Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with a speedy delivery. However a few parts of the bed show quite deep scratches that have been painted over, which made us question quality control. One part was so bad and in full view once assembled that I called for a replacement, which I got after providing a photo. The service provided was flawless, the bed itself not quite as nice in quality as we?d hoped, for the price paid. However the colour is modern (grey) and my teenage son happy.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and furniture. We really appreciate hearing about your experience. Please be assured that this is not the quality we expect from the manufacturer and it was our priority to resolve this for you. We are very pleased to hear that your son is happy with his new furniture. Best Wishes, RTG.

Posted 4 years ago

“The measurements of the chest on the website were not accurate.we did not realise this until we had built it but I was satisfied with their response and compensation.”

Helpful Report

Posted 7 years ago

Thanks for leaving us a review. We received product information from the manufacturer and relied upon this information being correct, but thank you for bringing this to our attention. We are very sorry for any inconvenience caused and we appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“I was surprised how quickly they got in touch to organise delivery. They were very accommodating to try and find a date that was suitable for me. The delivery driver was very friendly and gave us lots of tips as we were putting the bed together ourselves.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you've had a good customer experience and that you've rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“We are yet to receive our 'trundle drawer' over a month after placing the order. I know it was out of stock initially. Since it has been back in stock I had a call to arrange delivery but when the day came around, nothing was in fact delivered. I had a second call a week later asking to deliver it the very next day. When I said that wouldn't be convenient I was told 'well we don't know when we will next be in your area' implying that any further delay is my fault. I have paid for goods and I feel it is Room to Grow's responsibility to ensure it is delivered in a timely manner.”

Helpful Report

Posted 7 years ago

Thank you for your comments. Please accept our sincere apologies that there was an initial delay with your trundle drawer due to it being out of stock. Our delivery team do work very hard and we are sorry for any inconvenience caused. We are pleased to hear that you now have received the trundle drawer. Best Wishes, RTG.

Posted 4 years ago

“Because the delivery is late and everything is not coming together I have to wait for the drawer for another two weeks for it. And I haven?t received the bed yet.”

Helpful Report

Posted 7 years ago

“The team were very helpful at every point - ordering on line was easy, I spoke to someone about our required delivery date (which they managed to meet) and the delivery / assembly person was very friendly, quick and tidy! Can?t fault anything.”

Helpful Report

Posted 7 years ago

Thank you for choosing Room to Grow and taking the time to share your feedback. We really do value and appreciate your comments and hope that we hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service, friendly and still very professional.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a wonderful 5-star review. We are over the moon to receive your kind comments. Best Wishes, RTG.

Posted 4 years ago

“Quick to contact about delivery”

Helpful Report

Posted 7 years ago

Thank you for leaving us a 5-star review confirming that you are happy with our services. Your comments about our delivery service are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“The order process was easy & only a short wait for delivery. Furniture is excellent quality & relatively easy to build. The only negative was the actual delivery. Although the man was very pleasant he was in such a rush he ran from van to door and wouldn?t take the boxes up to the bedroom! So I had 7 very large boxes stuck in my hallway & im 6 months pregnant!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Our website states delivery to a ground floor room of choice for this product - the delivery company are not insured to take the furniture to the first floor level so we are sorry about this. We are over the moon to receive your comments about your Jubilee Room Set E in Soft Grey and we do hope that your continue to enjoy your new furniture. Best Wishes, RTG.

Posted 4 years ago

“The furniture was delivered promptly. It looks great in my child?s room. I had ordered a high sleeper with all the matching furniture - desk, chest, bookcase, wardrobe. When it was built, everything looked very good but I realised I had mis- measured the size of the room as i?d forgotten the fireplace. This meant the wardrobe didn?t fit. I rang and explained and Room To Grow came to collect the wardrobe and refunded everything minus transport costs. I was impressed with that. My daughter loves her new high sleeper and feels very grown up with a desk.”

Helpful Report

Posted 7 years ago

Thank you for rating our services and for your comments. We were more than happy to help you with your order. We are delighted to hear that your daughter loves her new Solitaire furniture. Best Wishes, RTG.

Posted 4 years ago

“Service was good, bed and table work fine, pretty happy.”

Helpful Report

Posted 7 years ago

Thank you reviewing our services and your Hipster Single Bed and Hipster Bedside. We really appreciate your 5-star rating and comments. Best Wishes, RTG.

Posted 4 years ago

“Beautifully made , good quality bed my daughter loves it ! Arrived within five weeks only thing is that the delivery driver wouldn?t carry it up stairs and the bed is very heavy!!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services and your Fairytale Dream Upholstered Bed. We also love our collection of handmade beds because they are beautifully made and high quality and it is wonderful to hear that your daughter loves her new bed. Thanks for your comments about the delivery. As stated on our website our delivery team will deliver to a ground floor room of choice but we are always looking at ways in which to improve our services. Best Wishes, RTG.

Posted 4 years ago

“Excellent quality furniture and very helpful staff. Really pleased!”

Helpful Report

Posted 7 years ago

Thank you for leaving us a 5-star rating for our services and your Solitaire White Midsleeper with Navy and Red Tent, Stompa Superior Mattress and Solitaire White Tall Wardrobe. It is always great to hear about customer experiences and we really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Very professional”

Helpful Report

Posted 7 years ago

Thank you so much for reviewing our services and your new Solitaire White Midsleeper. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Sort out your delivery process. My sons bed was meant to be delivered 'late morning' on Tuesday. But I was promised a call when the driver was an hour away. At 7am they rang to say they were 20 miles away and would be with me around 8. Ok so far not very accurate on the time. 8 am comes, no sign, 8.30 no sign, eventually they arrive at 10.30 saying traffic was bad I help unload and after they have gone start unpacking and it's the wrong colour. Rang them up, they couldn't redelivery that day. I didn't know when I'd be able to get another day to work from home so had to ring them on Wednesday to give them the option of delivering in fri on or Tuesday am. But they said they'd call the day before to confirm, even on Thursday to say they weren't coming on Friday. Thursday came no contact, Friday came, no call. Monday came and I rang to check they would be delivering on Tuesday. Yep about 1pm... which was not morning! So they promised they'd be there by 12.30 as I needed to leave at 1pm. Tuesday am about 11.30 they rang to say they were an hour away. Then apparently an issue with the truck and they were going to be late. I rang the delivery company, who blamed bad winds (fair point for Tuesday am, but they should have built in more than 30 minutes contingency). Only thing they offered was redelivery on another day, I can't just work at home all week waiting for them! I rang Room to grow and they wanted to just pass me back to the delivery company. Took no ownership or accountability. Will not be buying again. Probably not Room to grows direct fault, but they didn't seem to care and they choose and manage the delivery company”

Helpful Report

Posted 7 years ago

“My order went through without a hitch! It arrived on time and the service was very good. They even price matched an item for me.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. We appreciate your comments and highest service rating and we were more than happy to help with your order. Best Wishes, RTG.

Posted 4 years ago

“We got the product as described and there was some really good, proactive communication to make sure that the delivery went smoothly. Only quibble was with the after sales support; we had an issue with one of the products and the email communication was a bit slow, although to be fair, that might have been the fault of the manufacturer.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services. We always aim to respond as quickly as we can with the correct information, but we were reliant on the manufacturer in this instance, so apologies for any delay in communication. Thanks for your comments and Best Wishes, RTG.

Posted 4 years ago

“Called to enquirie about my order and was helped efficiently and pleasantly. Driver courteous and helpful.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services and your new Solitaire White High Sleeper. We know that you will enjoy this furniture for years to come. Best Wishes, RTG.

Posted 4 years ago

“Very good and pleasant service on the phone and the nicest, most polite service from the delivery drivers. Only thing I would say is that the bed (Thuka Hi rise sleeper with desk and sofa underneath) is very time consuming and quite tricky to put together yourselves. It took my husband and I six hours!”

Helpful Report

Posted 7 years ago

Thank you for leaving a 5-star review for RTG. It is great to hear from you and your comments are much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Well organised delivery, great product easy to assemble, really sturdy and looks beautiful”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG. We are delighted to hear about your experience and receive your comments. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews