Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.26

4.3 Rating 2,437 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, speedy service every time I’ve used them.”

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Posted 3 years ago

Thank you for your 5 star review, we are delighted you are happy with our service. Thank you for shopping with us. Best wishes RTG

Posted 3 years ago

“""”

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Posted 3 years ago

“Delighted with the high bed for my Grandson. Very sturdy and well built. Also many thanks to the young man who constructed it all on his own (Ben). He was wonderful.”

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Posted 3 years ago

Thank you for your comments, we will certainly pass on your kind words to Ben. We are delighted you are happy with your Podbed Gaming Highsleeper with Chair Bed, it is a very popular bed! Best wishes RTG

Posted 3 years ago

“It looks like a good sturdy bed. It took two half days to put together, though. It would have helped to have the parts numbered and better explanations on how/ which way to assemble.”

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Posted 3 years ago

Thank you for leaving a review, we will certainly look into the packaging and assembly to see what can be done. Best wishes RTG

Posted 3 years ago

“when they said it would be back in stock it did so delivery came within good time.”

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Posted 3 years ago

Thank you for taking the time to leave feedback. We are pleased you were happy with the delivery experience. Best wishes RTG

Posted 3 years ago

“Excellent correspondence, early delivery, recommended.”

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Posted 3 years ago

Thank you for taking the time to leave feedback. We are delighted you are happy with your experience. Kind regards RTG

Posted 3 years ago

“Poor service not organising delivery’s Part missing totally disaster”

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Posted 3 years ago

We are sorry you have parts missing from your order. These have been requested from the warehouse for delivery asap. Sincere apologies, RTG

Posted 3 years ago

“Great customer service and easy delivery and set up. Thanks for your professionalism.”

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Posted 3 years ago

Thank you for your 5 star review, it means a lot to us!

Posted 3 years ago

“Good delivery time, average quality bed that took 10 hours to put together, partly due to mis sized pieces”

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Posted 3 years ago

Thank you for your comments. please can you advise on the parts that were incorrect? This is very unusual for a Tam Tam bed. Perhaps one of our fitters can contact you to discuss this?

Posted 3 years ago

“Took 2 months to come when they said it would be 10 days. Little communication only when I emailed them.”

Helpful Report

Posted 3 years ago

We are sorry for the delay in delivery, we have been experiencing some stock delays but you should have received our communication updates. Your feedback will be passed on to our customer service team, please accept our sincere apologies.

Posted 3 years ago

“Awful. Really poor communication throughout and the lady on the phone was completely disinterested and just kept saying it was in quality control. When it did finally arrive, two parts have damage and marks on them but I waited so long that I can't be bothered getting them replaced. I won't be using this company again.”

Helpful Report

Posted 3 years ago

We value your feedback and this will be passed to our Customer Operations Manager. We are sorry for the delay with your delivery and the lack of communication, we should have kept you informed of any delays. If you can please advise the parts that are damaged we will get replacements sent out to you. Best wishes RTG

Posted 3 years ago

“The mattress I received was fine however it took over a week to be delivered despite being noted as 1-2 days when I placed the order. I ordered it from room to grow despite the product being £20 more expensive as I needed a quick delivery - an alternative company offered a 1 week delivery. After calling I was informed that there was just an error and my order had been missed in dispatch. I was promised next day delivery but it came 2 days later. So in the end it would have been lower cost and I would have arrived sooner had I gone for the competitor. No compensation or apology received.”

Helpful Report

Posted 3 years ago

We are sorry there was a delay with your order and it was missed in dispatch. This was a genuine error which we are looking in to ensure it doesn't happen again. We are a partner with Jay-be and this is very unusual. Sincere apologies for the delay.

Posted 3 years ago

“Thank you so much for such an excellent service. I ordered a bunk bed and mattress, super comfortable and excellent quality! Kids simply love them”

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Posted 3 years ago

Thank you for your review of the Sleeptight Premier Mattress, we are thrilled your kids are happy!

Posted 3 years ago

“Bought the Stompa UNOS 28 bed with pull-out desk, hutch and cube for my daughter's small room. We built everything except the pull-out desk, which we realized was going to be too awkward for the space. The pull-out desk is in the box, unopened. I wouldn't have minded paying for shipping to return it, as it was my error to order it. But Room to Grow will not take it back because it was "purchased as part of a set". Nobody local to me has the same bed but needs the desk, so what can I do but just bin it? Such a waste.”

Helpful Report

Posted 3 years ago

Thank you for your comments. We will investigate this further.

Posted 3 years ago

“Very well made furniture and delivered on time with friendly driver. Product appears well made and solid which you want for your children. The majority of the building was straight forward. However the design and installation/instructions for the desk under the bed in my opinion was very poor. It is for this reason I have given a review of 3 stars. If this was improved it would very likely have been 5 stars”

Helpful Report

Posted 3 years ago

Thank you for taking time to review your purchase. We will pass on your comments to Thuka regarding the desk design and installation. Your feedback is really important to us.

Posted 3 years ago

“Delivery time was longer than anticipated, but otherwise everything was fine. The bed is good quality and a good price.”

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Posted 3 years ago

Thank you for leaving a review, we are sorry for the delay which was due to delays in our stock arriving in the UK. We are thrilled you are happy with your new bed.

Posted 3 years ago

“Helpful initially. Delivery slot is not very flexible without large delays. Bit missing needed for construction so currently can not build which is frustrating.”

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Posted 3 years ago

Thank you for leaving a review. We are sorry you had some missing fixings and understand your frustration. Our team have arranged for the missing fixings to be sent out immediately. Best wishes RTG

Posted 3 years ago

“Good communication and a good range of beds. Delivery was slower then the 2-4 weeks stated.”

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Posted 3 years ago

Thank you for leaving a review. We are sorry there was a delay on your delivery, we do try and meet the estimated delivery times but occasionally in busy periods we can get a slight delay. Please accept our sincere apologies.

Posted 3 years ago

“I would not reccomend this company, I will no longer use it myself, ordered a bed with them on pre order, had to wait almost a month after it was due to actually get my bed, was continuously back and forth trying to sort it and never seemed to get anywhere. The bed finally arrived a month late and after paying over £500 (mattress incl) for it to have scratches and paint coming off it. Had already waited long enough and could not be bothered with the hassle again. So no would not recomened and will not be using again.”

Helpful Report

Posted 3 years ago

We are sorry you are unhappy with your bed. We have had some challenges with our supply chain which has caused some delays but you should not have scratches on your bed. If you can send pictures of the damage to support@roomtogrow.co.uk we can resolve this for you. Sincere apologies again.

Posted 3 years ago

“I was super impressed with the service I received from Room to Grow. I ordered one of their bunk beds, which turned up quickly and communication was managed very well. I was also particularly impressed with the service I received when I had a question about mattresses - they were very quick to answer the phone (very unusual these days) and were very helpful. The bunk bed is great quality and looks good. Thank you very much.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for leaving us a review. We are so happy that you enjoyed your experience with us. We hope that your new bed will bring many happy nights sleep. Our product specialist's are always happy to help with any queries. Best wishes RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,437 reviews