Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.26

4.3 Rating 2,437 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Delivered promptly with no issues!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving a review and we are thrilled you are happy with the service provided. Best wishes RTG.

Posted 2 years ago

“poor service and poor communication!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. I am truly sorry you feel the service you were provided was poor as we take customer service extremely serious at Room to Grow. I will have a member of the customer service team contact you so we can understand exactly where we let you down and help prevent it from happening again. Best wishes RTG.

Posted 2 years ago

“Fast service and delivery. Well packed arrived perfect. Thank you”

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Posted 2 years ago

Thank you for leaving a review. We are delighted you are happy with the service provided and the Gummy alarm clock. Best wishes RTG.

Posted 2 years ago

“Refer product review”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. I will ensure you are contacted by a member of the customer service team to help rectify the issue. Best wishes RTG.

Posted 2 years ago

“I have emailed to complain about my recently order & sent photos but still a month ok have had no reply. Shocking!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. Unfortunately, I am unable to see any contact from you regarding this issue but I will ensure a member of the customer service team contacts you immediately to help resolve this issue. Best wishes RTG.

Posted 2 years ago

“Speedy delivery, responded to email queries, seemed relatively simple to build (I only had to help hubby few times). The tricky bit was the slats, that part definitely a 2/3 person job. Our daughter really loves it, plays in the den, sleeps in the bed so happy sleeping child = happy parents. So far anyway.”

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Posted 2 years ago

Thank you so much for leaving such a kind and uplifting review. Best wishes RTG.

Posted 2 years ago

“The quality of this furniture exceeded all of our expectations. It is really solid and beautifully made, as well as being completely practical for our daughter’s bedroom.”

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Posted 2 years ago

Thank you for taking the time to leave a review. We are thrilled the Bloc storage midsleeper with bookcase and chest exceeded your expectations. It is one of our most popular beds. Best wishes RTG.

Posted 2 years ago

“The bed looks to be good quality Only thing wrong was a piece missing now I’ve got to wait up to 10 days for a replacement as it’s coming from Denmark don’t know why just didn’t send me a new order as that was only 4 days delivery. But the problem was resolved quickly.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are so sorry you were missing a part from your order. It is regretful that on rare occasions a part may be missing but please rest assured your replacement part is on its way. Best wishes RTG.

Posted 2 years ago

“It was very attentive and kind!”

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Posted 2 years ago

Thank you very much for leaving a review. It will mean a lot to the team to know you have given them 5 star rating so thank you. Best wishes RTG.

Posted 2 years ago

“The bed not even lasted 6 months! It’s falling apart with cracks in few places.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. I am extremely sorry to hear your bed isn't in great condition after just 6 months. All our beds are of high quality so this is unexpected and not acceptable. I will ensure a member of our customer service team contacts you immediately to help resolve your issues. Best wishes RTG

Posted 2 years ago

“The buying process and delivery of my mid-sleeper beds was nice and easy. Beds arrived sooner than expected too. Keenly priced compared to other sites, however free delivery should be offered as a £30 charge for the 'easily accessible' Central Scotland was tough to take. Would recommend overall...”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave a review. We are really pleased you are happy with the service you were provided but we are sincerely sorry you believe the delivery surcharge is not warranted. The surcharge is what we are charged, I'm afraid, but I will ensure this is fed back. Best wishes RTG.

Posted 2 years ago

“No feedback on delivery dates. No contact. Haven’t received this yet.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review and I am truly sorry you feel you have been provided with poor service. I can see the estimated delivery for your order is 3 - 4 weeks and that the delivery will be in this time frame. You will be contacted 48hrs before delivery to confirm the delivery date. I will ensure a member of the customer service team contacts you immediately to confirm this. Best wishes RTG.

Posted 2 years ago

“Brilliant company, lots of communication which I like and the product is fantastic quality.”

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Posted 2 years ago

Thank you so much for leaving such a kind review. Best wishes RTG.

Posted 2 years ago

“Wonderful bed! My 8 year old loves it! My husband put the bed up in a few hours. Only downside, we’re struggling to find a desk chair that will fit under the desk. The ladders get in the way!”

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Posted 2 years ago

Thank you very much for leaving a 5 star company rating, well are all thrilled. Best wishes RTG.

Posted 2 years ago

“Very happy with this”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback! We are really glad you are happy with the service provided by Room to Grow and I will ensure this is fed back to the rest of the team. Best wishes RTG.

Posted 2 years ago

“The price was good, delivery was good, quality is good - it was all good! :) Thank you. I recommend Room To Grow for your bedding needs ;)”

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Posted 2 years ago

Thank you so much for taking the time to leave a review. We are overjoyed you are happy with the Thuka Hit 7 Highsleeper with desk and chairbed and we hope your child has many years of happiness using the bed. Best wishes RTG.

Posted 2 years ago

“Good product range with competitive prices: I purchased a Stompa bed and a mattress with cheaper prices than the Stompa website. The delivery service for the bed was also good: it was provided by a third party but it was all arranged very efficiently. Overall, I’m very happy with the products and service!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving such a kind review. I will ensure it is fed back to the rest of the team. Best wishes RTG.

Posted 2 years ago

“Delivered on time and excellent quality.”

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Posted 2 years ago

Thank you very much for leaving a review. We are thrilled your experience with Room to Grow and the quality of the Stompa CK Starter bed with extending mattress was 5 star. Best wishes RTG

Posted 2 years ago

“Great bed! My little girl loved it. There was confusion over delivery having waited in all day for it which never turned up but all is forgiven as we got there in the end and as I said my little one is over the moon!!! Thanks so much.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are so pleased your little one is over the moon with her Bloc Midsleeper. We are really sorry your delivery was delayed, our delivery team do always strive to ensure all deliveries are made on time but on the odd occasion, it is not always possible. Best wishes RTG

Posted 2 years ago

“Good prices but poor communication. I received no correspondence after payment. I was not informed when I had been dispatched therefore could not organise someone to be home for the delivery. I started a live chat, emailed and called. On the call I was told it would be with my that same day. I was very annoyed as I work fulltime and can not arrange someone at the drop of a hat! My neighbour kindly took the order in and the box was battered, broken both ends. One end soaked! Not happy and will not be a returning customer.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review as all feedback is greatly appreciated. From looking into your order it does appear that an order confirmation email was sent to the email address supplied. I am, however, extremely sorry you were not contacted by the delivery team when the order was ready for delivery but please rest assured this will be looked into. Best wishes RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,437 reviews