Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.24

4.2 Rating 1,266 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t had the product yet so bit early to be asking for a review Also I order from you because I needed for the Easter weekend and the expected delivery time was one day but it still isn’t due until next Tuesday Only given 2 stars as someone from customer services did at least reply”

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Posted 9 months ago

Hi Matthew! Your order was dispatched the next business day. We feel this is a very responsive time, but completely understand you're so EXCITED to use your roof racks. We'll pass along this feedback to the freight company.

Posted 9 months ago

“Great service”

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Posted 9 months ago

Great to hear Robin! Such a pleasure to help you!

Posted 9 months ago

“Excellent service. Great price.”

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Posted 9 months ago

Glad you enjoy our prices Roy! Hope you come back for the great service!

Posted 9 months ago

“Helpful service, great prices for name brand priducts. Only disappointment was slow shipping - they offer free delivery but I chose to pay extra for express post - that was a waste of money! Took two days to dispatch, and when send they chose not to even send express post despite having paid for it. Still, I would probably use them again and just drive to wherever the actual shopfront is.”

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Posted 9 months ago

Thanks for your review! We'll look into this and hope to improve this part of service!

Posted 9 months ago

“Great service”

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Posted 9 months ago

Thanks Greg! Can't wait to have you back!

Posted 9 months ago

“Walked in, asked for a part and was immediately provided with what I needed. Friendly and well informed team. What more could you want? Highly recommended.”

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Posted 9 months ago

Thank you so much for taking the time to rate Roof Racks Galore with five stars! We truly appreciate your kind words and support.

Posted 9 months ago

“Friendly helpful service”

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Posted 9 months ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 9 months ago

“Easy and fast”

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Posted 9 months ago

We're thrilled to receive your kind words. We look forward to helping you again in future.

Posted 9 months ago

“Easy to order and very fast delivery”

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Posted 9 months ago

Thanks for giving us your insight Roy!

Posted 9 months ago

“Good service, fast delivery”

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Posted 9 months ago

Thanks for your Review Glenn!

Posted 9 months ago

“Easy to purchase and super speedy delivery. Highly recommend”

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Posted 9 months ago

We appreciate your kind words! It's fantastic to know you enjoyed your time with our service.

Posted 9 months ago

“Two days from order to delivery received. Item exactly what I wanted and is awesome.”

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Posted 9 months ago

Thank you for taking the time to share your positive experience.

Posted 9 months ago

“Fast delivery”

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Posted 9 months ago

We're so happy to hear you had a positive experience.

Posted 9 months ago

“Through no fault of Roof Racks Galore i ordered a wrong part. Their service and delivery could not be faulted”

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Posted 9 months ago

Thank you for your insight Marc!

Posted 9 months ago

“I hope the products are okay. This rating is for the delivery service. Star track provide no indication that the parcel is about to arrive. Then, if no one is home, it doesn't get dropped off at the nearest Auspost....it gets taken back to the airport and I had to call them to reschedule. Which was 4 days later! And there's no guarantee that I'll get it on that day either, because they don't provide any ETA other than the 8hr, 9-5 window. So unbelievably poor given the automated notifications that other couriers provide.”

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Posted 9 months ago

We are sorry you had this experience with the courier Dan, we understand this must have been very frustrating. We're glad to see your items have been delivered.

Posted 9 months ago

“Super fast service, great value, good customer service.”

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Posted 9 months ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 9 months ago

“Excellent advice and support. Couldn't have helped more.”

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Posted 9 months ago

Thanks for leaving us a great review Ian! Hope you enjoy your items!

Posted 9 months ago

“I'm not one to usually leave reviews but this company has been amazing to purchase from! Quick to reply to messages, quick to post & quick to recieve! The roof rack fits perfectly & easily to my vehicle!”

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Posted 9 months ago

We can't thank you enough for taking the time to share your positive feedback!

Posted 9 months ago

“I ordered a childs bike seat (Thule Yepp 2 Maxi Black) from this company on sale for $239.20. They advertised Free Shipping with 3 day delivery to Sydney metro. The next day I recieved an email saying that the product is out of stock and will take 2 weeks to deliver AND (this is the kicker)... "your order has come through to us as an “Additional Freight” query in which we have been quoted $73 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $73 freight charge from your end." I honestly thought it was a joke initially but they are serious. They take orders advertising free freight and then contact you after asking for money to recieve your order. If it's not a scam it's very close to one. Buyer beware!”

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Posted 9 months ago

We understand your frustration, Brett! We try to be as flexible and accommodating as possible. Reaching out with an additional freight request is not something we do lightly and take customer service very seriously. We hope to have this improved as soon as possible.

Posted 9 months ago

“Very pleased with the service and delivery of a few items I order for my Yakima bike carrier. Thanks guys!!”

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Posted 9 months ago

Thank you for choosing us, and we look forward to serving you again in the future

Posted 9 months ago

Roof Racks Galore is rated 4.2 based on 1,266 reviews