Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality cotton and nice to look at - the boys love them.”

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Posted 10 years ago

“Very quick service”

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Posted 10 years ago

“Room to Grow have offered a really great service and dealt with queries quickly and efficiently.”

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Posted 10 years ago

“Totally disappointed by amateurish delivery service as one bed part out of three delivered was the wrong colour. It took another two weeks of phone calls and emails with the courier to receive the complete order. Replacement part could not be delivered by the same driver collecting the wrong part. So it took a month to receive the whole order as they failed to deliver replacement on the arranged day.”

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Posted 10 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Unfortunately there was a picking issue at the warehouse and we apologise for the time you had to wait for a replacement. We were liaising with Stompa to rectify the issue at the time and we acknowledge the exchange should have been quicker and we are taking steps to ensure this doesn't happen in the future. We appreciate your valuable feedback.

Posted 4 years ago

“Very helpful, rang as soon as I had ordered to arrange a convenient delivery date. Good website, good prices”

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Posted 10 years ago

“Good website, user friendly. Friendly staff and quick and efficient delivery/assembly.”

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Posted 10 years ago

“From ordering to receiving the bed was no problem.”

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Posted 10 years ago

“Super quick delivery and pack left inside the porch as instructed. Thank you.”

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Posted 10 years ago

“Good service.”

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Posted 10 years ago

“the lack of weekend delivery and the fact that the delivery man refused to take the heavy beds to the bedroom left a rather sour taste to what are a good product”

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Posted 10 years ago

Thank you for your comments. To enable us to despatch our products on an express delivery we use a third party doorstep carrier service. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future. We are pleased to hear that you are happy with your Solitaire Midsleeper, Bookcase and Chest and thank you again for your order.

Posted 4 years ago

“Prompt on time delivery with call before hand to update when arriving. Very impressed”

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Posted 10 years ago

“Pleased with delivery and assembly of this”

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Posted 10 years ago

“""”

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Posted 10 years ago

“The service was excellent until the point of delivery. Delivery date was arranged, however the driver did not turn up with the bed and mattress and did not inform anyone he would not be delivering on the agreed date. the driver when he did deliver was alone, the bed was so heavy he was not able to lift alone, luckily there was a man available to help unload. however this was not expected to be the case, so not sure how the bed would have been delivered if this had not been the case.”

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Posted 10 years ago

Thank you for taking the time to comment. To enable us to despatch our products on an express delivery within 2-3 days we use the services of a third party doorstep carrier company. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future.

Posted 4 years ago

“Excellent service from start to finish :)”

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Posted 10 years ago

“The bed arrived with a bit missing and the service I received from room to grow was excellent and it was sorted out straight away.”

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Posted 10 years ago

“Easy to order, product came quickly and looks brilliant”

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Posted 10 years ago

“Things were really quite difficult attempting to order the wardrobe as the company could not find the item I wished to order. After numerous phone calls I gave up and ordered online. Rather stressful experience for something that should have been quick and simple.”

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Posted 10 years ago

Thank you for taking the time to comment. We?ve been in business 18 years and we work hard to create the best possible customer experience. We do offer an extensive portfolio of wardrobes so we are sorry to hear that we didn't meet your expectations. We thank you again for placing an order directly with our Customer Services team.

Posted 4 years ago

“Reliable service, good communication”

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Posted 10 years ago

“1. goods not delivered on specified date - no communication 2. delivery driver extremely rude and threatened to leave goods in driveway”

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Posted 10 years ago

We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint with the delivery company.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews