rona and back to home for noting. I called Rona customer service and they just answered me sorry for that with no logic explanation.”

Helpful Report

Posted 3 years ago

“Worst service ever! I ordered deck boards online however just partial delivered. Gave customer support hundreds of calls but never success... Shame on you, Rona!”

Helpful Report

Posted 3 years ago

“Je suis très insatisfait du service à la clientèle et déçu 😞 car j’ai acheté l’aire de jeu highland trousse supposé être complète conseiller par un employé de Rona pour $1747.47 mais à ma grande surprise je constate que c’est pas un kit complet je prends l’initiative de retourner 1/2h après avoir constaté rendu là c’est toute une misère pour effectuer le retour, tout mon après-midi passe chez Rona pour un retour, car 2 employés ont vérifié la boîte et disent qu’il manque un morceau et j’ai demandé à voir un superviseur mais cela a encore pris toutes une perte de temps et obstination et j’ai pris l’initiative de revérifier la boîte à la présence des 2 employés et le superviseur et trouver le morceau supposé manquer. Quelle misère pour avoir mon remboursement.... je ne pourrais plus recommandé Rona et faire affaire avec. Partant les matériaux des rénovations de ma maison a été acheté chez Rona jusqu’aujourd’hui pour que tout va mal....”

Helpful Report

Posted 3 years ago

“I purchased 4 planter boxes for my balcony. They were not cheap and the pictures and details appeared to be good for the price. I received the shipment and was very disappointed. I called customer service for 3 days straight. Was on hold for longer then 30 mins without connecting each time. Terrible website. Also they asked for a product review which I provided but it did not meet their review requirements. I suspect they only post good reviews”

Helpful Report

Posted 3 years ago

“The customer service very unprofessional, she cannot understand the issue and blaming short of staff...”

Helpful Report

Posted 3 years ago

“Bad service. I ordered deck screws on Thursday for curbside pickup and today Saturday received refund because they do not have in stock. When I ordered they were showing in stock. Stupid thing is , they still show one box in stock and people will order it again thinking they have one box and they will accept your order.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I order online. They accept my order.They ask me to shoose delivery date. I waithet all day and they never show up. I checked my online order and than is writed Order is completed. I never received my order. They are not refund my money. I called them several times without succes. Yana Ivanova”

Helpful Report

Posted 3 years ago

“same thing i'm seeing in some other reviews... I don't live in a city with a rona, but the only place i could find that sells the product i wanted (a shower stall door and base) but they don't stock it and i had to order it. Problem #1) they wouldn't deliver to store and let me have someone pick it up. I had to have a home address to be delivered to. Luckily i have some family nearby and that was an option for me. So I placed the order. Paid in full, up front. (not sure why a store that sells something that you are willing to pay for sight unseen won't ship to the store...) the person I was dealing with also didn't understand as they had said it could be done, until they checked with a manager and was told no, it can't be. Painful... Problem #2) so I spend my 1300$ and get absolutely ZERO confirmation, besides 1 email saying I made an order, no item desription, no costs, no confirmation, no tracking, oh and of course noreply@rona.... Problem #3) now (i have dealt with this) i start getting emails daily about the piece of lumber i looked at online, or a sink i looked at 2 weeks ago, asking me if i want to purchase said products. NO, I would have if I wanted to, thanks though. what I do want, is THE THING I ACTUALLY ORDERED AND PAID FOR!! still nothing on that yet. Problem #4) so here we are, over 2 weeks after they took my money, and i finally get an email that tells me status of order! they don't have it! luckily i kinda figured that, as i had checked out the actual manufacturers website and had learned what i was looking at had been discontinued. I had mentioned this when ordering and asked if there was anyway I could get an idea of whether or not this product (still listed as available on rona site as of today...) was actually still available, they were unable to do anything to check that. The person I was dealing with did everything they could, they were helpful and apologetic that they were unable to do anything. They were as confused as me as to why I couldn't deliver a product sold by rona to rona. They were confused as to why they couldn't find the product in their system (sku # and all, they couldn't pull it up, i had to do searches on rona site using keywords till i was able to find it and then tell what keywords to use) which is when i mentioned the manufacturers discontinuation of product. they had they're hands tied and this was not an individual employee issue. Problem 5) so here i am, its about a month of dealing with this (research, finding the right product, comparing prices etc.), and now I finally know! so my bathroom sits without a shower, and I get to start this process all over! thanks rona! I will never shop at rona again.”

Helpful Report

Posted 3 years ago

“You ditch airmiles your prices are higher than homedepot. No reason to shop at rona anymore”

Helpful Report

Posted 3 years ago

“I use to shop at your newton store I stop shoping there because the store never enough cashier I just what to give you my money so stop shop at that rona store so today went to your Fleetwood store 11:30 on a Saturday again 10 people in line 1 cash open i put my cart a side and left member i just what to give you my money it okay went to home depot thanks”

Helpful Report

Posted 3 years ago

“I ordered a bbq on line and was told 3-5 days delivery after about 9 days I decided to call well geuss what they didn’t have one left the next one was august 28 7 months later did not notify me what so ever”

Helpful Report

Posted 3 years ago

“I ordered a bathroom vanity that was delivered damaged. I called to have them replace it and, after a few weeks, I received a piece of laminate in the mail which did not match the vanity finish and wasn't the right size for replacement. I called the same day to get a replacement vanity and they said I'd have to drop it off to a Rona for a refund. There's a reason I had it delivered- I can't fit it in my car!! It's been weeks and no one has done anything about this broken vanity that is sitting in my foyer. Very disappointed with the customer service and returns department. I won't be shopping at Rona or Lowes again.”

Helpful Report

Posted 3 years ago

“I recently purchased four major kitchen appliances and a washer and dryer from Rona in Kelowna and was so impressed with the professionalism, knowledge and great customer service received by the staff in the appliance department. Members of the team, Rick and Julie were extremely helpful and pleasant. Special note though goes to Alex Werk in that department who went way above and beyond to provide me with amazing, cheerful, professional and knowledgable service and is an invaluable asset to Rona. Staff like Alex Werk and the team make shopping at Rona a pleasure and I look forward to delivery of our purchases.”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 458 reviews