Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value compared to others we looked at, took a fair while to assemble (3-4 hours ish) but instructions were easy to follow and the bed itself is very good quality and most importantly my 5 year old son absolutely loves it!”

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Posted 10 years ago

“Service from the company was good, but the delivery option wasn't very flexible. I called to say that I would be at home all day for the delivery except I would need to pop out at 8.45am and 3pm for the school run. I was told there was nothing that could be done if the delivery driver turned up when I wasn't in and I would need to arrange for someone to be in while I was out, even for 10 minutes.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. To enable us to despatch products quickly on an express delivery we use a third party doorstep courier service. A calling card would be left with a telephone number to re-arrange delivery if you were not at the property. We appreciate your comments and we are currently researching additional delivery services.

Posted 4 years ago

“Quick delivery”

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Posted 10 years ago

“Excellent service!”

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Posted 10 years ago

“The item was delivered on time and was exactly as specified”

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Posted 10 years ago

“This bed is amazing! My son absolutely loves it! It took 3 of us over 6 hours to build and I would recommend you have a lot of clear space around you to make this up. The bed is sturdy and strong and I feel safe knowing my son is safe. Having stairs up to the cabin bed instead of a ladder does take up more room but is amazing. Thank you.”

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Posted 10 years ago

“The communication from them was fantastic. The couriers they use are polite and friendly.”

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Posted 10 years ago

“Good communication and reasonably quick delivery.”

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Posted 10 years ago

Thank you for your feedback. The Solitaire range of beds are extremely sturdy and to hear that your bed is wobbling is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096.

Posted 4 years ago

“The bunk ed that we bought had broken parts and I had to organise a replacement to be delivered. I must say that the people I spoke to regarding the delivery were. to that helpful and although they told me I would be contacted with an am or pm slot I wasn't either time. When I called up and questioned this the boy on the phone asked me to call another number rather than take ownership of the problem and find out for me.”

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Posted 10 years ago

“The supplier to Room to grow had informed them the supply would be delayed so they contacted us and asked what we would like to do, continue or cancel. We continued and the revised delivery date was spot on time.”

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Posted 10 years ago

Thank you very much for the positive comments. It?s always encouraging when customers acknowledge the good work of our team. We look forward to hearing from you again in the future.

Posted 4 years ago

“It seemed to take a while from placing the order to someone getting in contact to confirm delivery. Also I was told delivery in my area was just 1 day a week and they couldn't tell me any more than a couple of days in advance when this would be so I could not plan a day off work to take delivery. The approach was rather inflexible and not at all helpful AND they charged for the privilege!”

Helpful Report

Posted 10 years ago

We are sorry that you were frustrated with the delivery service, but as we discussed, we do rely upon Julian Bowen's delivery team to give notice and book in delivery directly with our customer's. We have passed on your comments to the manufacturer.

Posted 4 years ago

“Good quality and easy to put up”

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Posted 10 years ago

“Prompt service and delivery”

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Posted 10 years ago

“Quick delivery, good communication on delivery day”

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Posted 10 years ago

“Good choice of beds and delivery was at time stated.”

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Posted 10 years ago

“Very quick delivery, well organised. Well pleased I paid for 'installation' as it took two men used to constructing the bed more than 45 minutes to do it. An hour altogether with bringing it in, constructing and clearing out all packaging. Very pleasant and amenable guys too, a credit to the company”

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Posted 10 years ago

“The customer service was great and all my questions were answered. Disappointed with the overall look of the bed, although it is sturdy and made of good wood all the screws and fixings show as there are no cover caps to hide them and you can see holes all up the stairs and head board. I paid a lot for this bed and to me looks like an ikea bed but for a few hundred more!”

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Posted 10 years ago

Thank you very much for the positive comments - it?s always encouraging when customers acknowledge the good work of our team. We are sorry to hear that the product didn't meet your expectations but we feel that our website photography clearly highlights that the screws are visible on the stairs and headboard. Thank you again for your feedback.

Posted 4 years ago

“Its rather unfortunate but my first and only experience with Room to Grow wasnt a good one. I ordered a set of underbed draws to go with my Stompa Bunk Beds and not only were they late with my delivery but they only delivered half the package. I had to chase it up with a few phone calls to their Customer service team who were very polite, professional and helpful and managed to rectify the problem eventually they despatched the other half out.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. We?re sorry you're not entirely satisfied with how the product fits underneath the bed. We do appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“A piece was missing from our kit. The staff member I spoke to was very helpful and the piece arrived promptly.”

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Posted 10 years ago

“Good quality stuff and great staff very helpful”

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Posted 10 years ago

Room to Grow is rated 4.3 based on 2,439 reviews