Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Quick delivery.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and it's great to hear your comments about your Solitaire White Bunkbed and Thuka / Next Generation Superior Sprung Mattress. We hope to hear from you again in the future.

Posted 4 years ago

“Good communication and fast delivery”

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Posted 9 years ago

Thank you for leaving a positive review for RTG and the Solitaire White Bunkbed. It is super to hear that you are highly satisfied with the product and services received. Thanks again.

Posted 4 years ago

“Responsive service and timely delivery”

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Posted 9 years ago

Thank you very much for leaving a positive review for RTG and your new Stompa Play 2 Cabin Bed with Play Tent. We would love to hear from you again in the future.

Posted 4 years ago

“great product, great communication, fast and friendly delivery”

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Posted 9 years ago

Thank you for leaving a review for RTG. Your feedback is valuable to us and we're very pleased to hear that you rate the Thuka / Next Generation Pocket Sprung Mattress and Parisot Uber High Bed so highly. Thanks again.

Posted 4 years ago

“Took a while for delivery but very welled packaged and good communication”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. It is great to hear about your experience with RTG and the positive comments for the Cool Wagon. Thanks again.

Posted 4 years ago

“Really nice company to buy from particularly the delivery and communications.”

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Posted 9 years ago

Thank you for taking the time to leave a positive review. Our team works very hard so it's always great to hear that you've had a positive experience with RTG. We are also delighted to hear that you rate the Swan Single Bed, Stompa S Flex Airflow Deluxe Pocket Mattress and Mattress Protector so highly. Thanks again.

Posted 4 years ago

“Arrived quicker than the estimated delivery time, great communication. Only slight downer was that bed price reduced not long after I placed my order!”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are pleased to hear that you received your furniture within good time and that you are happy with our customer service. It is great to hear your comments on the Grey Oak Loft Day Bed and we're sure you will be happy with this for years to come. Thanks again.

Posted 4 years ago

“Cannot fault. Absolutely first class customer service and products”

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Posted 9 years ago

Thank you for leaving a positive review for RTG, the Stompa S Flex Airflow Mattress and the Loft Grey Oak bedroom furniture that you ordered. It is fantastic to hear that you are highly satisfied with all products and services received. Please tell you family and friends about us and we hope to hear from you again in the future.

Posted 4 years ago

“Great service and fast delivery.”

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Posted 9 years ago

“Super.”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you've had a good customer experience and that you rate your Stompa UNO S Midsleeper so highly. We hope to hear from you again in the future.

Posted 4 years ago

“Great service and quick delivery!”

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Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your review is valuable to us and it is great to hear that you are satisfied with all aspects of customer service, delivery and the Solitaire White L-Shaped Bunk Bed. Thanks again.

Posted 4 years ago

“Oh My God - this is BY FAR the best company I've ever dealt with, particularly relating to furniture purchases. The customer support is outstanding and when I had a question about the bed they even got a professional fitter to call me and help me out. I would wholeheartedly recommend this company to anyone”

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Posted 9 years ago

Thank you for leaving a review. We pride ourselves on customer satisfaction and quality of service so we're delighted to hear that we met your expectations. The Stompa Casa 2a High Sleeper is certainly very popular and we're happy to hear that you rate this product so highly. Please tell your family and friends about RTG and come back to see us again. Thanks again.

Posted 4 years ago

“Room to Grow was helpful on the phone. However they have no control over the delivery process. It says 7-10 days delivery but it took 8 days to receive the first call to arrange a delivery for a date which was 2 weeks away. We had to change the delivery date which meant for us to wait another month. I had to call 3 times to chase as noone was calling me to inform of a new date. Finally after the order date of 18 Feb we received the beds on 24 March.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We work very hard to offer a good service and on this occasion we do acknowledge that there was a production delay on the Stompa CK White Bunk Bed. This is highly unusual, however, please be assured that we will pass on your comments to Stompa. We do hope you will give us another chance in the future. If you would like to contact us directly to discuss the marks on the wood then please email support@roomtogrow.co.uk or call customer services on 0333 006 3096 quoting your order reference number and we'd be happy to help.

Posted 4 years ago

“The staff were outstanding, they went out of their way to help me and I really appreciated their help. I would highly recommend Room to Grow for their service and products.”

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Posted 9 years ago

Thank you very much for leaving a positive review for RTG. It?s always encouraging when customers acknowledge the good work of our team and the quality of the Thuka Trendy 15 Cabin Bed with Slide. Please do come back to see us again.

Posted 4 years ago

“Service was good”

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Posted 9 years ago

We are sorry you have had issues with your Stompa mattress, we will certainly speak to Stompa now we have been made aware and organise for a replacement to be sent to you. Our customer services team will contact you directly to arrange delivery and replacement hinges will be sent immediately. We will always rectify any issues with the utmost urgency.

Posted 4 years ago

“Great service”

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Posted 9 years ago

Thank you for your review. It is wonderful to hear that your children love their new Magellan L-Shaped Bunk Bed. Thanks again.

Posted 4 years ago

“Very prompt service, very good communication from order to delivery and assembly”

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Posted 9 years ago

Thank you so much for leaving a review for RTG. We are delighted to hear about your experience with our Customer Service team and also the positive comments about the Stompa UNO S Midsleeper 1AD with Pull Out Desk and Cube. Please tell your family and friends about us - we'd love to hear from them. We hope you will return and order from us again in the future.

Posted 4 years ago

“Very quick and helpful customers service”

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Posted 9 years ago

Thank you for taking the time to leave a review for your recent experience with RTG. Your feedback is valuable to us. We would love to hear from you again soon. Thanks again.

Posted 4 years ago

“Having placed an order for Stompa CK Starter Bed - White + Underbed drawer, the first delivery brought the incorrect bed and mattress. This was followed up with the order and photographs of the incorrect items. Yet the second delivery which brought the correct bed and took away the incorrect items still failed to bring the correct mattresses. After finally receing all the correct items ordered on the 3rd delivery, whilst happy with the product it was somewhat disappointing not to receive compensation (for at least the change in price to the discounted price at time of final delivery) for the frustrating process and time lag overall. Even if this was the result of the warehouse or logistics partners it is still the responsibility of the marketer.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. We are very sorry for the inconvenience you have experienced. Unfortunately there was a picking error at the warehouse and we apologise for the time you had to wait for replacement products. We do acknowledge that the exchange process should have been smoother and and we are taking steps with Stompa to ensure this doesn't happen in the future. We appreciate your valuable feedback. Thanks again.

Posted 4 years ago

“Customer service very good.”

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Posted 9 years ago

Thank you for leaving a review. The Solitaire range is very popular so we're sorry to hear that the Midesleeper and Pull Out Desk did not quite meet your expectations. The furniture should have reached you in perfect condition, so please don't hesitate to contact customer services if you'd like to discuss further - support@roomtogrow.co.uk or call 0333 003 3096.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews