Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,234 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only ordered it 3 days ago , and so when I prefer it said I would receive within 2 days , then I got email later next day saying it will be about 2.5 weeks hopefully , so I can’t really comment yet until I receive”

Helpful Report

Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 10 months ago

“Keep having to call customer service to find out we’re my order is”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 10 months ago

“Great size roof basket at a reasonable price. Cheaper than a few places we looked at.”

Helpful Report

Posted 1 year ago

“Very prompt delivery, arrived on time. Packaging very good. Correct product first time.”

Helpful Report

Posted 1 year ago

“Well- I've yet to receive my order so I can only give it 4 stars. Regardless, I can not complain about the customer service in regard to the order- both the online store help, as well as the customer service from North Lakes Qld store in regard to the appropriate fittings and racks have been very good.”

Helpful Report

Posted 1 year ago

“I ordered a set of Yakima crossbars which clearly stated was “in stock” on the website. I opted to click and collect from a local store which stated 1 to 2 business days. 3 days after placing the order I received an email stating that they needed to get it from the supplier which may take over a month. I checked the website again and it still stated in stock and 1 to 2 business days. To their credit they did give me an immediate refund. Still extremely disappointed with lack of updated information on their website. Poor form.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Your feedback helps us identify areas for improvement.

Posted 10 months ago

“Ease of purchase and incredible communications. Called and let me know the item I bought wasn't in stock locally, got it in the very next day and called to keep me in the loop. Awesome”

Helpful Report

Posted 1 year ago

“Ryan did an outstanding customer support! Tremendous service👌”

Helpful Report

Posted 1 year ago

“No contact from RRG days after placing my order…”

Helpful Report

Posted 1 year ago

We're sorry your experience didn't meet your expectations. Your feedback is important, and we're working to make improvements.

Posted 10 months ago

“Got roof and bike racks installed by the boys at Narellan store. Quick and easy and they were very knowledgeable. Highly recommend them.”

Helpful Report

Posted 1 year ago

“Great product great service fast delivery”

Helpful Report

Posted 1 year ago

“Excellent site with an awesome product selection. Super prompt dispatch and good communication.”

Helpful Report

Posted 1 year ago

“Great service. Very speedy delivery and great product. The customer service team were great when I had a query - they resolved it over the phone with a friendly manner.”

Helpful Report

Posted 1 year ago

“Ordered a set of racks online. Paid my money. Then got an email the following day saying that racks I ordered are not in stock. Will take 4 months to get another shipment. Have asked for refund. Waste of everyone's time. Raaaa..”

Helpful Report

Posted 1 year ago

We can understand this is frustrating, we rely on our suppliers to notify us of the wait times of specific products so that we can better communicate to all customers. We hope you try us again in future.

Posted 10 months ago

“You have been let down by your choice of courier. Goods have gone from Adelaide to Melbourne and now in Sydney, a week going in the wrong direction. Couriers Please are the worst freight Co in the business. Having stock on hand and sending it out is not the same as me having it.”

Helpful Report

Posted 1 year ago

Were sad to hear your item has taken the long way around. We try and have as many courier options available at all times to suit all customer needs. We value your feedback and hope to have you purchase through us again.

Posted 10 months ago

“Great communication”

Helpful Report

Posted 1 year ago

“Super quick click and collect- thank you 😊”

Helpful Report

Posted 1 year ago

“I paid extra for express shipping (estimated 1 day) however the product did not arrive for 6 days. The product was only sent after I inquired as to its whereabouts on the third day.”

Helpful Report

Posted 1 year ago

Hi Shane , We were experiencing a higher than normal amount of ordering during this time and caused delay in the dispatch in your item. No courier company can ever guarantee a 1 day delivery time and is only provided as an estimate. The item travelling from QLD to WA would have also contributed to the longer delivery time. We hope you enjoy your Thule Chariot Jog Kit 2 and have taken your feedback on board. Thank you

Posted 10 months ago

“Great support and very helpful”

Helpful Report

Posted 1 year ago

“Easy to order online”

Helpful Report

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,234 reviews