Roofsimple Inc Reviews

Name: Roofsimple Inc
Address: 211 S Royal Ave, Front Royal
Rating: 4.92

4.9 Rating 315 Reviews

98 %

of reviewers recommend Roofsimple Inc

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4.9

Based on 315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

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Phone:

5406923808

Email:

support@roofsimple.com

Location:

211 S Royal Ave
Front Royal
22630

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Anonymous

Anonymous // 01/01/2019

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“TERRIBLE DRIVERS”

Helpful Report

Posted 1 month ago

“Our experience with using Roofsimple to replace our roof did not go well. BUYER BEWARE! Although we were happy with the high quality of the GAF roofing material in the end, Roofsimple made huge mistakes in not covering our brand new TREX deck and patio for protection. Consequently, when they replaced the fascia, the Roofsimple team allowed a large amount of nails and other debris to fall onto the deck and patio. In addition, when they removed the existing gutters, Roofsimple dropped the gutters onto the deck and patio, scraping it badly. Overall, Roofsimple caused a significant amount of damage to our personal property, and we weren’t pleased. We were surprised to hear that they told us it was not part of their standard business practice to provide protection to a homeowner’s property when replacing fascia. Wow, we called that response extremely neglectful and disrespectful! Our deck isn't even two years old yet (built in November, 2022) and the fact that they didn't care about the damage they caused, they showed no empathy for our feelings or property. Their lead foreman (Nathan) eventually did work with our patio-deck builder to replace the damaged pieces. Kudos Nathan. However, when we raised the issue and dissatisfaction with their lead sales guy (Luke) and headquarters management, we asked for compensation for the trouble and they ignored our emails and phone calls. Crickets! Clearly, Roofsimple was trying to hide from their mistakes and failed to provide any just compensation for damaging all of our personal property. Stay away from Roofsimple!”

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Posted 1 month ago

“Roofsimple are crooks! I had them install a new roof on my house in Luray, Virginia. The adjuster from Roofsimple told me they would work directly with my house insurance company. The house insurance sent them the money directly to them, the amount they paid was $3,400 more than the amount for the replacement of the roof for additional damage caused by the storm. They have told me many times with many excuses that it was an oversight and they would return the money to me, and now they have stopped answering my demand for the return of the money. I'm pursuing other legal means to get them to return the money. They are DAMN CROOKS!”

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Posted 2 months ago

“Roofsimple to the rescue! I live in a neighborhood where Roofsimple was replacing roof after roof due to wind and hail damage. I reached out to my insurance company for an inspection, after which they claimed there was virtually no damage. A few months later, I witnessed a roof on the house directly across the street from me being replaced. My neighbor had the same insurance provider as me, and he told me that not only was his roof replacement being covered in full, but he was also getting new gutters. So I spoke to the contractor doing that job (NOT Roofsimple) and he was under the belief that my claim was denied because I didn't use a public adjuster to negotiate on my behalf with the insurance company. I agreed to sign a contract with him and his public adjuster (NOT the public adjuster Roofsimple works with). A few months passed before my insurance company once again rejected the claim. My contractor said that the public adjuster would continue to fight for our claim, but several months passed and nothing materialized. On top of that, the public adjuster offered no updates ... there was no communication from him via email, text or phone. Enter Lou Strosnider from Roofsimple! Lou knocked on my door one afternoon to offer his services. I explained to him what had transpired so far and he felt confident that if I cancelled my existing agreement and let him and Roofsimple's public adjuster (ClaimStar) deal with the insurance company that they would be successful. So I did, and sure enough I now have a new roof and new gutters. Lou deserves special recognition. He's a go-getter who works tirelessly on behalf of his clients. I highly recommend Roofsimple and suggest you ask for Lou specifically, if he's available in your area.”

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Posted 3 months ago

“Kenneth Richards Arrived @ 645am, had the roof stripped by 815am, completed at 1135 am. I am more than happy of the service they did. will recommend tis company to everyone.”

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Posted 4 months ago

“Roof Simple was professional and did an excellent job. Lou explained the process well and answered all of our questions. The installation crew completed my roof in a timely manner and cleaned up all the trash at the end of the day. I would definitely recommend Roof Simple.”

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Posted 4 months ago

“The team is wash very professional. They did an outstanding job and left the ground around the house very clean.”

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Posted 5 months ago

“Roof Simple arrived when promised and performed all work and clean up within nine hours. This included a whole house roof with an attached two-car garage as well as a one car detached garage. All shingles were secured with 4-6 nails each and they did a thorough job in cleaning up all trash and debris. We are very pleased with services provided and highly recommend Roofsimple for your roofing needs.”

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Posted 7 months ago

“Henry Morgan was the Roofsimple project manager assigned to our roof replacement project. He was very professional and knowledgeable about the process, he contacted me the night before and told me what time he and the crew would be on site and they were right on time he kept me up to date on everything during the process and then made sure I was completely satisfied with the final product which I was very satisfied. The entire Roofsimple team and installers were great.”

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Posted 8 months ago

“Roofsimple very great company to work with. work is really good.Peyton Who is a roof simple employee very informative and a great guy. Very happy with the new roof”

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Posted 11 months ago

“This was our first experience working with Roofsimple. We were referred by our kids who also had their roof done by them. I can honestly say, that for us, it was an experience that I don't think could have gone any better. John Snyman explained everything clearly to us so we would understand all the steps involved, and everyone we met couldn't have been nicer. All involvement with the insurance company was taken care of by John and his team. One of the best parts was having a roofing Project Manager, Lee, on site, who oversaw all work taking place and made sure that whatever was being done, was done right. You couldn't ask for more. Then, we got "more". Project Manager Lee's Manager, Lawrence, came over and also did a complete overview of everything that was done and took care of some small additional items that he felt should be taken care of. So, I ask you. How could anyone ask for more? We (my wife and I) wholeheartedly recommend Roofsimple to anyone in need of a new roof. You won't find better customer service and higher quality work. Top notch for sure.”

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Posted 1 year ago

“Excellent job from RoofSimple sales (John Snyman) through the entire insurance claims and adjudication process, honest and upfront with all related paperwork, explanations, and inspection activities; communication was outstanding throughout what turned out to be a lengthy and complex process. Work crews were on time and finished their work on a difficult multi-pitched sharp angled roof in one day, thorougly cleaning up the site afterward. Small concerns with the shingle debris and gutters that were rectified quickly. Thank you to the entire team for making this easy and virtually worry free!”

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Posted 1 year ago

“Beware of cancelation clause in contract. I was over charged in penalty clause. Too many e mails regarding updates in estimates to insurance co. seemed to me trying to gouge insurance co”

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Posted 1 year ago

“Roofsimple did a totally Professional Job from start to finish, in replacing our roof, Anthony, who did the initial assessment, was Professional, Knowledgeable, and Personable. He explained and guided us through all the steps of the process, from arranging for the claim and the settlement with our Insurance Company, following up choosing materials, and completing the Contract.I was contacted and notified at every stage, and all the scheduling was on time! Del and James who were the site foreman overseeing the work and explained the work process and progress. The landscaping around the house was protected before work commenced, and the entire site was spotlessly cleaned up after the work was completed. The entire crew was professional, organized, and efficient, and did an overall great job! The new roof looks fantastic, we are Thoroughly Pleased, and could not be happier!”

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Posted 1 year ago

“We are pleased with the work that was done, on time and within budget, in a very professional manner. I highly recommend Roofsimple!”

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Posted 1 year ago

“A five star company. From the beginning with Max to the end yesterday with Lee has been a pleasure, cannot forget to mention Elizabeth who kept us up to date on delivering the materials to when the installs were going to be done. Always came when they said they would, if not we always got a phone call. Excellent customer service.”

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Posted 1 year ago

“Fully committed to follow-through. Everyone I dealt with displayed pure and positive integrity. The installers clearly showed that they were able to analytically and efficiently solve problems to deliver quality results.”

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(Roofsimple) - Posted 4 years ago

“Very responsive and timely. The crew was well-staffed and ready and able to get the job done quickly and correctly. I really appreciate it!”

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(Roofsimple) - Posted 4 years ago

“Very professional throughout the entire process, especially in their communication prior to and on the day of the install. Quality people, quality work.”

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(Roofsimple) - Posted 4 years ago

“Prompt. Efficient. Excellent communication throughout the entire process, I really can’t ask for more. They even gave me the extra shingles for the shed I’m going to build! Definitely recommend Roofsimple.”

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(Roofsimple) - Posted 4 years ago

Roofsimple Inc is rated 4.9 based on 315 reviews