RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“I bought my flooring at Rona Winston Churchill and Eglington. Beebe helped me. She was very knowledgeable. Very professional. Did all the calculations, and brought the flooring to the front of the store. She spent a lot of time with me. The floor is down, and looks beautiful. Thank you Beebe. So happy to have met you. Anita”

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Posted 1 year ago

“Worse refrigerator sale and delivery ever experienced in Montreal in 20 years!!! They delivered it 5 times and 5 times failed, either the refrigerator was damaged or it didn’t work. My wife had to travelled 5 times for two hours in public transportation for nothing. No apology from Rona to tenant and us. Shame on Rona Roland Therrien boulevard store in Longueuil.”

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Posted 1 year ago

“Upon visiting the Vernon Rona store , I was looking for help and ended up in the contractor area , the fellow you have working there ( Greg )I asked another staff member for his name , has to be one on the most arrogant, rude person I have ever dealt with in this industry, not only was he rude to whomever he was on the phone with but when I tried to speak to him , was rude with other staff members as well , apparently my question wasn’t important enough for him to give me the time of day , as a company you should be ashamed to employ such a person , may not be back after that experience.”

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Posted 1 year ago

“Amandeep Kaur gave us great costumer services .”

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Posted 1 year ago

“The store manager should not be managing a home improvement store this is the south Surrey store . I have been dealing hear for many many years and have seen a massive change in store. The changes have not been to improve the store which you think it would it's to see how many of the customers they can drive away from this store. Their is only two people that know what Thier doing and both have been their many years and are a pleasure to deal with. The new manager is a waste of time she doesn't even no the simple questions you ask her and all the new staff is even when worse no training what so ever . I am a contractor and don't have time to deal with a store that can't answer questions or no nothing about the products they sell. Home depot is going to crush this store at least you can get help and someone can answer questions.Rona get rid of the manager and hire someone that wants to improve your store and customer relations instead of just walking around waiting to go home . Good buy rona”

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Posted 1 year ago

“I hired the Rona electrical contractor in Sept 2021 to install a new, upgraded electrical panel. Mike, Director of Services for Rona of Western Canada had to cut me a compensation cheque for several hundred dollars because the electrical contractor installed used circuit breakers to help line his wallet. After three months of waiting I discovered that Rona either lost my heat pump order or never placed it in the first place. Rona awarded the HVAC contract to a new contractor. A month or two later Rona claimed to have my heat pump in stock. Every piece of equipment delivered to my home was wrong. The installer planned to install the outdoor unit in a location not permitted by the City of Burnaby. I obtained a copy of the regulation to prove this. Not my job, but necessary to make sure. A wasted day without pay for me. Laurel, the Field Services Manager for BC convinced me to let them install the correct furnace and thermostat the next day and said the heat pump and indoor heating/cooling coil was a month away. The installer that they later told me was an alcoholic cored a hole into an upstairs bedroom instead of the crawlspace and compromised a floor joist with a 4 1/2 inch hole plus an extra hole not needed. The HVAC contractor hired a carpenter to reinforce my floor and paid to re-carpet one bedroom. The installation otherwise was a butcher job and the HVAC tech that finished the job replaced the exhaust for the furnace because it was unsafe and not code compliant. I re-insulated the line set myself and repaired various other quality problems including the hole in my house and the air leak at the plenum above the furnace. The heat pump never came as promised and Rona passed the buck blaming Carrier which at the end of the day was nothing compared to the problems created by Rona. Carrier Canada came through for me after 12 months. The day before the installation of the outdoor unit or heat pump, it was decided that the heat pump was sized wrong right from the start (365 days after contract signing) using the square footage from the BC Assessment website which is not known to be accurate since they have never been in my house. It was yet another fight on my hands to prove that the new calculation was the wrong one. Mike argued that he wouldn't install the correct pump unless I signed a contract accepting all responsibility for sizing the pump, or he would cancel the contract because he said nothing would make me happy. I pointed out to him that my old furnace was already at the junkyard. Great solutions Mike. All Mike had to do was look at the numbers provided by Amerispec Canada who Rona had me use to do the pre-upgrade inspection or have the contractor re-measure my house. Lazy Mike did nothing. I measured the house myself and called the HVAC tech at home. Lucky I had his number. He agreed that the original pump was correct, after all. The many mistakes and delays forced me to take several extra days off of work at considerable expense ($2000) to me. The pump was finally installed after 365 days and many fights and problems. I have only included the highlights here. There is much more. When I called Mike to verify that all promised perks of a year ago would be honoured he told me they would advocate for me but essentially I was on my own trying to collect the $1350 Carrier Cool Cash from Carrier that Rona dangles as a kind of carrot to entice customers to sign their contracts. Mike did nothing. I cancelled my credit card so that they could not process the $21000 payment without contacting me first. Nearly 500 days after contract signing, Laurel told me a fib saying that she and a woman named Valerie had been trying to contact me with no success. There were no missed calls or voicemails at my end and my number and email address had not changed. They aren't even good at collecting money. I called Valerie and told her that I would pay immediately (which I did) after receiving written confirmation that all offers would be honoured. I had to provide proof of the existence of these offers because Rona doesn't know what they offered me in the first place.. Luckily I kept all correspondence and Valerie who is wonderful came through in spite of Laurel and Mike. Those two were no help, that's for sure. They just pass the buck, make excuses and put up a fight against the customer every time and blame others. There is no oversight by them. They seem to just hope the installation division will run on its own. Never even an apology except from Valerie, Brian at Carrier Canada and the drunk HVAC tech. Laurel and Mike, the higher ups at Rona unfortunately are able to hide out in the background of a large company doing a poor job and would certainly fail in business if they had their own companies. I have never asked for anything except for Rona to honour what was offered and do a quality job.”

RONA 1 star review on 25th February 2023

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Posted 1 year ago

“Hi, My name is Joyce H. and I shop at the Rona in Surrey on Fraser Highway. Had the best experience I could have asked for. Maurice was the employee who when beyond what was required of him. He found me a roller cart to start with, he said they sometime store they between the main aisle of items, or as I was told by the lady at the front to go to the back of the store. I had to get some shelving items and Maurice took me right to where they were, most appreciated. There was one shelving unit on the floor and I needed four shelving units, which were up high. Maurice quickly found the man that was on the fork lift and the gentlemen was there in five minutes, which was excellent. These shelving units are not light weight, so it was really nice Maurice offer to put them in my vehicle. Maurice went beyond what was required of an employee and that shows just what type of person he is. Truly a beautiful and concerned employee who cares for the customers.”

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Posted 1 year ago

“I would give less than 1 star if I could. You can't call these people if you have a disorder. They don't support special needs clients. The 1-800 number is equally unhelpful.”

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Posted 1 year ago

“I would have rated a zero if I could. Placed an order online but needed to cancel it. Called on the same day to cancel and was guaranteed to have been canceled and refunded but ofcourse it got shipped and now Brenda the worst manager ever was insisting that I needed to drop it off to a store. Customer service is non existent. Do not order from them! Never again!”

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Posted 1 year ago

“Bought washer. Delivery scheduled. Waited at home. Never showed. Delivery driver said we were “not home” when we were. Rescheduled for same day week following. Called the day before only to be told delivery has been struck from the list. We can have it another day. Cancelled order. Bought washer elsewhere. Too bad. Want to support Canadian business. But cannot tolerate such insulting trestment.”

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Posted 1 year ago

“Good advised from Staffs (Doug, Oliver and Allan) in Markham Ontario location. Made my experience more knowledgeable and complete home small job effectively. Thank you.”

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Posted 1 year ago

“Gurav and Breanda from Rona Brampton north Manger was rude as snow blower prize was mentioned $ 249 and cashier told about $899 we spoke and showed picture with prize tag but was adamant that he will not honour us and you can write your review and I am not bother about any review I will sugggest not to buy anything with that bad customer service”

RONA 1 star review on 20th November 2022

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Posted 1 year ago

“Regretful to order from Rona. Zero score customer service! I placed an online order from Rona to my workplace because I can't go anywhere before and after my work for some reasons. My shipping address was put wrong by Rona or Purolator and the shipping was failed after a week. And Pulorator may ship it next week to my correct address. The problem was that they don't guarantee the delivery hour. I understand. So I called the customer service of Rona if they can help me to get my order during my working hours because my order was failed to deliver by their mistakes and I have to wait another week and the delivery might fail again. I was just asking IF IT IS POSSIBLE to ship it during my working hours and the customer service guy only kept saying 'we can't help, we can't help' and hung off on me even during our conversation. He got my phone number and could call me back if it was disconnected by accident. No result!! So frustrating. It was so regretful to order from Rona. I should've ordered from other online shopping.”

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Posted 2 years ago

“There was a specific Manager working at the time when I was shopping at RONA, I believe her name was Jill, and she was extremely rude to me, and I noticed her screaming at her employees. I also overheard a couple of workers talking about how rude she always is. I even had a chat with one of the cashiers, and they told me she is always like that. I don’t think someone that negative should be a manager or even working at RONA waterdown.”

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Posted 2 years ago

“Worst customer Service. Will not recommend to the builders.”

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Posted 2 years ago

“Avoid at all cost!!! If you are doing renovations I implore to never use this company! They are absolutely garbage, disorganized bunch of imbeciles. They don’t do proper quality checks. We’re now over 3 months waiting on installation and we’re still waiting. I’ve never had a worse experience with a company as I have with this one. It is my strongest recommendation that you find another company. I wouldn’t want anyone else to go through discontent I have”

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Posted 2 years ago

“We purchased a BBQ the day after Father's Day with free shipping. It is August now and have been told it will arrive next week. Does everyone have to wait soooooo long? Unacceptable in my view. What kind of customer service is this?”

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Posted 2 years ago

“Long story, long. I ordered a roof replacement after receiving a Rona email advertising a special deal. I got a call back and a salesperson from George Kent visited quickly to discuss options and prepare a quote. It's a little tricky when dealing with a third party like this as financing and special offers are handled by Rona and installation is through another company. Within a few weeks I got a call saying a team would arrive next day to start work so someone had to be there. Not much notice but luckily I was able to arrange. Shingles and two roofers arrived following day as promised and work began. These two guys were absolutely amazing! They worked steadily and professionally all day long with only a short break for lunch and the same second day when they completed the project. The roof looks awesome. That was May 20th. I finally received a gift card that was the promotion at the time yesterday August 3rd. Not for any lack of effort on my part to be sure. First it turned out no one at Rona had ordered a gift card for me. After waiting another week or so I followed up and again it hadn't been ordered. A week later it was delivered to my house but not left as I wasn't there to sign for it. Then more waiting while it was returned to Rona before being sent once more to me. Although customer service gives the appearance of trying to resolve the delay, the results fall far short of what I expected. Be prepared to wait or make a lot of calls to get what is promised to you. PS: They did add a little extra to my gift card to make up for my wait time.”

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Posted 2 years ago

“I purchased a range hood and it came in a timely fashion and the unit is working amazing, Im very happy with the overall customer service. Purchasing online was quick and easy, I recommend this Range for everyone :)”

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Posted 2 years ago

“On a super-hot Wednesday morning in North Vancouver, I searched for a large piece of foam to seal off the outside air so that my air conditioner could work on my porch sliding door. It took a good 20 minutes to talk to a Rep and although she was sympathetic, neither she nor I could get the attention of Doug in the lumber section who dismissed us with a mysogynistic look. We stood in sweltering heat for what seemed like an hour and still no contact from this 'Doug' person. We just gave up and left. Thanks for nothing.”

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Posted 2 years ago

RONA is rated 1.7 based on 450 reviews