Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing parts ! Scratched and damaged, terrible instructions! Very poor quality! So expensive for cheap Formica Avoid !!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write your response. We are very sorry to hear of your complaint. We have had no further contact from you advising your missing parts or you have had damages. If you report this to the support team they will help you to fix your bed as we haven't had any issues with this particular bed before. Many thanks Jennah

Posted 4 years ago

“Great communication and fantastic product”

Helpful Report

Posted 6 years ago

Thank you for your review regarding the Stompa Casa 4 High Sleeper. It's great to hear you have had a great service with us and love the new bed. Best Wishes Jennah

Posted 4 years ago

“I purchased a bed and mattress from RTG earlier this year. Befote sending them someone noticed that I'd accidentally purchased the wrong sized mattress and phoned me to correct this error. On arrival it turned out that one of the boxes had been labelled wrong and was the wrong colour. On contacting RTG they had another one sent out the next day and the incorrect one collected. Can't fault them for customer service and my daughter loves her bed!”

Helpful Report

Posted 6 years ago

Thank you very much for your wonderful review. It's great to hear you received a 5* level of service from our customer service team and they helped you with your order. We are sorry to hear of your delivery not going to plan but it's always good to hear that we fixed it efficiently. We hope your daughter loves her new Solitaire White Midsleeper with Bookcase and Chest for the foreseeable future. Best Wishes RTG

Posted 4 years ago

“I have had a few problems with the bunk beds I ordered. First the bunk beds arrived damaged then a few months later the step on the ladder broke. Both times however ?room to grow? have dealt with the matter quickly and I can?t fault them just a shame I?ve had such bad luck so far.”

Helpful Report

Posted 6 years ago

Thank you for your review and comments about our customer service team. I can see your liaising with the support team regarding your issue and they will do everything they can to help fix the fault with your ladder. Best Wishes Clare

Posted 4 years ago

“Great for sleep overs... perfect fit.”

Helpful Report

Posted 6 years ago

“My order to a while to arrive, however my emails were responded to quickly and the bunk beds I ordered were well worth the wait. Excellent quality.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review regarding your Classic Beech Bunk Bed with Trundle, mattress and bendy bunk light. We are sorry for any delays but it's great to hear the bed was worth the wait. We hope your child loves their new bed. Best Wishes Jennah

Posted 4 years ago

“Delivery was prompt. We ordered bunk beds and are very pleased with them. My daughters are over the moon with them!”

Helpful Report

Posted 6 years ago

Thank you very much for your lovely review. We are so pleased to hear that you received your bed in great timing and your daughter is over the moon with her Stompa Uno Multi-Bunk, we hope she loves it for the foreseeable future. Best wishes Jennah

Posted 4 years ago

“Love the bed! Just not white as stated, it?s more a off white creamy colour so it doesn?t match the rest of his furniture unfortunately. & didn?t leave spear screws. But the bed is perfect apart from that , so thank you”

Helpful Report

Posted 6 years ago

Thank you for your feedback.I'm sorry to hear of your disappointment with the colour, we do describe the solitaire range as a satin white and every white is different so it can be tricky. We have spare screws here at head office so if you did need anything further please contact us on support@roomtogrow.co.uk. Best wishes Jennah

Posted 4 years ago

“good quality on time delivery”

Helpful Report

Posted 6 years ago

Thank you very much for your review regarding your new Solitaire White Midsleeper with Pull Out Desk and Bookcase. It's great to hear you are happy with the quality of the product and the delivery was on time and a great service. We hope your child loves their new bed for the foreseeable future. Best Wishes Jennah

Posted 4 years ago

“They were really helpful when I had selected the wrong mattress online. My wee boy loves his new bed”

Helpful Report

Posted 6 years ago

Thank you for your wonderful 5 star review.We are so pleased to hear our customer service team really helped with your order and now your boy loves his new Stompa CK Single Bed. We hope he loves it for the foreseeable future. Best wishes Jennah

Posted 4 years ago

“The ordering on line was straight forward but delivery a nightmare. Only deliver Monday to Friday 9-5. Can?t choose a slot. Instead you get allocated a slot the week before and can accept or decline. After weeks of trying to get a slot I could do I have up and had to take half a day off work to get delivery.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a response. We are sorry to hear of your delivery complaint. Most of our delivery teams only deliver on business working days but we understand this can be frustrating and we are always looking at ways to improve our delivery services. We appreciate your feedback and hope your child loves their new cabin bed. Best wishes Jennah

Posted 4 years ago

“Poor delivery service (third attempt) from the supplier of the bed I ordered and various defects with the product. However on raising my complaint room to grow we're very helpful and friendly and I will be ordering from them again. I got my delivery refunded and a small refund from the cost of the bed.”

Helpful Report

Posted 6 years ago

Thank you for your feedback regarding the service you received in connection with your recent order. We are very sorry that you experienced issues with your Stompa delivery and product. This is not normal practice and we were more than happy to help resolve this for situation for you. We would be delighted to hear from you again in the future. Best Wishes, Clare

Posted 4 years ago

“The mid sleeper bed is lovely. It took a few hours to put together but there were no problems. It does need two people to put it together. My granddaughter absolutely loves it.”

Helpful Report

Posted 6 years ago

Thank you for reviewing our services and your new Frankie White Midsleeper. We are over the moon to hear that your granddaugher is thrilled with her new bed and that you have given us a 5-star rating. Best Wishes, Clare

Posted 4 years ago

“First time we?ve bought from this company and we were impressed. Delivery as stated with no issues. Product was of good quality. Construction instructions precise so able to assemble item without any hassle.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to review our services and your Jubilee Bunk Bed in Soft Grey with Trundle and Sleep Happy Mattresses. It is great to hear all about your experience. Best Wishes, Clare

Posted 4 years ago

“Room to Grow needs to be clearer on their website as to which products are in or out of stock. My daughter rang and was told items were in stock, that when I ordered the next day, turned out not to be.”

Helpful Report

Posted 6 years ago

Thank you for feedback. Unfortunately, the warehouse did not make us aware that this item was out of stock so we do apologise for any inconvenience experienced. Your comments are valuable to us as they help us to review or product offering and improve the service that we take pride in. Best Wishes, Clare

Posted 4 years ago

“Great service. Ready to be delivered much sooner than website suggested but my daughter?sbedroom wasn?t ready. A quick call to Roomtogrow and they offered me a range of later delivery dates.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave your fantastic 5 star review. We are super pleased to hear our customer service team helped you efficiently. We hope your daughter loves their new Solitaire White High Sleeper. Best wishes Jennah

Posted 4 years ago

“I had quite a few problems! Missing items and then a damaged headboard. However the customer service that I received was faultless and all was rectified promptly and effectively. The Jubilee bunk bed is first class and a product that I would most definitely recommend at a very reasonable price.”

Helpful Report

Posted 6 years ago

Thank you very much for your wonderful review. It's great to hear that our customer service and support team rectified the issues quickly and efficiently. We are very proud of our Jubilee range so it's very pleasing to hear your lovely response.We hope your children love their new bed for the foreseeable future. Best wishes Jennah

Posted 4 years ago

“Excellent communication from first ordering through to delivery date. The beds are just right for my two growing boys, and I can?t believe just how much storage and work space there is fitted underneath each bed! The boys are big fans of the secret cupboards in each stair!”

Helpful Report

Posted 6 years ago

Thank you very much for your wonderful 5 star review regarding your new Skye Highsleeper. We are very pleased to hear you received fantastic communication and the beds are perfect for your boys. We hope they love their new beds for the foreseeable future. Best Wishes Jennah

Posted 4 years ago

“Great”

Helpful Report

Posted 6 years ago

Thank you for your highly star rated review. It's great to hear you are super happy with our team. Best Wishes Jennah

Posted 4 years ago

“Very helpful. Helped with 2 orders and continued to keep me informed.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to leave us a review and for awarding us with a 5-star rating! It was our pleasure to assist you with your orders. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews