Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication when organising delivery of the bed. Very friendly and helpful too!”

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Posted 8 years ago

Thank you for leaving a glowing review for RTG. We always strive to deliver the best possible experience so it's wonderful to hear this. Best Wishes, RTG.

Posted 4 years ago

“very helpful, easy to order”

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Posted 8 years ago

Thank you for leaving a review for RTG. We appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Great service, good communication very willing to assist with any queries.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is always wonderful to hear about customer experiences and we really appreciate your kind comments. Best Wishes, RTG.

Posted 4 years ago

“Great company, lovely beds very sturdy and cheaper than the competition”

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Posted 8 years ago

We love to receive reviews like this so thank you for sharing. It is always reassuring to hear that you have had a great experience with us. Best Wishes, RTG.

Posted 4 years ago

“Sturdy and robust. Despite being a DIY Luddite, I found this easy to erect”

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Posted 8 years ago

“Despite a little confusion over delivery dates, this company were quick to rectify the issue and were professional and courteous at all times. Will use again.”

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Posted 8 years ago

Thank you for leaving a review and we were happy to assist you with the delivery of your furniture. It is wonderful to hear that you recommend our services and we hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Very efficient and friendly service.”

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Posted 8 years ago

Thank you for leaving a review for RTG and our services. It is great to receive your feedback. Best Wishes, RTG.

Posted 4 years ago

“Arrived on time and in good condition. A very well made bed with high quality fittings.”

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Posted 8 years ago

Thank you for leaving a review for RTG and our services. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“My 11 year old I took on a giant Lego project, in fact my only comment would be that if they could get the supplier to make the instructions akin to Lego, it would be easier to follow (which was a struggle at times)”

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Posted 8 years ago

“Ry to navigate on website, picture was just as the product, the sale made it a great purchase, ordering easy and came approx 3 weeks ahead of planned so expectations exceeded.”

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Posted 8 years ago

Thank you for leaving a review. It is wonderful to hear that our services exceeded your expectations. Your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Room to Grow were excellent in helping us to source a specific mattress at very short notice. The customer services team were really efficient and went the extra mile to help us.”

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Posted 8 years ago

Thank you for sharing your comments and we are delighted to hear that you enjoyed your experience with RTG and we were able to assist you in finding the perfect mattress. Best Wishes, RTG.

Posted 4 years ago

“Good support over the phone”

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Posted 8 years ago

Thank you for leaving a review for RTG and for rating our services so highly. It's much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Good communication from Room to grow themselves. Answered my queries quickly. Not so impressed by the delivery. Dirty footprints over every box (I had 3 large boxes), showing that people had been walking all over them!!! Plus no pre- delivery phone call even though I requested one and it was clearly stated on my paperwork.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to submit your review. We are sorry that you did not receive a pre-call to book in your delivery - we expect this to happen for all of our orders so please accept our apologies for any inconvenience caused. We also expect better care to be taken with our furniture during transit so thank you for bringing this to our attention. We are pleased to hear that you were happy with RTG's customer services. Best Wishes, RTG.

Posted 4 years ago

“I was most disappointed that RTG accepted my order (with payment in full), gave me an approximate delivery date and then later informed me that the item was no longer available. This item was required to replace an existing identical item, and other vendors who had previously sold the item were listing it as "No Longer Available", and had done do for some considerable time. One would have thought that RTG would have checked the availability prior to accepting my order. To their credit, I was offered a full refund, which was promptly dealt with.”

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Posted 8 years ago

Thank you for your comments. We work very closely with the manufacturer and they provide real time stock updates when products are either out of stock of discontinued, but on this occasion they failed to update us. We are ever so sorry that the desk has been discontinued and we were not aware. I am pleased to hear that you were issued a full refund promptly. Kind Regards, RTG.

Posted 4 years ago

“Caring, courteous and efficient service. They followed up by phone with sensible queries to check we'd ordered the correct bits. Would definitely buy from Room To Grow again.”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience with RTG. We always strive to offer the best possible customer experience and we appreciate your comments and highest service rating. Best Wishes, RTG.

Posted 4 years ago

“Really good quality furniture. The site was easy to navigate. The furniture arrived within a fortnight and was easy to install (could have maybe done with labelling a few of the items), but otherwise very happy with the service from Room to grow and the items. Thank you.”

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Posted 8 years ago

Thank you for sharing your experience with RTG. We are delighted to receive your rating and comments. Thanks again, RTG.

Posted 4 years ago

“Communication was good and the company delivered when they said they would.”

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Posted 8 years ago

“I though the service was great. It was easy to order, arrange an delivery date and the courier was friendly and helpful.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Fabulous after sales service. When I was constructing the Stompa Midsleeper bed an error (not the companies fault) occurred and I needed a replacement part, they were so helpful on the phone and it was delivered to me within 24 hours, no extra charges. Great customer care.”

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Posted 8 years ago

Thank you for leaving a 5-star review for RTG and for advising us of the excellent service you received. It was our pleasure to help you resolve your issue and we are delighted to receive your feedback. Best Wishes, RTG.

Posted 4 years ago

“The main website is easy to use and I had no issues ordering my product. I was later contacted by email to confirm a delivery date. A link in the email sent me to a web page to confirm the date but the page didn't seem to respond to my clicking to accept. I was contacted by phone a few days later to confirm the delivery date. The bunk beds I ordered where due to be delivered between 9am and 11am. They arrived at 9am on the dot. The two delivery men went through the invoice with me to confirm all the parts were there. I assembled the bunk beds myself. No parts missing and instructions where easy to follow. Product quality was excellent.”

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Posted 8 years ago

Thank you very much for leaving a review of our services. Sorry to hear that there was a slight hiccup with the delivery tracking system but glad this was resolved when the delivery team contacted you directly. Thank you for sharing. Best Wishes. RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews