Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered online and they contacted us when there was a minor problem (the tent we had ordered had been discontinued by the manufacturer) and offered a selection of alternatives. Delivery was within the timescale.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your feedback is valuable to us and we're delighted to hear your comments on assembly and that your son loves his new Flexa Harry Midsleeper. Best Wishes, RTG

Posted 4 years ago

“Product exactly as described. Took over seven hours to assemble! But worth the time and effort. Our daughter is over the moon, delighted with her new bed! Looks great. Very well manufactured, superb quality.”

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Posted 9 years ago

“Very pleased with service, email communication and phone call to arrange delivery. Delivery all on time, very pleasant, helpful delivery driver.”

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Posted 9 years ago

Thank you so much for leaving your valuable review for RTG. We are delighted to hear your comments about the service you experienced and it's wonderful to hear that your daughter loves her new Graphite Compact Bed - it's certainly a very popular choice for reasons you have identified. Kind Regards, RTG

Posted 4 years ago

“Delivery was on time.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Stompa UNO 7 High Sleeper, Clip on Shelf and Mattress. We really appreciate hearing about your experience and the assembly comments which we have passed on to Stompa. Thanks again.

Posted 4 years ago

“Part of my order was not delivered and I had problems getting the delivery company to call me back.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control. We do hope you are pleased with your new Solitaire White Midsleeper with Navy & Red Tent and Bunk Bed Buddy.

Posted 4 years ago

“The bed was not delivered as expected within the 5 - 7 days estimated time frame. When queried our address had beed taken incorrectly, and delivery was arranged for the following day. That attempt failed (due apparently to the van being stolen), and another delivery was arranged, but still went to the incorrect address. We finally received the bed, though not in the finish we had wanted, because again the details were taken down incorrectly when the order was placed over the phone. Overall the customer service we received was helpful but ineffective. The product is good, but I couldn't recommend the company.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry for the inconvenience you have experienced. We do send an email order confirmation for our customer's to check after the order has been placed. This should eliminate any issues with contact/delivery details and ensure that the correct goods are ordered. We are pleased to hear that you are happy with your new Solitaire White Midsleeper.

Posted 4 years ago

“Very poor communication. The advertised delivery timescale of 10 - 15 days was not met. Product ordered on 27th November was not delivered and upon enquiry a delivery date of 5th Janunary was offered. I cancelled the order and bought from John Lewis.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry we were unable to deliver your goods within your preferred time-frame - we do state 15 - 20 working days within your order confirmation email and we are aware that the delivery team had difficulty contacting you. We do use Stompa's delivery team as do John Lewis and we hope you have received your goods.

Posted 4 years ago

“OK but please see below. A lot of money considering the time to assemble Please get the factory to look at quality control”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We?re sorry to hear that you didn't have a great experience with the assembly of your bed. We appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“I had to chase confirmation of delivery after not hearing anything for 12 days. Then they were good at keeping me informed about delivery, I.e. When my bed had been loaded, when it was expected etc.. (Couldn't fault that part). However the worst aspect, which wasn't acceptable, I had to unload the cabin bed myself with the driver crushing my hand in the process. Over 2 weeks later it's still painful.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We have sent you an email and are awaiting your response to try and resolve this matter for you. Please do get back in touch. Kind Regards, RTG.

Posted 4 years ago

“Called for help on how to order and advice re paying extra for putting the furniture together”

Helpful Report

Posted 9 years ago

We are delighted to receive a review like this so thank you for taking the time to comment. The Loft Mezzanine Bed in Grey Oak is very popular for the reasons that you have mentioned and we know you'll enjoy your new furniture for years to come. Please tell your family and friends about us and we hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Just one piece was left behind and had to be delivered the next day.”

Helpful Report

Posted 9 years ago

We're pleased to hear that you and your granddaughter are happy with your new Thuka Trendy 29 High Sleeper and the service you received from RTG. Please do come back and visit us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service! They called to ask if they could deliver the bunk beds early, txt to say they were delivering, took the parts upstairs for us. They were prompt sending us a spare part as one was slightly damaged but still able to use it. Very happy customer & would definitely be using the company again if we need to.”

Helpful Report

Posted 9 years ago

We love to receive reviews like this so thank you very much for taking the time to share your experience with RTG. We are delighted to hear your comments about our service and the overall quality of your new Stompa CK White Bunk Bed. Please do tell your family and friends about us and we hope you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Lovely bed, daughter is extremely happy”

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Posted 9 years ago

“Good”

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Posted 9 years ago

Thank you for leaving a review for RTG. We are delighted to hear that your children love their new London Bus Bunk Bed. We know they'll have hours and hours of fun (and hopefully lots of sleep too) in their new bed. Best Wishes, RTG.

Posted 4 years ago

“Room to grow was good, but delivery was poor. Waited all day for delivery, did not come so phoned RTG. Got in contact and said defiantly coming. Wanted another 2 hours and still not arrive. Next day said due to break down but not really believe as not say that when phoned up previous day. Also no phone call before delivery or when not coming! Don't know why delivery can't give time slot and not just whole day, must have delivery order. However RTG helpful and contacted company for us.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Unfortunately, as we use Stompa's delivery service, the delivery issues you have experienced were out of our control. We do hope you enjoy your new Stompa Uno 4 Cabin Bed and Small Clip on Shelf. Best Wishes, RTG.

Posted 4 years ago

“Service was good and delivery quick although very little warning and had difficulty contacting the company/ delivery driver to attempt to alter delivery date”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Solitaire White L-Shaped Bunk Bed. The Solitaire range is very popular and you are quite right that this particular bed is very flexible. I'm afraid we currently do not offer home assembly, however, it is something we are looking in to for the future. Best Wishes, RTG.

Posted 4 years ago

“Easy ordering and excellent coms with regards to delivery.”

Helpful Report

Posted 9 years ago

It is great to receive your review about your new Flexa Jessie Midsleeper with tent and that your daughter loves her new bed. Thank you also for your comments about RTG's service - it is always reassuring to hear that you had a great experience with us. Thanks again.

Posted 4 years ago

“Good item, when the black one I wanted was out of stock I was contacted very quickly and offered an alternative. Food service”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Thuka Trendy Ladder Safety Kit. Unfortunately, the black safety kit was discontinued but we are pleased to hear that you are happy with you new blue safety kit. Thanks again.

Posted 4 years ago

“Excellent to deal with when booking on phone.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and sharing your experience. We are pleased that we were able to resolve things to your satisfaction. Best Wishes, RTG.

Posted 4 years ago

“Communication good - delivered on time - very straightforward. Would recommend.”

Helpful Report

Posted 9 years ago

Room to Grow is rated 4.3 based on 2,439 reviews