Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products and friendly customer service. Delivery prompt, pleased to have added the assembly service. Very happy.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review for RTG. We love to hear about happy experiences so we are delighted to receive your comments about our customer service, delivery and home assembly service. Best Wishes, RTG.

Posted 4 years ago

“It took a very long time to receive our delivery. It took me contacting customer services and then I had a call to book delivery the next day. So presumably I had been forgotten.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear of your delivery delays and to hear you have damages. If you have any further damages please contact our support team on support@roomtogrow.co.uk and they will help issue you with anything you require further. Best Wishes RTG

Posted 4 years ago

“Good service from Room to Grow and bed is good quality. Disappointed that the delivery isn?t ?to room of choice? as it stated. I asked the delivery guys and they said no we only deliver to your door which meant my husband had to lug 4 heavy boxes up the stairs after it spent 5 days in our hallway...”

Helpful Report

Posted 6 years ago

Thank you for your kind comments about our customer service and your new Frankie Oak Midsleeper. You are quite right, the delivery service is assisted delivery to a room to choice, so we are sorry to hear about your disappointing delivery experience. This is not normal practice and we will investigate the concerns you have raised with the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“The company didn?t deliver when they said they would. It was annoying because I took time off work to wait in for the delivery”

Helpful Report

Posted 6 years ago

Thank you for taking the time to tell us about your experience. We are very sorry for the inconvenience you have experienced. The delay with the delivery team was unfortunately due to circumstances out of our control but please be assured we are continuously working hard with our delivery team to improve the delivery service for our customers. Our aim is to continue to offer the attentive standard for which we are known for and the service levels we pride ourselves on. Best Wishes, RTG.

Posted 4 years ago

“The bed I bought comes in two cartons. One has arrived and the other one hasn't about two weeks after purchase. What am I supposed to do with a bed base but no bed!?”

Helpful Report

Posted 6 years ago

Thank you for your response. We are very sorry to hear your bed base didn't arrive with your bed but we can see now you have received this. We appreciate your comments and are doing everything we can to make sure this doesn't happen again and improve our delivery services. Best Wishes RTG

Posted 4 years ago

“Good quality beds but poor & expensive delivery / installation services”

Helpful Report

Posted 6 years ago

“Firstly the order we put in for the solitaire midsleeper was put on hold without our knowledge just because the duvet cover we ordered with it was out of stock - this ended in two week delay. When the bed was delivered it had been damaged in transit and had to go back. It was delivered again and I received one pack in white and 1 in grey - not very happy!”

Helpful Report

Posted 6 years ago

Thank you for your response. We profusely apologise for the inconvenience that has been caused by our stock delays, delivery damages and issues. This is a very unusual situation for us and we have taken your comments on board with our delivery team. We appreciate your feedback and are always looking for ways to improve our services. We understand you have now got your lovely Solitaire White Midsleeper and hope your child loves it. Best wishes RTG

Posted 4 years ago

“The bed is very attractive and comfortable. My only comment is that it took quite some time to assemble and the assembly instructions could have been more straightforward; in some parts we had to backtrack and redo things.”

Helpful Report

Posted 6 years ago

“Very efficient process from order to delivery”

Helpful Report

Posted 6 years ago

We love to hear about happy experiences so thank you for sharing your review. Best Wishes, RTG.

Posted 4 years ago

“We had a faulty ladder part, the lady on the phone was really helpful and new part shipped out to us almost immediately. Very good service. The bunk bed is sturdy, nice colour and the kids love it.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We love to hear about happy experiences and we are delighted that we were able to resolve your faulty ladder part to your satisfaction and achieve a 5-star service rating. Best Wishes, RTG.

Posted 4 years ago

“We had an excellent experience from Room to Grow, from the point of ordering, which was pretty straightforward via the website. I ordered on a Thursday evening and the delivery service phoned me on the following Monday (a bank holiday!) to ask if they could deliver the next day within a timeslot! So they exceeded their stated delivery times of 3-7 working days! Another call on the Tuesday gave us a 20 minute warning of their arrival. Friendly and prompt delivery.”

Helpful Report

Posted 6 years ago

Thank you so much for your leaving us such a lovely review. We are delighted to hear all about your experience and we are over the moon to hear that your daughter loves her new Jubilee Midsleeper Combination. Best Wishes, RTG.

Posted 4 years ago

“No issues delivered on time and the customer service I called were very helpful.”

Helpful Report

Posted 6 years ago

Thank you for your lovely review regarding your new Solitaire Starter Bed. We appreciate your feedback and are happy to hear you have had a great experience with our customer service team and are very helpful. Best wishes RTG

Posted 4 years ago

“Excellent service .Delivery as arranged within time agreed by professional and helpful driver. Easy to assemble by my partner and myself. Looks lovely. My son was very excited and extremely pleased with his new bed.”

Helpful Report

Posted 6 years ago

Thank you for your superb review regarding your new Nordic High sleeper 3 with desk. It really is wonderful to hear you have had a lovely service with us and everything went smoothly from start to finish. We hope your son loves his new bed into the foreseeable future. Best Wishes RTG

Posted 4 years ago

“Great customer service, and sorted out a last minute change my order promptly and professionally (thanks Jennah).”

Helpful Report

Posted 6 years ago

Thank you very much for your highly star rated review regarding our customer service team. It's great to hear Jennah helped you with your order and we are very pleased that you have received a great level of professionalism and support from our team. We hope you and your child loves their new Stompa UNO S 1 Midsleeper with Pull Out Desk. Best wishes RTG

Posted 4 years ago

“The after sales service was very good. I was called promptly to advise of a delivery date and time which ended up being improved upon with delivery arriving the night before. Only negative was that the trundle did not form part of the delivery as this was to arrive separately and sadly this was not made aware to me.”

Helpful Report

Posted 6 years ago

Thank you very much for your great review regarding the Jubilee Room Set H. It's great to hear that our team was very helpful and you received some of your items sooner than expected. We are sorry regarding the separate delivery, we are looking at changing and improving our delivery services. Best wishes RTG

Posted 4 years ago

“Really pleased with the product and service. Quality of the bed is really wonderful and delivery and customer service was great too. Extremely pleased with the new bed. Thank you!”

Helpful Report

Posted 6 years ago

Thank you for your lovely review regarding your service with us. It's great to hear you've had a brilliant experience with us from start to finish and that you love the quality of your new bed. We hope to hear from you again in the future. Best Wishes RTG

Posted 4 years ago

“We ordered and received the bunk beds well within 5 days of ordering all pieces were well packaged with friendly delivery. We had a problem with the bed end as the holes were not central so they did not align with the horizontal panels. I sent an e-mail with attached photos and got a response the following day (Bank Holiday Monday) then was forwarded on to the support team who helped efficiently.”

Helpful Report

Posted 6 years ago

Thank you for your superb review regarding our service. It's great to hear you've had a great experience with us and our team, that helped you throughout your issue efficiently. We hope your child loves their new Jubilee Bunk Bed in Ivory White and everything is now well with the replacement part. Best wishes Room To Grow

Posted 4 years ago

“Friendly, efficient”

Helpful Report

Posted 6 years ago

Thank you for your high star rated review regarding the Dazzle Single Bed. It's wonderful to hear you are happy with our service and everything ran smoothly for you from start to finish. We hope your child loves their new bed. Best Wishes RTG

Posted 4 years ago

“Pleased with the captains bed and bedside table once we finally built it! Differing information given about delivery times/slots and the cabinet was delivered the night before without prior notice. Really pleased with quality of the mattresse, which is incredibly comfortable! Other than the points above very pleased with end result.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review regarding the New Jubilee Captains bed, chest and Mattress. It's great to hear you are pleased with the quality and your 4 year old loves their new bed and comfy mattress. We hope he enjoys it for the foreseeable future. Best Wishes Room to Grow

Posted 4 years ago

“Fantastic instructions for self-build and everything worked well except that the chair bed doesn't fit in the orientation described in the instructions (but it works even better in a different orientation).”

Helpful Report

Posted 6 years ago

Thank you for your fantastic review regarding your Stompa UNO 5 Nero High Sleeper, Stompa Mattress and clip on shelf. It's great to hear you are very happy with the bed and and our service was great. If you wanted to change the chair bed and need advise please contact us. Best Wishes RTG

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews