Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed delivered before original date given”

Helpful Report

Posted 9 years ago

“My grandson absolutely adores this. It is easy to clean, very functional with a good dose of fun.”

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Posted 9 years ago

“Excellent service, with good telephone contact from helpful courteous and efficient staff. The high sleeper arrived on time and was exactly as described ; my grand daughter loves it. Excellent all round!”

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Posted 9 years ago

“Great delivery time”

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Posted 9 years ago

We love to receive reviews like this so thank you very much for taking the time to share your experience with RTG. The Tam Tam White/Grey Bunk Bed is a fabulous bed and is very popular. Please do tell your family and friends about us and we hope you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service !”

Helpful Report

Posted 9 years ago

It is great to receive your review about your new Solitaire White Bunk Bed. Thank you also for your comments about RTG's service - it is always reassuring to hear that you had a great experience with us. Best Wishes, RTG.

Posted 4 years ago

“I used their website to check the bed, but then phoned up to place the order and ask some advice on the various mattress choices. They also price matched too.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Thuka Trendy 29 High Sleeper. It is wonderful to hear that we were able to assist you in finding the perfect mattress. and that your daughter, family and friends love your new bed. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Called delivery company three times over a period of four weeks. Finally have delivery expected over a month after the delivery company received it. The delay was worrying, and I still don't have it. The expected delivery time was 15 to 20 working days and the actual delivery time will (I hope) be over 30 working days.”

Helpful Report

Posted 9 years ago

Thank you for leaving your comments. We are sorry to hear that you have not received your order. We have spoken with Stompa and we understand that their delivery team (Jade Logistics) have previously tried to contact you to offer you a delivery date but they could not get hold of you. Please be assured that Jade Logistics are actively trying to work with you and plan your delivery as soon as possible and they will call you again today. If you need any more help, please contact Customer Services on support@roomtogrow.co.uk or call 0333 006 3096.

Posted 4 years ago

“Found the website good and good communication from the company - pity the same can't be said about the delivery company”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We are sorry to hear that you have not yet received your order and we have been advised by Stompa that you will receive your order today - we understand that you have already spoken to the delivery team about this. Best Wishes, RTG.

Posted 4 years ago

“Lots of products to choose from and easy to contact when I had an order query.”

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Posted 9 years ago

Thank you so much for leaving a review for RTG. We're absolutely delighted to hear that you are very happy with your new Flick Bunk Bed. Please tell your family and friends about us and do come back and see us again. Best Wishes, RTG.

Posted 4 years ago

“Really good value and quality.”

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Posted 9 years ago

“Really helpful, friendly and professional”

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Posted 9 years ago

Thanks for leaving a review. We're pleased to hear you're happy with your Stompa Casa Foam Set and the efficient service you received from RTG. Please do come back and visit us again.

Posted 4 years ago

“The staff at RTG itself were very efficient and helpful but you need to seriously address the delivery company you use. 1) The bed was delivered the first time partially damaged. The boxes had clearly been manhandled - one of them was torn and the ladder inside damaged. The second had a footprint on it. 2) The bed had been supplied in two colours. A picking error at the warehouse. I do appreciate this happens but my husband had taken time off work to work on our son's room while we were away so it was very frustrating. 3) RTG arranged replacement parts quickly but delivery let them down. The courier firm texted me 18/11 to say that they would deliver on 19/11. There was going to be nobody home so I rang them that evening to re-schedule. No answer so I left a very clear message. When we were out the following day the delivery man rang my mobile saying that he was outside our house. After emailing RTG I was told that they would rearrange delivery the following Tuesday but they would ring to confirm a delivery time. I heard nothing on Monday so rang the courier in the afternoon and was told that she would ring me back, which she never did. I am annoyed that I had to chase them up, particularly after everything that had happened. We have a completed bed and it is a very nice product. But I will still be contacting RTG to replace the damaged ladder.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the warehouse and delivery team. We are taking steps to ensure this kind of experience doesn't happen again in the future. Please do contact support@roomtogrow.co.uk or call 0333 006 3096 to discuss replacement parts and we'd be happy to help. Best Wishes, RTG.

Posted 4 years ago

“Was very good”

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Posted 9 years ago

Thank you for leaving a review for RTG and your new Solitaire White Single Bed. We hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Marked down again for poor delivery but the product itself is lovely (note comments on other seven draw unit, same apply here)”

Helpful Report

Posted 9 years ago

“Most excellent sales team and lovely web site. I still have not received all of my order though and some of it arrived damaged (only slightly and I will not bother return it)”

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Posted 9 years ago

Thank you for your comments. We understand that your Alfie delivery has been booked in with you for today. This item is handmade to order so we appreciate it does take a little longer, but we hope you agree that it's worth the wait. If you would like to report any product issues, then please email support@roomtogrow.co.uk and we'd be happy to help. Many thanks, RTG.

Posted 4 years ago

“The wait time was long and the delivery slots limited with little flexibility.”

Helpful Report

Posted 9 years ago

Thank you for your comments. As detailed on our website delivery is estimated at 14-28 days. The manufacturer's delivery team do try their best to be as flexible as possible so we do hope your goods arrived on the agreed date. Best Wishes

Posted 4 years ago

“Great service and fast delivery.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Solitaire White High Sleeper. It is marvellous to hear that your child loves their new bed and we hope that we hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Easy to order and fast delivery service. Dealt with any queries immediately.”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. It is always wonderful to receive praise for our customer service and delivery teams. We know that you'll enjoy your new Solitaire Ultimate High Sleeper with Desk and Chest for years to come. Best Wishes, RTG.

Posted 4 years ago

“Unhappy at being charged £35 delivery on a £400 order plus £50 to return an item I ordered by mistake. It's made the lovely low bed for my toddler an expensive mistake.”

Helpful Report

Posted 9 years ago

Thank you for your comments. To keep our prices competitive we do have to charge delivery separate on orders under £500 and we are transparent about this on our website. As we use a third party delivery company we are charged for collections as detailed in our T&Cs. We are delighted to hear that you love your new Kurt Single Bed. Best Wishes, RTG.

Posted 4 years ago

“Speedy, kept us informed for delivery times, friendly driver”

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Posted 9 years ago

Thank you so much for leaving a review for RTG. The Solitaire Midsleeper with Bookcase and Chest is a popular combination and we're delighted to hear that you are very happy with your new bedroom furniture. Please tell your family and friends about us and do come back and see us again.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews