Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bunk bed is really amazing and my daughter is thrilled with it. It did take a very long time to put up. It would have really helped if there was a summary set of instructions. We made 2 single beds and then realised we had to take one apart to attach the other one to it... But the finished version is excellent Also only spoilt by one section being delivered wrongly - but you corrected it immediately”

Helpful Report

Posted 7 years ago

Thank you for sharing your review. Your comments are valuable to us and are much appreciated. We will certainly pass on your assembly comments to the manufacturer and we are pleased we could resolve your issue with urgency. We are very happy to hear that your daughter is thrilled with her new Solitaire White Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“Bought this bed for my 3 year old he loves it. Excellent quality and great delivery.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review of our services and your Solitaire White Single Bed and Stompa Superior Sprung Mattress. It is wonderful to receive your comments and super to hear that your child loves their new bed. Best Wishes, RTG.

Posted 4 years ago

“Fast delivery - bed taken straight into the right room. I did not give five stars because all the pieces were covered in sawdust and everything needed cleaning before assembly. I think this really should be done before packing in the factory. I also think it would be helpful if the pieces were numbered (I had to do this myself!).”

Helpful Report

Posted 7 years ago

Thank you for rating our services. It is unusual to receive these comments but we do value them and will pass these on to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“There was a delay on the items I ordered. However, I was kept up to date on weekly basis with expected delivery dates. For our inconvenience and patience we were offered a complimentary duvet set. I really appreciated keeping up to date and it was great to receive the duvet as a gesture of a goodwill. I would highly recommend Room to Grow based on my customer service experience!”

Helpful Report

Posted 7 years ago

We love to hear about happy experiences so thank you for sharing your review. We hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Customer Service was one of the worse I've experienced in years. Good product though.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had awaiting your delivery and it is a real shame that we were unable to offer you an initial agreeable delivery date. Once your goods are with the delivery team we are not directly involved with the route planning or booking in procedure, however, we understand your frustration and apologise for any inconvenience caused. Thank you, RTG.

Posted 4 years ago

“I'm sure the products will be great when they actually arrive, but over a month since ordering and we're yet to install the new high sleeper. Deliveries seem to happen once a week to London. As I'm working full time, I missed offered delivery slots, which were quickly filled by others more able to take daytime calls or to be at home on weekdays to receive deliveries. We'll get there eventually!”

Helpful Report

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we have been unable to offer you an agreeable delivery date so far. Please be assured that the delivery team are working on this and they will contact you in due course. Best Wishes, RTG.

Posted 4 years ago

“The service was fantastic as I had to amend my order. No fuss no quibble and the bed arrived on time. My children love it and the shelves are an an amazing idea as they have their own space. My only criticism is that it took 2 experienced men 6 hours to build and the shelves bits are plasterboard which split a bit. However they managed to sort it with different nails and it was fine. Overall more than delighted but you do need lots of time and experience to put this together as room to grow don't offer a build service for this model.”

Helpful Report

Posted 7 years ago

Thank you so much for telling us about your experience. We are delighted to hear that you thought our service was fantastic and we are over the moon to hear that your children love their new Flick Bunk Bed. Please do not hesitate to contact customer services if you wish to discuss the assembly in more detail. Thanks again for taking the time to comment. Best Wishes, RTG.

Posted 4 years ago

“I bought my son's bed at Christmas time and I'm still waiting for it to be delivered and mounted 6 weeks later. I received a call suggesting a Wednesday mid January and because a Wednesday is the only day during the week not suitable, I'm still awaiting further contact.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. I can see that there is a provisional delivery date planned in for Thursday 16th February and the delivery team will be calling you shortly to discuss this option. Best Wishes, RTG.

Posted 4 years ago

“Great service, fast delivery and a really lovely quality bed. Very happy and would recommend.”

Helpful Report

Posted 7 years ago

Thank you very much for leaving us a 5-star rating for our service. It is wonderful to hear that you also rate your Solitaire White Single Bed and Stompa Superior Sprung Mattress so highly too. Best Wishes, RTG.

Posted 4 years ago

“The quality of the goods is excellent and looks great. My son loves it. It would be great if we could have received it quicker but overall really good thank you?”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG. We appreciate your comments and hearing about your experience. Because of the size and nature of the product range, we use Stompa's 2 man delivery team to ensure we offer our customer's the best possible delivery service available. Best Wishes, RTG.

Posted 4 years ago

“I had to chase delivery date and when the item arrived there were no instructions. Upon opening the pack up found items to be damaged. To their credit instructions were emailed promptly and hopefully a replacement part will be on its way. In essence quality control is poor with reasonable customer service once chased.”

Helpful Report

Posted 7 years ago

Thank you for your comments. Delivery on this item is estimated up to 28 days so we are pleased to see that your furniture was delivered within this time frame. It is great to hear that your found our customer service helpful and we were able to assist you. Your replacement part has been dispatched for delivery within the next 24 hours. Please do let us know if you need any further assistance. Best Wishes, RTG.

Posted 4 years ago

“My son loves his new bed. Was delivered quickly and the delivery guys carried it through to the required room. very happy.”

Helpful Report

Posted 7 years ago

We love to hear about happy experiences so thank you for sharing your review. We are thrilled to hear that your son loves his new Urban 1 High Sleeper. Best Wishes, RTG.

Posted 4 years ago

“The instructions are very clear, the quality of the beds is very good, made of sturdy material. I feel my little granddaughters will be safe sleeping in those bunk beds which look meant to last. When purchasing these beds, be aware that assembly takes time and as the instruction booklet points out it truly takes 2 people 3 hours to do the job. However, although it is time consuming, you never feel lost as the guidance is good and the end result satisfying.”

Helpful Report

Posted 7 years ago

Thank you for your comments and 5-star rating of our services and your Solitaire White Bunk Bed and Bendy Bunk Light. Your comments are valuable to us and we really enjoyed hearing about your experience. Best Wishes, RTG.

Posted 4 years ago

“Came really quickly. Only downside is you don't get told the day stuff will be delivered. We were out when the bed came so it was left with our neighbour.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a great review. We are sorry you did not receive a pre-call as this is something that should always happen. Thanks again for rating us so highly. Best Wishes, RTG.

Posted 4 years ago

“Bed arrived quickly, all parts present and correct and fairly easy to assemble (took two of us). Feels quite sturdy in situ too. Only gave four stars because the material (to make the den underneath) attaches via a Velcro strip which is supposed to stick to the underside of the bed however, it did not stay attached to the bed at all and kept falling down. In the end I stapled gunned the Velcro strip to the wooden baton and now the strip, and more importantly the material, stays in place.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. It is very unusual to learn that the tent velcro would not stick to the frame - we would be happy to help resolve this for you, so please do contact customer services on support@roomtogrow.co.uk or call 0333 006 3096 and we would be more than happy to discuss this with you. Best Wishes, RTG

Posted 4 years ago

“Delivery took longer than expected, rather than thinking it would come between the given number of days, it take the full number of days to be delivered so I couldn't set up my daughters room as her birthday surprise.. bed is beautifully made, very strong and easy to do a self assemble. Happy that I can get another bed to join on when the baby is old enough to sleep in a single bed! Great buy!”

Helpful Report

Posted 7 years ago

Thank you very much for leaving us the highest service rating. We really do appreciate this and it is wonderful to hear that you are enjoying your new Solitaire White Midsleeper and Stompa Superior Mattress. Best Wishes, RTG.

Posted 4 years ago

“Great customer service, good communication with delivery companies. Beautiful well made beds that my children love and the style means that my children with grow into the beds well into their teens. My children are 5 & 2.5, the youngest needs a step to get in but she loves it. Both have said they are very comfortable”

Helpful Report

Posted 7 years ago

Thank you for taking time to leave a review for RTG. It is great to hear your positive comments about all aspects of service and your new Loft Day Beds. Best Wishes, RTG.

Posted 4 years ago

“Nice style bed, looks great but doesn't seem as solid as it should it's a bit shaky, we've tightened & tightened every screw but hasn't made much difference so that lets it down”

Helpful Report

Posted 7 years ago

Thank you for your comments. . Please be assured that the manufacturer has sold thousands of this particular model all across Europe, and has received great reviews. When assembled correctly, it meets all European/UK safety testing requirements, however, if you do have any concerns then please email support@roomtogrow.co.uk or call 0333 006 3096 to discuss and we'd be more than happy to help. Best Wishes, RTG

Posted 4 years ago

“Delivered well within the estimated time and conveniently arranged with us to ensure we were in for delivery.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services. Your comments are valuable to us. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews