Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,379 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery options misleading. Communication poor”

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Posted 5 months ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 5 months ago

“Unable to rate the product as the courier service you use is very unreliable. I waited at home all day yesterday after getting notification at 0558 that the pathways coming . Only to get another notification at 1745 that it was taken back to the facility to try again. I would advise using different delivery method”

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Posted 7 months ago

“Still have not received the product.”

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Posted 8 months ago

Thank you for your positive feedback! We're thrilled to hear you had a great experience with us.

Posted 7 months ago

“At this stage I can only comment on the delivery timing, so the feedback isnt positive. Ordered Thursday afternoon and its now next Wednesday and it might be delivered today. I live half an hour from the closest store and expected a few days turn around. I dont need it urgently and its not a big issue, just feels out of order waiting nearly a week for something in the same town. Something to consider thats all”

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Posted 10 months ago

Hi Mark! Thank you for your feedback! We can see this has been delivered now.

Posted 10 months ago

“Paid for express shipping. Arrived late. Whilst fitting, realised only one bar was supplied. Called support,, they shipped the missing bar. Express shipping late again. Holiday plans ruined. Guttered !!!”

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Posted 10 months ago

Hi Anthony, we apologise you had this experience with us. Seems a technical difficulty occurred during your checkout experience and weve tried our absolute best to have this bar expressed shipped to you.

Posted 10 months ago

“Good service by Roof Racks Galore, but the service is let down by the inefficient courier companies that use for Web orders. I should have not worried about the Easter 20% sale and bought locally.”

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Posted 1 year ago

Thanks for that insight! Were sorry to hear the courier company let us down, but glad to hear you've got your items.

Posted 1 year ago

“Because RRG is one of the few suppliers where spares for Prorack bars, I had little choice but to purchase from them. Unfortunately, their delivery fees are really steep. I bought a set of four 6mm grub screws for $21 and had to pay $19.50 for delivery - almost 100% of the item cost. It was a very small package. It's hard to see how $19.50 is a reasonable or justifiable delivery price for such a small item. By comparison, a set of 6" car speakers from many suppliers have a delivery fee of $10 - about 10% of the item cost. If you like being gouged for delivery fees, look no further.”

Helpful Report

Posted 1 year ago

Thanks for this insight! We are constantly looking for freight options, giving customers as many freight options as possible. The Shipping costs provided on our website are directly from freight companies LIVE. This delivery charge goes straight to the freight company. Thank you

Posted 1 year ago

“I haven’t had the product yet so bit early to be asking for a review Also I order from you because I needed for the Easter weekend and the expected delivery time was one day but it still isn’t due until next Tuesday Only given 2 stars as someone from customer services did at least reply”

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Posted 1 year ago

Hi Matthew! Your order was dispatched the next business day. We feel this is a very responsive time, but completely understand you're so EXCITED to use your roof racks. We'll pass along this feedback to the freight company.

Posted 1 year ago

“Roof racks were delayed. Still haven’t received them yet. Ordered two weeks ago”

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Posted 1 year ago

Thank you for your feedback Lee. I have sent you an email advising of the investigation status of your order. We hope to have these to you as soon as possible.

Posted 1 year ago

Hi Lee, It seems this has now been delivered. Thank you

Posted 1 year ago

“Initially I was highly impressed by the service. I wasn't expecting to have an awning and racks fitted the same day I ordered. Rhino awning and racks looks great installed. I wasn't impressed to hear the manager commenting to his staff as I was leaving the building "There goes another victim" Not what a customer wants to hear after spending over 1k on 2 pieces of equipment. A week later and I realise why I'm the victim. The awning is reasonably difficult for 1 person to put up. If there's a slight breeze, be expecting injuries while you try and manage the pole system. I now have a dog that hasn't been able to walk properly in 3 weeks due to be hit by one of the poles. Professionalism would have been appreciated. My age alone should have been enough for them tosee I would possible struggle. If I was advised at the start they can be difficult to erect alone. I would have paid extra to get a simpler system. This victim isn't happy!”

Helpful Report

Posted 1 year ago

Good Morning Andrea, We are sorry to hear that you've had a bad experience with us in-store. This is not the standard of customer service and someone will contact you today to rectify the situation so that you have the right equipment for your needs. We pride ourselves on being an industry leader for having the right advice. Thank you

Posted 1 year ago

“Placed an order with 24 hour delivery paid for. Still havent received the item, dour days later.”

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Posted 1 year ago

Thanks for your feedback Ryan, it appears the courier is delivering your items today!

Posted 1 year ago

“How can it be cheaper to have delivered to home home instead of pick up from the store. The instructions are terrible, no words, just images which are not good enough. The Geelong store have great staff, so the above is no reflection on them.”

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Posted 1 year ago

Apologies for falling short of your expectations. We have passed along your feedback about the instructions to the supplier.

Posted 1 year ago

“My order had a system based error which was not picked up, as no Aus stock, no auto order was placed on Sweden and no eeror status generated so someone at RG could fix it. Error was only picked up when I queried the status of my order after 2 weeks, to be told effectively nothing had been done with my order. I left some slack as it was over Xmas/New Year. So no tracking of my order until I queried, and no apology once fixed.”

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Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“pruchase off web site in November, delivery 2 weeks? finaly recieved January 22. If you can't make delivery on time because you have no stock change delivery time. or remove from Webb site. Or just lie at time of Sale”

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Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 1 year ago

“Delivered in record time, after making the phone call to roof racks online office to confirm correct rail end caps were ordered. Disappointed to find that after $114 spent on these caps, the don’t suit the rails purchased from your company last & now I’ve got to try & modify to make fit, could say very disappointed with this online order. Thanks Tracey’s husband Mick Newman 0488989055”

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Posted 1 year ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve.

Posted 1 year ago

“The transaction with you was fine but your choice of courier soured the whole experience. Their website says it’s on track for delivery for Monday (yesterday) but the tracking details show it still in Queensland and it’s impossible to talk to a person there.”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“I ordered roof racks near beginning December. I was asked whether I’d be happy to accept them mid December. I said that was fine. Come end of December and I still didn’t have my racks, and I’m starting to get nervous with a camping trip coming up beginning Jan. Though the staff have been friendly and accommodating to help me out I’ve had to drive the process with daily phone calls to make sure things are progressing.”

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Posted 1 year ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve. I can see that you were able to pick up your racks before Jan. I hope you had a fantastic time Camping!

Posted 1 year ago

“Took over 2 weeks for my order to arrive instead of 3 days because they forgot.to pick my order. After emailing and using the online messaging they told me there was a "glitch in the system that had to be manually fixed"”

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Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“Products were fine. Customer service were not very responsive to emails…”

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Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Shipping is very slow don't count on it being in your hands within 2 weeks even if it only has to move one state over.”

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Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,379 reviews