Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent communication, very happy with the product and the delivery arrangement. Ordered a mid-sleeper which we are very happy about, you do know it will take time to build, but that's not a problem”

Helpful Report

Posted 4 years ago

Thank you for taking time to leave feedback on your delivery, it is really important to us and great to hear you were happy with the delivery arrangements for your Frankie Midsleeper. Best wishes Anne

Posted 4 years ago

“The mid sleeper was in good condition and much better value than many other similar products on the market. The assembly instructions were fairly easy to follow - the assembly itself took quite a long time as there are many steps (some things could be made easier e.g. the slats being on a ladder) but the end product seems to be solid and is perfect for what we wanted. Our daughter is so happy with her new bed and desk!”

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Posted 4 years ago

“Organised delivery quickly and managed to reorganise it on a day a would be in (and for the product to arrive in time for my daughter's birthday).”

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Posted 4 years ago

Thank you for taking time to leave feedback, we are thrilled the Solitaire midsleeper arrived in time for your daughter's birthday, what a present! Best wishes Anne

Posted 4 years ago

“I placed my order and was pleased with the estimated delivery time of 3-7 days, and my daughter was excited for the arrival of her new bed. Unfortunately, 17 days later I am still waiting, with no delivery expected soon. Eight days (5 working days) after placing my order I called to enquire as to if there was any update on expected delivery. This was a Monday, and I was told that it would be delivered by the end of the week. On Friday (day 12) I had heard nothing so called again, and was told the delivery company were hoping to get to me at the beginning of next week. I was then called back and told that they hoped to deliver the middle of the next week. On Monday I received a call at 4 pm, saying that they would deliver between 1 pm and 4 pm the next day! I work part time in a very flexible job, but think it's a bit unreasonable to give someone less than 24 h notice and expect them to be able to stay at home!!! I could arrange it with work that I was home by 2 pm, but this was not sufficient and they would not attempt delivery. I live 3 miles off the M4 between Cardiff and Swansea, so hardly the middle of nowhere, but was then told the next time they might be able to deliver is the following week!!! This would be ~23 days after I placed my order. And if the process is the same and I am called at the end of one day expected to be at home the next with no flexibility in the timing of this, the outcome may well be the same. I'm suspecting that I may never get these beds that I ordered unless I am able to clear my diary and wait at home for a week in anticipation, and am running out of explanations to my daughter. Very disappointed so far.”

Helpful Report

Posted 4 years ago

Thank you for your comments, it is always important for us to receive them. We are very disappointed you have had some issues with the delivery side of things. We will be picking this up with the delivery team. Our delivery periods are always estimates and these can alter from time to time but lengthy waits are something we try and avoid. I understand you now have a delivery date which we re really pleased to hear about. Thank you for your order with us. Best wishes Gail

Posted 4 years ago

“Excellent service Excellent product Delivered before time”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave an excellent review. Much appreciated, thank you for shopping with Room To Grow.

Posted 4 years ago

“We went with Room to Grow instead of cheaper furniture companies because we wanted good quality product and service. We were so disappointed. We ordered just before Christmas so we expected the delivery to take a while but when we finally got it, there were no instructions at all. Also, we had a small box of fixtures such as screws and bolts. There were nowhere near the amount that was needed to put up the bed. We finally got some instructions for a similar bed that my sister had bought from Room To Grow previously so we used them as a guide. We had to take the screws and fixtures to a local hardware shop who helped us to get the correct ones we needed. We couldn't wait for the company to correct it. Their speed of reply to enquiries is painfully slow and we had no time to wait for them to send replacements as we needed the beds up immediately. All in all, really poor experience. Won't be purchasing from this company again.”

Helpful Report

Posted 5 years ago

We are so sorry there were some fixings missing from your bed. We have no evidence of you contacting us as we would have been able to send these out next day. We will be taking up this issue with the factory as this should not happen. All our Solitaire assembly instructions are on the website on the product pages available to download should they be required. We certainly take this feedback very seriously, thank you for taking the time. Kind regards Anne

Posted 4 years ago

“Quick turnaround after ordering. When I missed a delivery call and asked if they could speak to the delivery company to get the bed to us before my daughters birthday they sorted it. My daughter is so super happy with her cabin bed. Great quality too ?”

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Posted 5 years ago

Thank you for your lovely 5 star review for the Solitaire Midsleeper with Pull Out Desk, we are so delighted your daughter is happy with her new bed. Best wishes Anne

Posted 4 years ago

“Good buying experience”

Helpful Report

Posted 5 years ago

Thank you for leaving positive feedback for Room to Grow, it is much appreciated. Best wishes Anne

Posted 4 years ago

“The service was good, they rang ahead of delivery. The only issue is poor product description and quality of bed structure and therefore I would not have purchased based on what I received vs what was advertised”

Helpful Report

Posted 5 years ago

Thank you for taking time to leave your comments. We are very surprised as this bed is very solid and sturdy and has been very popular for many years.Our description was written based on the bed we assembled in our photoshoot. Best wishes Anne

Posted 4 years ago

“Great product and good service. Would highly recommend.”

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Posted 5 years ago

Thank you for taking time to leave feedback for Room to Grow, we really appreciate your comments and are thrilled you are happy with your bed and service. Best wishes Anne

Posted 4 years ago

“Great customer services. Phone lines connect straight through to a really helpful person every time. Delivered in time for Christmas. Great value product.”

Helpful Report

Posted 5 years ago

Thank you for taking time to leave a positive review for Room to Grow. I will certainly pass your kind comments on to the Customer Services team. We are constantly working on improving our service and making sure we respond quickly to any customer queries. We hope you are delighted with your new Solitaire bed. Best wishes Anne.

Posted 4 years ago

“Easy to use website, all information needed in one place. Really quick delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking time to review our service, your feedback is important to us so we can continually strive to improve. Best wishes Anne

Posted 4 years ago

“Easy order process and prompt delivery.”

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Posted 5 years ago

Thank you for taking time to leave a review. Great to see you rated our service 5 stars, this is really important to us and for other customers looking to buy the Solitaire Bunkbed. Thank you. Best wishes Anne

Posted 4 years ago

“Speedy delivery, and very rapid, & helpful, response to my query from customer services.”

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Posted 5 years ago

Thank you for your 5 star review and your positive experience with the Room to Grow team. We hope you are delighted with your White Clip on Bendy Bunk light. Best wishes Anne

Posted 4 years ago

“Great customer service. Once they noticed a box was missing they called me straight away and sorted it.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, it is important to us and we appreciate your comments. Best wishes Anne

Posted 4 years ago

“Love this bed. Sturdy. Only thing that was painful is that during set up a small knock chipped off the first paint too easily leaving an ugly mark. For the rest very happy. Please note: Beds stacked closely together so adult cannot sit up on bottom bed to read to child!”

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Posted 5 years ago

Thank you for taking the time to leave us a brilliant review we really appreciate this. Our Jubilee Bunk Bed in Midnight blue is a beautiful bold bed and we are pleased you love this too. If you have any issues with regards to a chip please contact our support team at support@roomtogrow.co.uk as we have touch up paint that would work very well to cover your chip. This is a low bunk bed making it easy to reach for tucking in at night - Best Wishes Lindsey

Posted 4 years ago

“Delivery was great and customer service were helpful.”

Helpful Report

Posted 5 years ago

Thank you for the lovely review Sarah, we appreciate you taking the time to leave us a review and you really rate our delivery and customer service - Best Wishes Lindsey

Posted 4 years ago

“Good as ordering was easy, and email to customer service was responded quickly. Not 5 star as they cannot deal with return product when it's faulty! I have to find way to get rid of it.”

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Posted 5 years ago

Thank you for taking the time to leave us a lovely review we really appreciate you taking the time to do this - Best wishes Lindsey

Posted 4 years ago

“Excellent bunk beds. Great quality apart from the trundle bed which is no where near as robust. Delivery good but different parts came from different delivery companies so we had to wait in twice for delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking time to review the Jubilee Bunk Bed. Your comments are important to us and we will pass your feedback to the team so we can look at ways to improve our service. Kind regards Anne

Posted 4 years ago

“Excellent service, delivered promptly. Great quality bed. Highly recommend!”

Helpful Report

Posted 5 years ago

Thank you for your lovely feedback, it is really important to us and great to hear your positive experience. Best Wishes Anne

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews