Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Management and tracking of the delivery was poor. Was not given options for a delivery date. Given the value and leadtime i dont understanding why this was not the case. Used my landline number for all call even though I had supplied a mobile number. In this smart phone age this could be as lot better.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your comments. Sorry to hear that the delivery service did not meet your expectations and your comments have been passed on to Stompa. Your comments are valuable to us as we are always looking at ways in which we can improve our services. Best Wishes, RTG.

Posted 4 years ago

“The service we received from room to grow contacts could not be faulted. Their delivery promises and estimated delivery times were meet exactly as quoted by the ladies in their office. We did have one slight problem with one of the mattresses which we had taken delivery of, however, this was rectified with great efficiency by these ladies. We are not putting the bed together until early in December but I have every confidence that it will be perfect for our grandchildren when they visit us for a sleepover.”

Helpful Report

Posted 7 years ago

Thank you very much for sharing your experience with us. I will be sure to share your comments with the customer service team and they will be delighted to receive your recognition. Best Wishes, RTG.

Posted 4 years ago

“Very quick delivery with no hiccups. Really great and strong product. Mattresses feel quite soft but for kids they seem to love them. Would definitely recommend and a really good price.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and your new Solitaire White Bunkbed. Thanks also for recommending us. Best Wishes, RTG.

Posted 4 years ago

“Great customer service. Received a call 2 days after ordering to ask when we could receive the bed. Bed arrived in great condition.”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us and we're pleased to hear that we met your expectations. Best Wishes, RTG.

Posted 4 years ago

“The customer service person I spoke to was friendly & helpful but the first delivery 'attempt' was postponed without warning (I had to phone to find out) and second was 2 hours past the 6pm deadline. They did keep quiet so they didn't wake the kids though.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We do appreciate your frustration with your delivery being cancelled at the last minute, but this was due to a very unusual situation and one that was outside of our control. Thank you for your kind words regarding our customer service and we value your comments. Best Wishes, RTG.

Posted 4 years ago

“Product arrived outside the 7-14 days advertised. After contacting RTG I was told that there had been a delay and someone would be in touch to arrange delivery ASAP. After hearing nothing for a week the product eventually arrived - thankfully we were in to receive it. I don't think I'll be shopping at RTG again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment. We are sorry about the delay you experienced with your order and we do expect the delivery team to call and advise our customers of any expected delays and delivery timescales. Your comments are valuable to us and we are pleased to hear that you have received your furniture now. Best Wishes, RTG.

Posted 4 years ago

“Purchased jubilee roomsets in ivory and soft grey, really pleased with quality and colours. Good value, sturdy furniture.”

Helpful Report

Posted 7 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your honest feedback on your new Jubilee furniture. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Excellent product & service. Would highly recommend this company. No qualms about purchasing from them again.”

Helpful Report

Posted 7 years ago

We love to receive reviews like this so thanks for taking the time to let us know you had a 5-star experience. We look forward to hearing from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“I had a few issues with delivery and communication from RTG. The girl I dealt with via email (Jennah) was always really helpful and responded quickly but it seemed the different elements of the business weren't working well together. Everything got resolved in the end but it was a lengthy process.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are sorry that you had to chase for delivery information and for the inconvenience you experienced on this occasion. We are pleased that we could resolve this for you. Best Wishes, RTG.

Posted 4 years ago

“Very quick delivery. Small problem with one bean bag but swiftly replaced without any fuss.”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us. It was our pleasure to help you with your order and we hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“I had to phone twice to find out when the bunk bed would be delivered-in the end it was over a month not the 10 to 15 working days quoted. There was no choice of delivery day. It would be appropriate to communicate with customers to update them on orders if there is any delay beyond the quoted time.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced with Stompa's delivery team. Your comments are valuable to us and please be assured that we have passed on your feedback to ensure this doesn't happen again. Best Wishes, RTG.

Posted 4 years ago

“Had an issue with expected delivery time and it took several calls over a few days to resolve. I must stress it was resolved satisfactorily in the end but was not a brilliant experience.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment about your experience. We are very sorry for the delay you have experienced waiting for your furniture and we understand your frustration, but we are pleased that we could help resolve this to your satisfaction. Best Wishes, RTG.

Posted 4 years ago

“Ordered online-arrived a few days later-got a call on my mobile from the driver and gave instructions to leave with the mother in law over the road while I was at work. The cabin bed was time consuming to build but it should be-because it was quality. Daughter ecstatic!”

Helpful Report

Posted 7 years ago

Thank you for shopping with Room to Grow and taking the time to share your feedback. We love to receive reviews like this so thanks again for sharing. Best Wishes, RTG.

Posted 4 years ago

“Excellent service, we had a problem with our delivery at first with the courier they use and they sorted the issue immediately and we had fast delivery. Customer and staff were very polite and professional and the children's beds are very high quality! Really pleased thank you”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us and we are pleased we could resolve the delivery to your satisfaction. It is lovely to receive your complimentary comments about our customer service team and over the moon that you have also rated your CK White Single Bed and Dream Tube Bed Guards so highly. Best Wishes, RTG.

Posted 4 years ago

“Yes”

Helpful Report

Posted 7 years ago

Thank you for leaving us the highest service rating. Best Wishes, RTG.

Posted 4 years ago

“I don't know where to start really but we have found the service from room to grow very poor. We received no updates about our existing order which resulted in me ringing constantly to first be told they didn't have the stock then told they only had part of the bed and could not send the whole bed. When the bed eventually came (after 3 weeks of ordering it) it had no instructions!. All this was bad enough but it was myself who had to ring constantly to get updates on our order. When i expressed my unhappiness about our situation we got offered half of the delivery fee back (£17.50) which i felt was a bit of an insult after all the stress we experienced. We eventually were offered the full delivery fee back but weren't particularly happy after all the disappointment. On a positive note we are pleased with the bed when we got it.”

Helpful Report

Posted 7 years ago

This has been an unusual situation for us, and as a company we do not like to hear of any unhappy experiences from our customers. We are sorry about the inconvenience caused and are very pleased to hear that you are happy with your new Jubilee Single Bed in Ivory White. Best Wishes, RTG.

Posted 4 years ago

“We ordered a Stompa bed through Room to Grow the first bed came with so many dents in it that had been tried to be repaired, we were very disappointed...... I contacted Room to Grow and they were happy to send out a new bed, the new one came without any problems! So thank you Room to Grow we r very happy”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you with your order and we are delighted that you have rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Very quick delivery, informed all the time what was happening and lovely high quality bed. Made very well and easy to assemble.”

Helpful Report

Posted 7 years ago

Thank you for sharing our experience with us. It really means a lot and we value your comments and 5-star rating. Best Wishes, RTG.

Posted 4 years ago

“Great service, arrived exactly on time. My Grandaughter adores the bed”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. We always strive to deliver the best possible experience so thank you for giving us a 5-star rating. So pleased to hear that your Grandaugher adores hew new Thuka Trency Midsleeper A. Best Wishes, RTG.

Posted 4 years ago

“Very good quality furniture looks very nice in my daughter's room, they could have made it easier to assamble it but overall I am happy with the product.”

Helpful Report

Posted 7 years ago

Thanks for leaving us a great review. We really do appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews