Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Write Your review

Tell us how Room to Grow made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people on the phone are helpful and polite.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review, your comments are much appreciated. Best Wishes, RTG.

Posted 4 years ago

“We had stompa bed and mattress and accessories little one and it's great. She loves them and bed looks like it's built to last. Fingers crossed. Thanks will definitely order again.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a review of our services and your Stompa CK White Single Bed, Underbed Drawers, Stompa S Flex Airflow Mattress, Twit Twoo Owl Single Duvet Set and Blue Gingham Bean Bag Chair. We are delighted to hear that your little girl is happy with her new bedroom furniture and accessories. We hope to hear from you again the future. Best Wishes, RTG.

Posted 4 years ago

“There was some confusion with delivery and the bed delivery was not very flexible at all. However the furniture is lovely but the bed does seem to be a bit too big for the mattress which slides about on the bed”

Helpful Report

Posted 7 years ago

Thank you for leaving a review of our services. We are always looking at ways in which to improve our delivery service so your comments are appreciated. We are delighted to receive your comments about your Jubilee Ivory White Furniture and Angel Double Bed. The bed frame takes a 135 x 190cm mattress, however, I can see from your order that you didn't purchase a mattress from us so it might be worth checking your mattress specification. Best Wishes, RTG.

Posted 4 years ago

“Beautiful bed nightmare to put up best pay the bloke who delivers it ...took 9 hrs ? ! Excellent excellent quality really solid”

Helpful Report

Posted 7 years ago

Thank you for your 5-star review of our services. We really do value your feedback and it is great to hear how highly you rate us and your new Solitaire White L-Shaped Bunk Bed. Best Wishes, RTG

Posted 4 years ago

“Fabulous service from ordering to assembly. Thanks so much.”

Helpful Report

Posted 7 years ago

Thank you for your comments. It is great to hear about your happy experience and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“My clock arrived with its battery cover missing. I contacted customer services who sent me a new replacement straight away.”

Helpful Report

Posted 7 years ago

Thank you for your review. We were sorry to hear that you were missing a part and we were very happy to help resolve this. Best Wishes, RTG.

Posted 4 years ago

“Called up the company several times before ordering to obtain some basic details about product and delivery. Friendly staff who don't know a lot. They kept promising to call back but almost never did. Product difficult to install (I ordered a loft bed). Worst was that when I wanted to return an up-opened desk I was surprised to learn that their mandatory pick-up was more than half the cost of the desk!!! Archaic company with bad service. Don't trust them and avoid!!”

Helpful Report

Posted 7 years ago

Thank you for your comments. We pride ourselves on customer satisfaction and quality of service and we do respond to our customer's as soon as we possibly can, and once we have the relevant information to share. Our Terms and Conditions do state that if you would like us to collect products that are not required on your behalf we will charge a fee for doing so. I understand that you are liaising with our customer service team on this matter. Thank you, RTG

Posted 4 years ago

“Ordered Saturday arrived Monday lunch. You can't get better than that!”

Helpful Report

Posted 7 years ago

Thank you for your valuable comments and for leaving a 5-star rating. We are delighted to receive your review. Best Wishes, RTG.

Posted 4 years ago

“Easy to order Quick delivery Took long time to assemble the products”

Helpful Report

Posted 7 years ago

Thank you for rating our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Great service- excellent product!”

Helpful Report

Posted 7 years ago

Thank you for rating us so highly. We value your comments and delighted to had a 5-star experience. Best Wishes, RTG.

Posted 4 years ago

“Very friendly service on the phone - happy to rearrange my delivery to a more convenient date.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. We are delighted to receive your comments and happy to help. Best Wishes, RTG.

Posted 4 years ago

“Prompt delivery and excellent quality product - very satisfied”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. Your comments are valuable to us and we appreciate hearing about your experience. Best Wishes, RTG.

Posted 4 years ago

“Quick delivery although not pre arranged. The guy turned up all of a sudden and it was pure conincidence that I was in. Bed is fantastic for what we need but has taken a while to put together. Every part comes with their own instructions and there is nothing that pulls them all together as one product.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that you did not receive a pre-call - we expect this to happen for all of our orders so please accept our apologies. Your comments about your Solitaire L-Shaped Bunk Bed are valuable to us and we appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“The bed and actual service from room 2 grow was good. Unfortunately the delivery was really difficult to organise and caused confusion.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. It is good to hear that you found our services satisfactory and we are sorry for any inconvenience you experienced waiting for your delivery. Best Wishes, RTG.

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

Thank you for rating our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Excellent service from ordering to delivery, I ordered the wrong size mattress protector and did not realise and customer service rang me to ask if it was for the mattress I had ordered and changed the size for me, that is wonderful service. The men who came and delivered and put up the bunk beds where brill they were quick polite quiet and clean, it was worth paying the extra to have that done. The whole experience from start to finish was perfect and I would definately recommend to anybody and the girls love the bunkbeds”

Helpful Report

Posted 7 years ago

Thank you for leaving a 5-star review of our services. It was our pleasure to contact you and check your order details with the aim that we were able to amend your order before anything had been despatched. We are so pleased to hear that you rate our delivery and assembly service so highly - the assembly team are very experienced and as you say takes them very little time indeed. Thank you again and Best Wishes, RTG.

Posted 4 years ago

“All very straight forward, however late communications regarding delivery date.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. To enable us to deliver our products quickly we use an express delivery service. As our website states, notification for delivery is typically 24 hours prior to delivery once the route has been planned. We are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“Excellent service, beds do take up to 6 hours to put together but that is because they are so solid and well built. Very spacious, my girls absolutely love them, steps are very safe and sturdy. I am 6ft 2 and have slept in the bottom bunk. All in all, very very happy with my purchase.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and for rating us so highly. It is great to hear that you found our services to be 'excellent'. Best Wishes, RTG.

Posted 4 years ago

“Excellent bed and paying extra to have it assembled for me was worth every penny! I was disappointed, though, that I didn't receive the free Bendy Bunk Light that was offered at the time I ordered because I apparently hadn't ticked the box saying I wanted it. I had wrongly assumed this would be included automatically. After complaining, though, I was offered the light for half-price, which I considered an acceptable compromise.”

Helpful Report

Posted 7 years ago

Thank you for your comments. Sorry to hear that you missed the tick box for your free bendy bunk light but glad we could come to an acceptable compromise. Best Wishes, RTG.

Posted 4 years ago

“I only needed to contact customer services one but the lady I spoke with was very helpful and followed up with an email shortly after.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and letting us know that you found our services very helpful. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews