Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered the item. Paid for the item. Waited several days but did not receive the item. I had to contact them only to be tol that the item was not made anymore. Waste of time.”

Helpful Report

Posted 8 years ago

Thank you for your comments. This was a very unusual situation and we are ever so sorry that we could not fulfil your order. As we explained at the time, the manufacturer did not make us aware that this item had been discontinued, but as soon as were told this item was removed from our website. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 4 years ago

“Our order was dispatched quickly and delivery arrangements were convenient.”

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Posted 8 years ago

“Very poor communication regarding delivery . Zero information regarding the second delivery !!”

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Posted 8 years ago

“Superb product, good price and arrived quickly. What more can you ask for?”

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Posted 8 years ago

“Helpful. good, prompt service.”

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Posted 8 years ago

“Good although I wasn't contacted to say when bed would be delivered, a delivery man just rang 5 mins before arriving”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. You should receive a pre-call at least the day before your estimated delivery so we are sorry to hear that this did not happen. We will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Very fast delivery great transaction.”

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Posted 8 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with RTG. Best Wishes, RTG.

Posted 4 years ago

“High quality bed delivered quickly and professionally. Customer service is top notch, we were called just after the order was placed to confirm details and discuss.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for sharing your experience. We are over the moon to hear that you had a first rate customer experience and we hope to hear from you again in the future. Please do tell your family and friends about us. Best Wishes, RTG.

Posted 4 years ago

“I have rated overall Poor. The actual bunk bed itself is what we wanted, the price was fair and the website very easy to use. HOWEVER the delivery was simply atrocious. Firstly there was no contact in advance to appoint the delivery time or date and so we were not expecting it when the delivery man just "turned up", this caught us by surprise as were about to go out, we hadn't arranged or cleared the space for the massive boxes - I noted at the time of purchase that my phone number was on the billing section of the Invoice but the delivery driver stated "you did not put your phone number on the order!"); Secondly, the delivery man asked me to help him carry things in - but I had not actually anticipated the size and substantial weight of the 4 boxes which were individually VERY heavy and as a result each box obviously had to be lifted in separately, each as a "two man lift" by the delivery man and myself. I felt exasperated and annoyed by time he left and could not believe the service. You may say "oh well the delivery was 'free'" but that is incorrect as the delivery was "not charged" only after we spent over £500 and qualified for free delivery online and the small-print stated 'into property'. And in any case the delivery service, whether chargeable or not, should be scheduled as a convenient time and be delivered into the property by the courier. Simply not good enough.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are ever so sorry that the driver turned up unannounced as all deliveries should be scheduled in advance directly with our customers. This is not normal practice and we do expect our delivery team to liaise with us if they have missing customer information. As our website clearly states under the 'delivery' tab for this particular product, it is to a ground floor room of choice. We have passed on your comments to the delivery team involved. Best Wishes, RTG.

Posted 4 years ago

“Seems to be issues with the delivery/assembly side of things. I am still waiting for my order- well over the 20 working days I was quoted. However room to grow seem quite efficient in dealing with my complaint and were quick to respond to my email. IF my delivery arrives next week as arranged it will have taken 29 working days in total.....be warned.”

Helpful Report

Posted 8 years ago

Thank you so much for your comments. We do work hard to ensure customer satisfaction and we are sorry for the delay in delivery that you have experienced. We have been working closely with Stompa's delivery team to secure you a delivery date which we understand is happening in the next few days. We do acknowledge that this should have been quicker and we are taking steps to ensure this doesn't happen in the future. Best Wishes, RTG.

Posted 4 years ago

“As I ordered item on line I have only spoken on chat with a very helpful lady to confirm delivery of my order. I had a phone call from the delivery company an hour later to arrange. I would of given the company an excellent, however I was not at all happy with an email reply I received on the complaint of the delivery itself! It was very non - committal and made me feel in the wrong for actually complaining. On delivery of my items the delivery driver told me he could not take the bunk beds up to the bedroom but would have to leave downstairs. When I explained they would be too heavy to lift myself and that it does state on the website that your items will be delivered to the room of your choice, he had no choice but too do it. The second driver with him was very helpful, even moved a small unit out of the way for me that I know he is not supposed to do , but did most of the lifting himself. A few corners of the boxes were damaged but other then a chip in one of the corner all was fine. (This was at the back of the bed so my husband told me it will be ok) There were other issues but wont go into detail.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and our services. We are sorry to hear that you felt let down by the delivery service. The delivery team do normally deliver to a room of choice, but they do request that the access is made clear so that they can safely deliver the furniture into the room of choice. This will avoid any unnecessary damages to your property and your new furniture alike. We are pleased that we were able to arrange a swift delivery for you. Best Wishes, RTG.

Posted 4 years ago

“Fabulous communication and service. There was an issue with one of the parts and Room to Grow sorted a new part direct from the manufacturer with no problem at all. Excellent.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you resolve your issue and we are delighted that you have rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Quick delivery.”

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Posted 8 years ago

Thank you for leaving your comments. Best Wishes, RTG.

Posted 4 years ago

“I wanted to change the delivery time and the ladies on the phone could not have been more helpful. The installers were polite and cleaned up after themselves and the product is of great quality. My son is over the moon Thank you”

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Posted 8 years ago

Thank you for leaving a review for RTG. We strive to give our customers the best possible experience so we are delighted to hear that you are happy with the service you received. Best Wishes, RTG.

Posted 4 years ago

“Good communication over delivery date. I paid for the assembly service and have no complaints about this.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We appreciate you sharing your experience with us and it would be wonderful if you could tell your family and friends about us - we'd love to hear from them. Best Wishes, RTG.

Posted 4 years ago

“Several telephone queries before delivery were promptly and professionally death with. Hard-to-find address, but delivery came on time. Very pleased with overall service.”

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Posted 8 years ago

Thank you for leaving a review for RTG. We always strive to deliver the best possible experience so it is wonderful to receive your review. Best Wishes, RTG.

Posted 4 years ago

“Highly recommend Room to Grow. Punctual service on delivery keeping me informed all the way.”

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Posted 8 years ago

Thank you for leaving a review for our services. It is wonderful to hear that you rate us so highly and we hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Brilliant bed perfect for a young boy to teenage years”

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Posted 8 years ago

“Very good service and sorted out a broken items quickly and efficiently. The products that chose are brilliant quality and nothing was too much trouble.”

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Posted 8 years ago

Thank you for leaving a review for RTG and the service you received. We appreciate your review and glad to assist you. Best Wishes, RTG.

Posted 4 years ago

“Very pleased with service. Delivered when they said they would.”

Helpful Report

Posted 8 years ago

Thank you for your review. We really appreciate hearing about your experience and it is wonderful to hear that you rate our services so highly. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews