Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,381 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was great during the Black Friday sales. BUT nearly two weeks to despatch is a bit much when the website says 3 days. Several emails that were ignored and then a couple of phone calls to eventually get it dispatched. Plenty of apologies but still pretty poor service. Got them and installed them.”

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Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 1 year ago

“Items display as in stock on the website, but when order, I get an email to say it is 7-10 business days. 12 business days later I am still waiting for my item.”

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Posted 1 year ago

Thank you for your feedback Stuart, Your item was in transit for a considerable amount of time and we have passed this feedback on the courier. Under normal circumstances, we would have sent a replacement product, however, due to stock constraints - this was not an option. I can see you have received your item. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 1 year ago

“The staff are polite and friendly. Poorly organised and disjointed business. Delivery is a whole other problem area. Lack of communication and accuracy when it comes to what is in stock and where it can be accessed from. Contradictions within communications.”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“Good price but very slow delivery. Ordered on 30th November. Invoice indicated a 2 day delivery. Advised that it was not picked-up by courier until the 6th December and now advised it is not being delivered until 13th December. I know it's Xmas - perhaps you should let people know what to expect. I was concerned what I ordered had gone astray.”

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Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“I only ordered it 3 days ago , and so when I prefer it said I would receive within 2 days , then I got email later next day saying it will be about 2.5 weeks hopefully , so I can’t really comment yet until I receive”

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Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Ordered a set of racks online. Paid my money. Then got an email the following day saying that racks I ordered are not in stock. Will take 4 months to get another shipment. Have asked for refund. Waste of everyone's time. Raaaa..”

Helpful Report

Posted 1 year ago

We can understand this is frustrating, we rely on our suppliers to notify us of the wait times of specific products so that we can better communicate to all customers. We hope you try us again in future.

Posted 1 year ago

“I paid extra for express shipping (estimated 1 day) however the product did not arrive for 6 days. The product was only sent after I inquired as to its whereabouts on the third day.”

Helpful Report

Posted 1 year ago

Hi Shane , We were experiencing a higher than normal amount of ordering during this time and caused delay in the dispatch in your item. No courier company can ever guarantee a 1 day delivery time and is only provided as an estimate. The item travelling from QLD to WA would have also contributed to the longer delivery time. We hope you enjoy your Thule Chariot Jog Kit 2 and have taken your feedback on board. Thank you

Posted 1 year ago

“Item not yet received. No response from customer service to my several chat and email queries regarding the applicability of discount code "BLACK20" to the item purchased. A simple 'yes' or 'no' is not hard to say, surely? Not impressed.”

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Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“I placed my order on 29/11/23. After I sent an inquiry as to when I would be advised when ready I was told there was a 6 to 8 week wait for part of that order. After making inquiries with other companies, I found the stock I want at a cheaper Price!!! Trying to phone is impossible. MB”

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Posted 1 year ago

Hi Michael! Were sorry to hear of the wait time! But glad you were able to get some roof rack for the summer season!

Posted 1 year ago

“Why ask for feedback when order not dispatched. I have not received item as yet but you keep asking for a review. Rating reflects results.”

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Posted 1 year ago

Thanks for your feedback Brian We apologize on the delay you experience with the dispatch/pick up on your order! We experienced a very large amount of orders during this time causing some delays. We hope you find your next experience with us more streamline.

Posted 1 year ago

“a week and a half to receive order + missing part... :-(”

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Posted 1 year ago

Hi Renaud, Thank you for your feedback. Our sincere apologies as your item was missing a component. We hope the resolution offered was satisfactory, and we will ensure our quality control is priority for future reference. Thanks again for your feedback.

Posted 1 year ago

Thanks for your feedback Renaud! We apologise the delivery on this itm took so long. I can see the team has also supplied the missing part and hope you are enjoying your roof racks

Posted 1 year ago

“Item received for click and collect had carton cutter blade marks on aluminium surface and a dent in the side and was then hand bubble wrapped for my collection. And as such when I received it, and opened it, I then had to take the time to return it and have it replaced.”

Helpful Report

Posted 1 year ago

Hi Brad, We apologise for this experience. This is not the service level we pride ourselves on, and we will relay this feedback onto all of our store teams to ensure that all products provided to customers are in brand new condition as provided by our suppliers. We apologise again for the inconvenience, and hope to provide better experiences in future.

Posted 1 year ago

“I can't say to much as I haven't received a delivery advice as yet.”

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Posted 1 year ago

Thanks fo ryour feedback russell! I hope you are now enjoying your purchase.

Posted 1 year ago

“Had expected prompt supply of items via click and collect after ordering and full payment but still waiting. No feedback provided until after I had to ring to followup. Not the experience I had anticipated. No indication on website that goods were not in stock at time of ordering.”

Helpful Report

Posted 1 year ago

Thanks for your feedback Kevin. We endeavour to get our click and collects moving effectively in our local van run. One of the items for your order needed to transfer from North Lakes (on our northern van run) to Gold Coast (on our southern van run). Your order was processed at 1 AM and transferred between our northern van run and our southern van run at the warehouse. I would expect your items to be ready for collection today. For those reading this review in the future and looking for live stock-listings, they are on the sidebar of each page, triggered by your postcode being entered. Sorry again for the delay due to the time of order and logistics and thanks for your message.

Posted 1 year ago

“Embarrassingly slow to respond to enquiries. Provides inconsistent information, if any. Terrible attitude.”

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Posted 1 year ago

“Pretty poor asking for a review before I receive the products that I ordered!”

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Posted 1 year ago

“I placed an order Monday about midday and paid for express 1 day shipping. I received tracking notification on Tuesday and notification on Wednesday that my order had only been picked up and that my order was expected to be delivered from Brisbane to Wollongong. Although the website is easy to use, the processing of orders and despatch isn’t very good.”

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Posted 1 year ago

Good morning Peter, Thanks for your feedback and sorry for the delay. For your understanding and those reading this review in the future. 2 picks are performed in our warehouse in QLD daily. One pick is performed at 7AM for overnight orders another is done at 12PM to include transfers of the morning van run and new orders from the morning. When an item is purchased at 2:27:08 PM on the 9th it will likely be dealt with in the morning dispatch, the following day. Your item appears to be on it's way as it was dispatched from our warehouse on the 10th. I apologise that the shipping estimate provided to us by our couriers was inaccurate. Thanks again for your feedback.

Posted 1 year ago

“Well I guess the fact I have paid for something you haven’t supplied & im out of pocket for doesn’t really shine a good light on my experience so far”

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Posted 1 year ago

“Thought I was getting next day delivery turned out I could only get it delivered 6 days after purchase.”

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Posted 1 year ago

“Not your fault but been getting notifications every day since last Friday saying parcel will be delivered today. It's now Wednesday and still no sign, apparently it's coming today. Not great from Aramex couriers. Wish I'd have just done click and collect.”

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Posted 1 year ago

Thanks for your feedback and understanding Ron, I have entered this into our shipping issues data sheet so that I can follow up when I'm next speaking to our freight forwarder. Thanks again for your feedback and sorry for the delay.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,381 reviews